2/10 Terrible
Elyssia
Traveled with family and small children, Traveled with partner, Traveled with family
Mar 14, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
After traveling almost 4 hours, we arrived at the hotel. Upon arrival I asked the clerk to do a room inspection to ensure it was up to par and she agreed we could. My husband and I entered the room and I was met by a German roach hanging on the refrigerator near the microwave area. We immediately pulled back the covers and saw multiple hairs on both beds, stains, and burn marks on the sheets. There was also unclean surfaces and grime on the microwave and on top of the refrigerator/ handles. Needless to say you both agreed that we were not staying anywhere like that with our family and went back to the clerk and showed her the pictures we took and asked for a refund. She did try to offer us a new room, but we felt like if they couldn’t get the room, we reserved three days prior clean incorrect a new room will not also be up to our standards. I believe she was speaking to the manager while we were there because she said that my payment did not go through and I had to show her verification that my payment did go through or else she would’ve charged me twice for a room that we were not going to stay in; granted she did say it was a mistake on her end. The manager told her that we could not receive our refund then and we would have to go through the booking agency being Expedia to receive our refund. It’s been almost a week and I called to speak with the manager, but he was not in, I left a message and he hasn’t returned my phone call to resolve.
Elyssia
Stayed 2 nights in Mar 2025
