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White Lace Motor Inn

4.0 star property

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Photo gallery for White Lace Motor Inn

Outdoor pool, open 7:30 AM to 8:00 PM, sun loungers
Desk, iron/ironing board, free WiFi, bed sheets
One Bedroom Apartment | Private kitchenette | Microwave, coffee/tea maker, electric kettle, toaster
BBQ/picnic area
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Pool
  • Parking included
  • Housekeeping
  • Free WiFi

Explore the area

Map
73 Nebo Rd, West Mackay, QLD, 4740
  • Mackay Base Hospital
    ‪2 min drive‬
  • Caneland Central
    ‪2 min drive‬
  • Bluewater Lagoon
    ‪2 min drive‬
  • Mackay, QLD (MKY)
    ‪6 min drive‬

Room options

View all photos for Standard Twin Room

Standard Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • 322 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for One Bedroom Apartment

One Bedroom Apartment | Living area | 32-inch flat-screen TV with cable channels, TV, first-run movies

One Bedroom Apartment

  • 645 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Disabled Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Disabled Twin Room

  • 280 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Queen

Superior Queen | Desk, iron/ironing board, free WiFi, bed sheets

Superior Queen

  • 430 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room

Standard Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room

  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Spa

Superior Spa | Desk, iron/ironing board, free WiFi, bed sheets

Superior Spa

  • 430 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Two Bedroom Family Room

Two Bedroom Family Room | Desk, iron/ironing board, free WiFi, bed sheets

Two Bedroom Family Room

  • 431 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

View all photos for Courtyard Twin

Courtyard Twin | Desk, iron/ironing board, free WiFi, bed sheets

Courtyard Twin

  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Studio 6

Studio 6 | Desk, iron/ironing board, free WiFi, bed sheets

Studio 6

  • 925 sq ft
  • Sleeps 6
  • 4 Twin Beds and 1 King Bed OR 6 Twin Beds

Disabled Twin Room

  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

Standard Queen

  • Sleeps 2
  • 1 Queen Bed

Family Two-Bedroom Suite

  • Sleeps 5
  • 1 Twin Bed and 2 Queen Beds

Superior SPA Room

  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

Standard Twin

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Courtyard Twin

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Superior Queen

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

One-Bedroom Apartment

  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed

Budget Room

  • Sleeps 3
  • 1 Queen Bed

Studio (6 Guests)

  • Sleeps 6
  • 1 Queen Bed and 4 Twin Beds

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About this property

White Lace Motor Inn

4-star motel in West Mackay
An outdoor pool, a snack bar/deli, and dry cleaning are available at this motel. Free on-the-go breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, laundry facilities, tour/ticket assistance, and a garden are onsite.
White Lace Motor Inn offers 37 accommodations, which are accessible via exterior corridors and feature complimentary bottled water and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels and first-run movies.

Bathrooms include complimentary toiletries and hair dryers. This Mackay motel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the motel include an outdoor pool.

Children under 13 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The motel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Wireless Internet access is complimentary. This Colonial motel also offers an outdoor pool, a terrace, and barbecue grills. Onsite self parking is complimentary.

White Lace Motor Inn has designated areas for smoking.

A complimentary on-the-go breakfast is served on weekdays between 7:30 AM and 10:30 AM and on weekends between 8:00 AM and 10:30 AM. A complimentary manager's reception is offered each day.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 7:30 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Free Light Breakfast Bar

Things to do

  • Outdoor pool

Family friendly

  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • 3 buildings
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • First-run movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Freezer
  • Microwave
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 7:00 PM) and Saturday - Sunday (8:30 AM - 7:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
Onsite parties or group events are strictly prohibited
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 7:30 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Children under 13 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

White Lace Motor Inn West Mackay
White Lace Motor Inn
White Lace Motor West Mackay
White Lace Motor
White Lace Motor Inn Motel
White Lace Motor Inn West Mackay
White Lace Motor Inn Motel West Mackay

White Lace Motor Inn Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 419 out of 869 reviews
Rating 8 - Good. 315 out of 869 reviews
Rating 6 - Okay. 90 out of 869 reviews
Rating 4 - Poor. 30 out of 869 reviews
Rating 2 - Terrible. 15 out of 869 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Sue

