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DoubleTree by Hilton Madrid-Prado

4.0 star property

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Photo gallery for DoubleTree by Hilton Madrid-Prado

Superior Room, 1 King Bed, Terrace | View from room
Lobby
Breakfast and dinner served, Japanese cuisine
Exterior
Deluxe Room, 1 King Bed | View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Room service
  • Laundry
  • 24/7 front desk

Explore the area

Map
Calle San Agustin 3, Madrid
  • Prado Museum
    ‪5 min walk‬
  • Gran Via
    ‪5 min walk‬
  • Puerta del Sol
    ‪6 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬

Room options

View all photos for Room, 1 Double Bed

Room, 1 Double Bed | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Double Bed

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed, Terrace

Superior Room, 1 King Bed, Terrace | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Superior Room, 1 King Bed, Terrace

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed, Accessible

  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | View from room

Superior Room, 1 King Bed

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 King Bed

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | View from room

Deluxe Room, 1 King Bed

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

DoubleTree by Hilton Madrid-Prado

4-star hotel in Madrid Centro
This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a business center, concierge services, and dry cleaning.
DoubleTree by Hilton Madrid-Prado offers 61 accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. LED televisions are featured in guestrooms. Refrigerators and coffee/tea makers are provided. Bathrooms include slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center.

Wireless Internet access is complimentary. This Madrid hotel also offers a 24-hour fitness center, multilingual staff, and tour/ticket assistance.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Kirei by Kabuki - This restaurant specializes in Japanese cuisine and serves breakfast and dinner.
Room service (during limited hours) is available.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 25 per person
  • A bar/lounge
  • A restaurant
  • Free manager's reception (select days)

Restaurants on site

  • Kirei by Kabuki

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 49-inch LED TV

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Madrid-Prado Hotel
DoubleTree Hilton Hotel
DoubleTree Hilton Madrid-Prado
DoubleTree Hilton
Doubletree by Hilton Madrid Spain
DoubleTree by Hilton Madrid-Prado Hotel
DoubleTree by Hilton Madrid-Prado Madrid
DoubleTree by Hilton Madrid-Prado Hotel Madrid

DoubleTree by Hilton Madrid-Prado Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 226 out of 288 reviews
Rating 8 - Good. 48 out of 288 reviews
Rating 6 - Okay. 10 out of 288 reviews
Rating 4 - Poor. 3 out of 288 reviews
Rating 2 - Terrible. 1 out of 288 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great old school hotel in a great location

I was impressed from the moment I walked into the hotel. This is how hotels should be run--like true hospitality from an earlier era. The front desk staff were professional, patient and very kind. The process of checking in was very quick and they took the time to answer all of my questions and to direct me to places I wanted to go. The doormen (if that's what they are still called) are extremely professional, helpful and eager to answer questions. The building is historic and beautiful. The location is perfect in my opinion for easy walking access to all of the art museums, Retiro Park, great restaurants and all of the beautiful city of Madrid. The rooms while maintaining that vintage charm have updated appointments and modern conveniences. The bathroom is modern and quite nice. There is a nice gym in the hotel with enough equipment and space to accommodate a nice workout. The housekeeping staff is outstanding. They were quick to make up my room and did a great job every day. A rarity these days. The entire hotel is immaculate. Compliments to the housekeeping staff. I recommend this hotel highly
Stayed 8 nights in Feb 2025

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Roderick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was overall very nice, buffet breakfast choice was great and staff were good too. Only negative I experienced was how thin the walls are between rooms ~ I could hear the neighbours talking clearly. ( in bathroom particularly) Wasn't a big deal as was out most of the time but not what you expect from such a hotel. I would recommend staying here.
Stayed 1 night in Jan 2025

10/10 Excellent

Mayra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property outstanding hotel staff, location, near all the museums, outstanding restaurants, boutiques and antique stores. We highly recommend it!
Stayed 6 nights in Dec 2024

10/10 Excellent

Keith E

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Great staff and very helpful at the front desk.
Stayed 3 nights in Dec 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Raewyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service I have had ever!
Stayed 2 nights in Nov 2024

8/10 Good

Greg

Liked: Property conditions & facilities
Beautiful city
Stayed 4 nights in Oct 2024

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

abel

Excellent
Stayed 2 nights in Oct 2024

10/10 Excellent

ABDULLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best in town

The location is amazing, almost in center and 7 mins walking to sol, very clean and nice and I like it overall
Stayed 9 nights in Oct 2024

10/10 Excellent

RAYMOND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More like a boutique hotel unlike other Doubletree's I have been to.
Stayed 6 nights in Sep 2024

10/10 Excellent

Alain

Stayed 2 nights in Aug 2024

10/10 Excellent

Edgar

Liked: Cleanliness
Stayed 2 nights in Aug 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

qing, Johns Creek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walkable to main scenic areas.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jame

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Jean-Claude

Liked: Cleanliness, staff & service, property conditions & facilities
Location. The staff were very courteous.
Stayed 3 nights in Aug 2024

10/10 Excellent

Dara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. From the classic warm cookies on arrival to the exceptional staff who helped recommend restaurants, the stay at the Double Tree was perfect. The single room was small, but the shower and AC worked perfectly. The hotel is centrally located. You can walk 10-15 minutes in either direction and find yourself surrounded by the beauty of Madrid. I definitely recommend this stay for the ease of access you have to the city, and the staff was great.
Stayed 1 night in Aug 2024

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Sigrid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a very quiet area.... not near tourist spots. Staff was very friendly and attentive. When a taxi was needed it was done in a fast prompt manner.
Stayed 2 nights in Aug 2024

8/10 Good

Ralph

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sorry Hotels.com

Traveling with friends and family. Considering giving up on Hotels.com bookings. Our rooms on this entire trip were considerably inferior to our friends even though the prices were in the same ballpark. The new loyalty program isn’t proving to be a better program. The old incentives were better.
Stayed 2 nights in Aug 2024