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Hotel ILUNION Alcalá Norte

4.0 star property

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Photo gallery for Hotel ILUNION Alcalá Norte

Lobby
Double Room Single Use | Down comforters, in-room safe, desk, blackout drapes
Lobby
Breakfast, lunch and dinner served
Property amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly
  • Gym
  • Room service
  • Laundry
$106
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
Calle de San Romualdo, 30, Madrid, Madrid, 28037
  • Riyadh Air Metropolitano
    ‪3 min drive‬
  • IFEMA
    ‪5 min drive‬
  • Bernabéu Stadium
    ‪9 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪7 min drive‬

Room options

View all photos for Grand Double Room, 1 King Bed, Terrace

Grand Double Room, 1 King Bed, Terrace | Down comforters, in-room safe, desk, blackout drapes

Grand Double Room, 1 King Bed, Terrace

7.8 out of 10
Good
(6 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Single Use

Down comforters, in-room safe, desk, blackout drapes

Double Room Single Use

  • 301 sq ft
  • City view
  • Sleeps 1
  • 2 Twin Beds OR 1 Double Bed

View all photos for Triple Room

Down comforters, in-room safe, desk, blackout drapes

Triple Room

  • 301 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Double Room

Superior Double Room | Down comforters, in-room safe, desk, blackout drapes

Superior Double Room

7.0 out of 10
Good
(2 reviews)
  • 409 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

Double Room | Down comforters, in-room safe, desk, blackout drapes

Double Room

9.4 out of 10
Exceptional
(82 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Triple Room, 2 adults and 1 child

Down comforters, in-room safe, desk, blackout drapes

Triple Room, 2 adults and 1 child

  • 301 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room, Pet friendly

Double Room, Pet friendly | Down comforters, in-room safe, desk, blackout drapes

Double Room, Pet friendly

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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  • Free WiFi
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4.4 out of 5, Excellent, 1,008 reviews
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About this property

Hotel ILUNION Alcalá Norte

4-star hotel in San Blas-Canillejas
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and a business center.
Hotel ILUNION Alcalá Norte offers 212 accommodations with safes and complimentary bottled water. Beds feature down comforters. A pillow menu is available. Satellite television is provided. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a business center and 6 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 2390 square feet (222 square meters) include conference space. This business-friendly hotel also offers a fitness center, a terrace, and multilingual staff.

Hotel ILUNION Alcalá Norte is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Alcala Norte Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 25 per day)
  • Onsite parking available only on request

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Alcala Norte Restaurant

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,390 square feet of conference space
  • 6 meeting rooms
  • Business center

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet, per day
Service animals are welcome, and are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 35 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 18.00 for adults and EUR 9 for children
  • Nearby parking fee: EUR 25 per day (33 ft away)
  • Pet fee: EUR 30 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

Property is also known as

Alcalá Norte
Confortel Alcalá Norte
Confortel Alcala Norte Hotel Madrid
Confortel Alcala Norte Madrid
Confortel Alcalá Norte Madrid
Hotel Confortel Alcalá Norte
Hotel Confortel Alcalá Norte Madrid
Hotel ILUNION Alcalá Norte Madrid
Hotel ILUNION Alcalá Norte
ILUNION Alcalá Norte Madrid
ILUNION Alcalá Norte
Ilunion Alcala Norte Madrid
Hotel ILUNION Alcalá Norte Hotel
Hotel ILUNION Alcalá Norte Madrid
Hotel ILUNION Alcalá Norte Hotel Madrid

Hotel ILUNION Alcalá Norte Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 581 out of 1005 reviews
Rating 8 - Good. 314 out of 1005 reviews
Rating 6 - Okay. 63 out of 1005 reviews
Rating 4 - Poor. 22 out of 1005 reviews
Rating 2 - Terrible. 25 out of 1005 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and great customer service
Stayed 1 night in May 2025

6/10 Okay

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in May 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 4 nights in Apr 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

Clean rooms, friendly staff, great breakfast buffet.
Stayed 1 night in May 2025

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
La habitacion me Encanto super limpia
Stayed 1 night in May 2025

