2/10 Terrible
Jeff
Traveled with family
Apr 13, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Are you kidding me?
What can I say? I stay in 6-12 hotels a year around the country and this was probably the worst ever. We were coming into Madison at midnight and leaving at 7:30am, so I went with a lower priced hotel. But I had no idea what we would experience.
First we arrived and no one was working in the lobby.
Secondly, they were "overbooked" so instead of giving us a room with two queen beds as confirmed, they gave us two rooms with "queen" beds...although I think they were full beds. The guy at the front desk ran my credit card SIX TIMES even though the second room was comped. (Accounting issue had to be cleared up in the morning)
Thirdly the rooms were cramped, with horrifically mismatched decor, stained bed sheets and towels, square pillow sizes not regular, a cable box precariously balanced on top of the TV, a bathroom with yellowish standing water on the floor, crappy painting throughout, a tub handle and faucet that pulled out from the wall, and the most disgusting showerhead I've ever seen. My wife refused to shower in the room. It was gross. I have stayed in my fair share of super high end hotels, resorts and a LOT of Motel 6's. But this was the most disgusting. If you decide to crash in East Madison even for a quick sleep, pay the extra $10 a night someplace else.
Jeff
Stayed 1 night in Apr 2025
