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Crowne Plaza Madrid Airport, an IHG Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Madrid Airport, an IHG Hotel

Exterior
Bar (on property)
1 bedroom, premium bedding, minibar, in-room safe
Living area
Restaurant

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast available
  • Restaurant
  • Room service
    Room service
  • Gym
    Gym
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning

Explore the area

Map
Calle de Lola Flores, 1, Access By Avenida de Aragon, 402, Madrid, Madrid, 28022
  • IFEMA
    7 min drive
  • Plenilunio Shopping Mall
    8 min drive
  • Centro Comercial Campo de las Naciones
    8 min drive
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    11 min drive

Room options

View all photos for Standard Room, 2 Double Beds

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Double Beds

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

1 bedroom, premium bedding, minibar, in-room safe

Premium Room

  • 377 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | 1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed, Accessible

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, minibar, in-room safe

Standard Room

  • 323 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room, 2 Twin Beds

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 2 Twin Beds

  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 1 King Bed, View (Runway View)

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed, View (Runway View)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Standard Room, 1 King Bed

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Crowne Plaza Madrid Airport, an IHG Hotel

4-star hotel in San Blas-Canillejas
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a conference center. WiFi in public areas is free. Other amenities include self parking, conference space, and concierge services.
Crowne Plaza Madrid Airport, an IHG Hotel offers 125 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant. Wireless Internet access is complimentary. Event facilities measuring 3692 square feet (343 square meters) include a conference center. For a surcharge, a shuttle from the hotel to the airport (available on request) is offered to guests. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Crowne Plaza Madrid Airport, an IHG Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Crowne Plaza Madrid Airport, an IHG Hotel has a restaurant on site.
Prema Restaurant - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Open daily.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Airport drop-off shuttle (surcharge) from 6:00 AM to 11:30 PM at scheduled times and on request
  • Secured, covered self parking on site (EUR 18 per day)
  • Secured, covered extended parking on site (EUR 64 per week)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 19 for adults and EUR 12.50 for children
  • A restaurant

Restaurants on site

  • Prema Restaurant

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 7 meeting rooms
  • Conference center (3,692 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (31 inch wide door)
  • Low-height door lock
  • Low-height view port in door
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2010
  • Communal living room
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 20
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 19 for adults and EUR 12.50 for children
  • Airport shuttle fee: EUR 5.00 per person
  • Airport shuttle fee per child: EUR 5.00 (up to 18 years old)
  • Covered self parking fee: EUR 18 per day
  • Covered extended parking fee: EUR 64 per week
  • Early check-in fee: EUR 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Madrid Airport
Crowne Plaza Madrid Airport
Madrid Airport Crowne Plaza
Crowne Plaza Madrid Airport Hotel Madrid
Crowne Plaza Madrid Airport Hotel
Crowne Plaza Madrid Hotel

Crowne Plaza Madrid Airport, an IHG Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 653 out of 1005 reviews" "
Rating 8 - Good. 232 out of 1005 reviews" "
Rating 6 - Okay. 68 out of 1005 reviews" "
Rating 4 - Poor. 28 out of 1005 reviews" "
Rating 2 - Terrible. 24 out of 1005 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Abir

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Aug 2024

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant staff were very good. Food was excellently prepared.
Stayed 1 night in Aug 2024

8/10 Good

Faheem, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Emilia

Liked: Cleanliness
Disliked: Staff & service
The Staff of the shuttle should be nicer
Stayed 1 night in Aug 2024

10/10 Excellent

Muna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and staff very friendly, Conveniently located near center
Stayed 3 nights in Aug 2024

6/10 Okay

babak

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The food was excellent, but the location of the hotel wasn’t as good. It was in the middle of nowhere and not near the center of the city at all. Good for one night before the flight Easy taxi and Uber access for airport 15 min 16 euros with Uber But taxi from train station to this hotel 27 euros
Stayed 1 night in Aug 2024

6/10 Okay

Diana

Traveled with family
Disliked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Rastko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and convenient location.
Stayed 1 night in Jul 2024

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

DIEGO

Liked: Cleanliness, staff & service, property conditions & facilities
Fue un excelente lugar para hospedarse. La atención fue superior. PERO LA CENA EN EL RESTAURANTE SUPERÓ TODAS LAS EXPECTATIVAS. DELICIOSA ! Gracias
Stayed 1 night in Jul 2024

2/10 Terrible

omar

Traveled with family
Great disappointment
Hotel provides shuttle service to and from the Airport. When I called them after arrival. I was told it stops at midnight and I should get a taxi or an Uber. After getting a taxi and arrived at the hotel , I made an enquiry about the shuttle for departure I was told to scan a QR code which came up as a charge of 5 euros each. I decided to book a taxi instead. I we arrived at the room to find out the the toilet door does not shut. I was extremely dissatisfied and disappointed with this experience with this hotel. I have used it before and I had a good experience but today, it really left a bitter taste and I will not be coming back again.
Stayed 1 night in Jul 2024

10/10 Excellent

GIANCARLO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very accesible from airport
Stayed 1 night in May 2024

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Raktim

Liked: Cleanliness, staff & service, property conditions & facilities
Good quiet and conveniently located near the airport.
Stayed 2 nights in Jul 2024

8/10 Good

BEVERLY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caring employees
Extremely helpful and friendly staff,especially Isabelle. She was very patient helping me on the phone w my reservations and arrival
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

2/10 Terrible

Alfred

Liked: Cleanliness, staff & service
Disliked: Room comfort
Will not return
Room was tiny Dining room was very causal. Airport pick up was €20 per couple EACH WAY.
Stayed 1 night in Jul 2024

10/10 Excellent

John Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality and convenience.
Close enough to Barajas to negate any traffic, convenience in parking and service. Surprised at how good the restaurant was. Nothing fancy, but everyone in our party was impressed by the quality.
Stayed 1 night in Jun 2024

10/10 Excellent

aya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a Standard Room, 2 Twin Bed ✅ Close to airport ✅ Spacious room and bathroom. Had a bidet in the bathroom too, and a bathtub and shower. Two of everything essentially. ❌ Limited dinning: super out of the wya for everything. ❌ Restaurant in hotel: good vegan options. inattentive staff.
Stayed 1 night in Jul 2024

10/10 Excellent

Maria

Stayed 1 night in Jun 2024

8/10 Good

Alfonso

Stayed 5 nights in Jul 2024

10/10 Excellent

Edgar

Stayed 1 night in Jul 2024

10/10 Excellent

Monica

Stayed 1 night in Jun 2024

10/10 Excellent

Andy, San Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Change of plans that was amazing
They hotel contacted us to let us know there was an issue with our room and asked us to move rooms if possible. It was not a problem for us at all, and when we did get there we had a handwritten thank you note. They also gave a menu dinner since the breakfast they had comped us would not be open before we had to leave for the airport. Amazing staff and service, and the food was excellent as well.
Stayed 1 night in Jul 2024