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Not many places to go in the area
Stayed 4 nights in May 2025

10/10 Excellent

Oluwabukonla

Liked: Cleanliness, staff & service, property conditions & facilities
We had a fantastic time during our stay.All the staffs were very friendly and helpful.Especially Mendoza,she is the best👌.We will stay here again anytime we come to town.Thanks you all for making us have a memorable stay and time.❤️ 😍 💖
Stayed 3 nights in Apr 2025

6/10 Okay

Fernando

Business traveler
Liked: Staff & service

Good value for money

The hotel is a bit outdated, the staff is proffessional and friendly. The rooms are big and comfortable. Breakfast could also be improved with more healthy options. I was there during the big power outage in Spain and I was surprised that the hotel did not have generators to power the critical infrastructure in the building. I need to praise the staff during that day as they were beyond their duty to help everyone, especially the waiters in the cafe/restaurant who were under a lot of preassure but they did brilliantly.
Stayed 5 nights in Apr 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Apr 2025

8/10 Good

muhammad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for your money. About 15 minutes from the airport. Only downside is there is no metro station closer to this hotel. At least 15 to 20 minute walk. Hotel is in great condition. Staff is very friendly and accommodating. Recommend this place.
Stayed 4 nights in Apr 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel Friendly staff Comfy bed
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient with helpful staff and a decent breakfast buffet
Stayed 2 nights in Apr 2025

6/10 Okay

Roberto Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful in general. It needs to improve its included breakfast by offering a wider variety of items. The A/C in the room (very spacious) was not working properly. The pillows need to be changed to better ones because the ones that were offered do not give the proper head support. Also, the mattresses need to be changed to more comfortable ones. Loved the Ilunion brand shampoo/body soap that was offered. The staff was very friendly and very helpful and prompt when I was checked in to an uncleaned room by mistake. The situation was resolved right away. I like the proximity of the property to the airport which is one of the main reasons I chose it. I would like to see the property improve in the mishaps mentioned above to consider another future stay.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent value for money, the room was spacious, the bed very large, the air con worked as did the Wi-Fi. The reception was open 24 hours and the restaurant stayed open until 23:00. The breakfast was very nice and there is also an Irish bar, a couple of restaurants and a supermarket very close by. The bus stop into town was a few yards away and the Metro was only a 17 minute walk away. When I go back to Madrid, I will look to stay here again.
Stayed 3 nights in Mar 2025

8/10 Good

Manuel, Pembroke Pines

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff are excellent for a 4-star-hotel. The bus stop for line 28 to Puerta de Alcala is across the hotel and the subway station Suances is at 12 minutes walk.
Stayed 5 nights in Mar 2025

10/10 Excellent

Glenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was wonderful super close to the stadium Metropolitano, close to transportation, room bed, restaurant , food, services and staff were absolutely oustanding.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Olivia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities
Heater fan in the room was quite noisy. Had to turn it off at night.
Stayed 3 nights in Mar 2025

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Hollyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room to be close for an Athletico Madrid soccer game. The facilities themselves are very nice and clean. Area around it is not great for hanging out.
Stayed 1 night in Mar 2025

8/10 Good

Elmira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean and modern. The staff were nice and helpful. However the menu of their dinner was so limited to me. Also I feel like for breakfast it is better if the waiter come to the desk and fill up the coffee if requested. The cleaner always got my cups and clean it and return it to me. I expected to get the new ones not washing them in front of me. There was no catalogue in the room even specifing how to call the reception. The handsoap was not provided. when I asked about it they gave me a body lotion saying it does the same thing. It would be nice if they provided the room with a bottle of mineral water. The location was pretty close to airport but dont expect to find anything around there not even a nice restaurant to go.
Stayed 4 nights in Mar 2025

10/10 Excellent

Miguel, Trujillo Alto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpio, hermoso y cómodo. El staff muy amable. Ya es la segunda ocasión que optamos por este hotel. Es muy tranquilo.
Stayed 1 night in Dec 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025