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CoolRooms Palacio de Atocha

4.0 star property

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Signature Suite | Living area | Flat-screen TV
Signature Suite | Premium bedding, down comforters, memory foam beds, minibar
Deluxe Double Room | Premium bedding, down comforters, memory foam beds, minibar
Outdoor pool, sun loungers
Bar (on property)

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Laundry

Explore the area

Map
Calle de Atocha 34, Madrid, Madrid, 28012
  • Puerta del Sol
    ‪5 min walk‬
  • Plaza Mayor
    ‪8 min walk‬
  • Gran Via
    ‪10 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Suite

Suite | Premium bedding, down comforters, memory foam beds, minibar

Suite

  • 699 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite

Signature Suite | Premium bedding, down comforters, memory foam beds, minibar

Signature Suite

  • 1022 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, down comforters, memory foam beds, minibar

Deluxe Double Room

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Double Room

Premium Double Room | Premium bedding, down comforters, memory foam beds, minibar

Premium Double Room

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, down comforters, memory foam beds, minibar

Junior Suite

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 2 Bedrooms, 2 Bathrooms

Superior Suite, 2 Bedrooms, 2 Bathrooms | Premium bedding, down comforters, memory foam beds, minibar

Superior Suite, 2 Bedrooms, 2 Bathrooms

  • 1076 sq ft
  • Sleeps 4
  • 2 King Beds

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About this property

CoolRooms Palacio de Atocha

4-star hotel in Madrid Centro
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and a coffee shop/cafe are onsite.
CoolRooms Palacio de Atocha offers 35 air-conditioned accommodations with minibars and safes. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Victorian hotel also offers an outdoor pool, a terrace, and tour/ticket assistance. Parking is available onsite for a surcharge.

CoolRooms Palacio de Atocha is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.
CoolRooms Palacio de Atocha has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Self parking on site (EUR 32 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:00 AM for a fee: EUR 35 for adults and EUR 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2018
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately EUR 35 for adults and EUR 20 for children
  • Airport shuttle fee: EUR 145 per vehicle (one-way, maximum occupancy 7)
  • Self parking fee: EUR 32 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses geothermal energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

CoolRooms Atocha Hotel Madrid
CoolRooms Atocha Hotel
Hotel CoolRooms Atocha Madrid
CoolRooms Atocha Madrid
CoolRooms Atocha
Hotel Hotel CoolRooms Atocha Madrid
Madrid Hotel CoolRooms Atocha Hotel
Hotel Hotel CoolRooms Atocha
Hotel CoolRooms Atocha
CoolRooms Palacio de Atocha Hotel
CoolRooms Palacio de Atocha Madrid
CoolRooms Palacio de Atocha Hotel Madrid

CoolRooms Palacio de Atocha Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 788 out of 869 reviews
Rating 8 - Good. 67 out of 869 reviews
Rating 6 - Okay. 6 out of 869 reviews
Rating 4 - Poor. 4 out of 869 reviews
Rating 2 - Terrible. 4 out of 869 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!
Stayed 1 night in Mar 2025

10/10 Excellent

Yunyi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coolrooms Atocha was absolutely our highlight of the trip. It was at the center of everything. We walked everywhere with our five year old without an issue. The hotel staff was so friendly. We were able to check in early and they made the whole experience smoothly. The size of the Junior suite was huge, including the bathroom. We were so surprised that even the sofa bed was made so nice and clean, for our child to sleepnin. Amenity was on another level: they had blowdryer and hair straightener from GHD, and I loved the scent of their toiletry as well. We are definitely going to return if we are ever visiting Madrid again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Uno de los hoteles más completos en los que me he hospedado. Te brindan todo lo que necesitas de viaje; pasta dental, cepillo de dientes, plancha de pelo. Los productos de baño Molton Brown, el detalle en el diseño, regalo de cortesía como cava. El servicio te hace sentir como si fueras de la realeza. 10/10

10/10 Excellent

Eliana, Weston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Liz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here you will not be sad

It was beautiful. So happy we chose to stay here. The restaurant in the hotel was perfect and the service was great.
Stayed 1 night in Feb 2025

10/10 Excellent

Jonathan

Stayed 2 nights in Feb 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing little hotel with exceptional staff

This small and friendly hotel is ideally located in the centre of Madrid perfect for sightseeing.It only has about 37 rooms and every guest's need is taken care of by its well trained and exceptional staff. So if you want super luxury and comfort then this is the hotel for you.
Stayed 7 nights in Feb 2025

10/10 Excellent

Shai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was just perfect! The room was huge and like brand new with luxurious amenities, the staff was super nice and accommodating, location of the hotel is excellent right in the center and near everything you might need. Our stay there really exceeded all our expectations.
Stayed 4 nights in Feb 2025

8/10 Good

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just love this hotel. Hd a problem this time with the air con though and room was too hot.
Stayed 1 night in Feb 2025

10/10 Excellent

Eve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, comfortable stay. Perfect location for a long weekend stay to explore. Staff were incredible, will come back!
Stayed 3 nights in Feb 2025

10/10 Excellent

Bobbi J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Ismael

Stayed 3 nights in Jan 2025

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Premier property and amenities. Great location, safe and walkable to all attractions
Stayed 2 nights in Jan 2025

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Edmund

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel - incredible staff and the location was second to none.
Stayed 3 nights in Dec 2024

10/10 Excellent

Vikram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es excelente y su personal de primera para mi de los mejores hoteles que me he quedado en Madrid
Stayed 3 nights in Jan 2025

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent a fabulous week at this unique, palace boutique hotel, while in Madrid. The staff was so friendly, helpful, and welcoming! We enjoyed our Junior Suite and daily breakfast. It’s a great location for walking to all 3 museums, plazas, and the center of Madrid. We highly recommend this hotel for spending a memorable week in Madrid, Spain 🇪🇸
Stayed 7 nights in Dec 2024

10/10 Excellent

WILLIAM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience♥️

Other than the excelent and convenient location in the heart of the city centre, the service was absolutely outstanding.
Stayed 8 nights in Dec 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every was outstanding! From the moment we were greeted at check in and throughout our stay they were constantly catering to our every need. The suite was amazing super spacious and upgraded. I would definitely stay here again
Stayed 3 nights in Dec 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Joseph

Stayed 2 nights in Dec 2024

10/10 Excellent

banafsheh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property (an old palace that is revitalized). Beautiful and very spacious room (we were upgraded to premium) with a lot of small and important details for comfort that are well thought through. The staff was super friendly and helpful. I wish we had more than one night.
Stayed 1 night in Dec 2024