Liked: Amenities
The room was lovely and clean. The bed was extremely comfortable and relaxing. Check in was easy and friendly. I will be staying here again.
Stayed 1 night in Feb 2025

6/10 Okay

Leon

Traveled with family
Stayed 3 nights in Jan 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Sertpornsiri

Traveled with partner
Liked: Staff & service
Not to bad
Stayed 1 night in Jan 2025

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Good location but very noisy an property could do with refurbishment
Stayed 1 night in Jan 2025

2/10 Terrible

Zane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Service and Rooms are SICKENING

I arrived at 12pm and the reception was unmanned so I rang the number on the door and the man said, yeah mate someone will be back in an hour! (Which Hotel or Motel closes during the day for lunch). So that’s the first issue. The man was very short and sharp with greeting me when I came back and made a major point that breakfast is closed at 8:30AM sharp. I got to the room after taking a while to find it coz all the signage has come off and I sat on the bed and it collapsed. I looked underneath and the two end wheels had clearly come out but no one bothered to put them back in. They were just shoved under the bed. I then heard this vibrating noise every 30 seconds to a minute and it was annoying so I complained about that and advised him of the bed and he says, oh **** No mention of changing rooms or fixing it. He said, Monday morning we will attend to it. I then contacted Hotels.com and asked what can I do about a refund or get a free night the next night. They contacted him and he was obviously having a bad day and he came over, knocked on the door, Told me to leave the property and I had 15 minutes to get out. He was looking around the room for the key and snatched it off me and stormed off. I tried to reason with him but he was not having anything to do with it. I don’t recommend to stay in the White Lace. Extremely bad service and rooms and just a bit of a joke.
Stayed 1 night in Dec 2024

2/10 Terrible

Jay

Disliked: Staff & service, property conditions & facilities
Didn’t serve Breakfast after being mention that it’s including stay.
Stayed 1 night in Dec 2024

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Twilla

Stayed 1 night in Dec 2024

4/10 Poor

Sarah

Traveled with family
Disliked: Property conditions & facilities
The rooms are vey dated and need renovating badly. The free breakfast was terrible all the cereals were stale.
Stayed 1 night in Dec 2024

8/10 Good

Abbey

Stayed 2 nights in Nov 2024

2/10 Terrible

Ryan

Disliked: Cleanliness
Unfortunately had car trouble & didn’t get there
Stayed 1 night in Dec 2024

6/10 Okay

Deborah

Traveled with partner
Liked: Property conditions & facilities
Property was very dusty and also had hairs in the bathroom from the previous clients Room smelt very musty
Stayed 1 night in Nov 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Property has character
Stayed 3 nights in Nov 2024

6/10 Okay

Sonia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room wasn’t as clean as it should be bed linen didn’t fit the entire bed only came up half way so only the body was only on half mattress Aircon very dirty not cleaned Mould on the door and hinges
Stayed 1 night in Nov 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Suzanne

Disliked: Property conditions & facilities, room comfort
Omg , we stayed in number 27 ,paid for a double bed and queen , then person next door was screaming cause kids were playing the game knocking and run omg, the the reception manager was abrupt and bid rude , however room clean establishment little bit run down , felt unsafe
Stayed 1 night in Nov 2024

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Carolyn

Business traveler
Liked: Staff & service
Staff member pleasant. Room conditions poor - no smoke alarm (found alarm cover in cupboard), servery bench repairs not finished and door handles missing, black hair in bottom drawer of vanity (my hair is blonde), vanity plug damaged and constant hum in room (unable to locate)
Stayed 1 night in Nov 2024

8/10 Good

Kassandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Tony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great motel

Great motel, 3 night stay for business. Great staff
Stayed 3 nights in Oct 2024

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Looks great from outside but room was terrible

Unfortunately one of the most rundown dirty motels we’ve ever stayed in. I didn’t take my shoes off as the carpet was that stained it was disgusting. Very old and outdated.
Stayed 1 night in Oct 2024

10/10 Excellent

Tarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and the bed was very comfortable. We had a good nights sleep.
Stayed 1 night in Sep 2024