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Holiday Inn Madison at The American Center by IHG

3.0 star property

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Photo gallery for Holiday Inn Madison at The American Center by IHG

Property amenity
Exterior
Indoor pool
Exterior
Meeting facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Room service
  • Hot Tub
$133
includes taxes & fees
Aug 31 - Sep 1

Explore the area

View in a map
5109 W Terrace Dr, Madison, WI, 53718
  • American Center
    ‪1 min walk‬
  • East Towne Mall
    ‪2 min drive‬
  • University of Wisconsin-Madison
    ‪17 min drive‬
  • Madison, WI (MSN-Dane County Regional)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

1 bedroom, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Top Floor)

1 bedroom, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds (Top Floor)

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

1 bedroom, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(16 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

1 bedroom, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

1 bedroom, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | 1 bedroom, pillowtop beds, in-room safe, desk

Standard Room

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Top Floor)

1 bedroom, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed (Top Floor)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

1 bedroom, pillowtop beds, in-room safe, desk

Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

1 bedroom, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

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About this property

Holiday Inn Madison at The American Center by IHG

3-star Madison hotel with restaurant
Along with an indoor pool, this hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a 24-hour business center, and a hot tub are onsite.
Holiday Inn Madison at The American Center by IHG offers 138 air-conditioned accommodations with MP3 docking stations and safes. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Guests under 16 years old are not allowed in the fitness facility.

In addition to an indoor pool, Holiday Inn Madison at The American Center by IHG provides a hot tub and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a 24-hour business center and 4 meeting rooms. Event facilities measuring 2460 square feet (221 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. A roundtrip airport shuttle is complimentary to guests (available on request). Onsite self parking is complimentary.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Geiers Grill - This family restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle from 6:00 AM to 11:00 PM on request
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 9:30 AM for a fee: USD 10 to 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Geiers Grill

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 2,460 square feet of conference space
  • 24-hour business center
  • 4 meeting rooms
  • Computer station

Outdoors

  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2007
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Fan
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 10.00 to 20.00 per person
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 11:00 PM
A car is not required for transportation to and from this property
Guests under 16 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Madison American Center
Holiday Inn Madison American Center
Holiday Inn Madison At The American Hotel Madison
Madison Holiday Inn
Holiday Inn Madison American Center Hotel
Holiday Inn American Center Hotel
Holiday Inn American Center
Holiday Inn Madison at The American Center
Holiday Inn Madison at The American Center by IHG Hotel
Holiday Inn Madison at The American Center an IHG Hotel

Holiday Inn Madison at The American Center by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 346 out of 638 reviews
Rating 8 - Good. 197 out of 638 reviews
Rating 6 - Okay. 54 out of 638 reviews
Rating 4 - Poor. 20 out of 638 reviews
Rating 2 - Terrible. 21 out of 638 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jyotindra

Disliked: Staff & service
Reception counter
Stayed 1 night in May 2025

4/10 Poor

Adrianna M

Disliked: Cleanliness, property conditions & facilities
The toilet seat was very stained and looked dirty. The siwe was missing one soap shelf and had other damaged areas by the door opening. Even though the rain shower faucet should be nice it doesn't provide water pressure water pressure. The bed and pillow were hard. I asked for an extra blanket and they did not have one but brought me a comforter instead. Staff was nice. TV worked well.
Stayed 3 nights in May 2025

10/10 Excellent

Bala

Stayed 2 nights in May 2025

10/10 Excellent

Darrell I

Stayed 1 night in May 2025

10/10 Excellent

Valerie

Stayed 4 nights in May 2025

10/10 Excellent

Keith

Stayed 1 night in May 2025

10/10 Excellent

Regina

Stayed 1 night in May 2025

10/10 Excellent

Casey

Liked: Cleanliness, room comfort

Lovely staff!

The hotel/room itself was fine - the carpet in the hallways was very loose on the 4th floor and could potentially be hazardous for people with disabilities. Everything worked and was clean, so no complaints there. I do have to sing the staff's praises because I accidentally left valuable jewelry in our room and called them afterward to let them know. They kindly kept my jewelry items safe for 4 days until I was able to pick it up. I was so thankful and relieved. Kudos to the kind souls who went above and beyond for their guest. Thank you!
Stayed 1 night in May 2025

8/10 Good

Jie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Crilissa

Traveled with family
Liked: Cleanliness, staff & service, amenities
Carpet needs to be replaced in the hallways
Stayed 2 nights in May 2025

8/10 Good

Mark, Libertyville

Liked: Cleanliness, staff & service, property conditions & facilities
Need new AC unit, hard to sleep when it sounds like a train is going down a noisy track
Stayed 1 night in May 2025

10/10 Excellent

Christian

Stayed 2 nights in Apr 2025

6/10 Okay

Roger

Stayed 1 night in May 2025

10/10 Excellent

Cecilia

Liked: Amenities
Good
Stayed 1 night in Apr 2025

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Maria

Traveled with family and small children, Business traveler, Traveled with family
This was the worst hotel trip I’ve ever had. The place was a dump. Sure it was clean, but there was paint chipping off the walls, the back of the TV was broken just sitting there there was mold in the corner ceiling. there was one staff lady that really helped me with an incident that I had because somebody else had gotten a key to my room and tried to come in my room at 7:15 in the morning. My children were extremely scared! I was down here for a competition and if every other hotel in town was not booked I would have left! To top it off I bought a room with breakfast included for what I thought was 4 people since that is how many people occupied my room, come to find out I only got 2 vouchers a day! When you spend over 200 a night on a room none of this is acceptable! I will be trying to get my money back!
Stayed 2 nights in Apr 2025

10/10 Excellent

Melinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice front desk staff. Nice gym.
Stayed 1 night in Apr 2025

10/10 Excellent

Collin

Great
Stayed 1 night in Apr 2025

8/10 Good

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice room. Wonderful Irish Pub nearby
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Nice place. Would definitely return. Very clean. Staff friendly. The breakfast buffet was amazing.
Stayed 1 night in Apr 2025

6/10 Okay

Sara

Liked: Staff & service, room comfort

Airport Stay

Hotel staff was very nice. The rooms are a bit dingy, stains on carpets and buckling carpet in third floor hallway. Also my hand towel had hair on it, not sure if it was fresh or had just been hanging since last guest.
Stayed 1 night in Apr 2025

6/10 Okay

Mark

Stayed 1 night in Mar 2025

10/10 Excellent

jodi

Liked: Cleanliness
Stayed 1 night in Mar 2025

4/10 Poor

Melissa

Disliked: Property conditions & facilities, room comfort

Disappointing

The heating/cooling unit did not work in our room, neither treadmill in the workout room worked, the hot tub was filled with children even during “adult” hour, and the food was not good
Stayed 1 night in Mar 2025

10/10 Excellent

Cayley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were really nice. Even though I only stayed one night it was a great stay. Staff were quite friendly and the hotel was clean. I would stay again!
Stayed 1 night in Mar 2025