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Quest Mackay on Gordon

4.5 star property

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Photo gallery for Quest Mackay on Gordon

Spa
Front of property - evening/night
Premium bedding, in-room safe, desk, laptop workspace
Lake
Two Bedroom Apartment | Private kitchen | Fridge, microwave, stovetop, coffee/tea maker

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Spa
  • Gym
  • Breakfast available
  • Pool
  • Room service

Explore the area

Map
27 Gordon Street, Mackay, QLD, 4740
  • Caneland Central
    ‪18 min walk‬
  • Harrup Park
    ‪2 min drive‬
  • Mackay Base Hospital
    ‪5 min drive‬
  • Mackay, QLD (MKY)
    ‪8 min drive‬

Room options

View all photos for One Bedroom Apartment

Premium bedding, in-room safe, desk, laptop workspace

One Bedroom Apartment

  • 645 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Studio Executive

Studio Executive | Premium bedding, in-room safe, desk, laptop workspace

Studio Executive

  • 376 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Twin Bed

View all photos for Two Bedroom Apartment

Two Bedroom Apartment | Premium bedding, in-room safe, desk, laptop workspace

Two Bedroom Apartment

  • 861 sq ft
  • Sleeps 4
  • 2 King Beds OR 4 Twin Beds

View all photos for One Bedroom Executive Apartment

Premium bedding, in-room safe, desk, laptop workspace

One Bedroom Executive Apartment

  • 645 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Apartment, 2 Bedrooms

Executive Apartment, 2 Bedrooms | Premium bedding, in-room safe, desk, laptop workspace

Executive Apartment, 2 Bedrooms

  • 861 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Studio

Studio | Premium bedding, in-room safe, desk, laptop workspace

Studio

  • 376 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for One Bedroom Accessible Apartment

Premium bedding, in-room safe, desk, laptop workspace

One Bedroom Accessible Apartment

  • 645 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About this property

Quest Mackay on Gordon

4.5-star Mackay hotel walkable to Artspace Mackay
An outdoor pool, a fitness center, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, spa services, a business center, and conference space are onsite. Limited housekeeping is available.
Quest Mackay on Gordon offers 115 air-conditioned accommodations with DVD players and safes. Rooms open to balconies. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on weekdays only.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services.
Quest Mackay on Gordon features an outdoor pool and a fitness center. Public areas are equipped with complimentary wireless Internet access. This 4.5-star property offers access to a business center and a meeting room. This luxury hotel also offers spa services, a terrace, and barbecue grills. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Quest Mackay on Gordon is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Room service (during limited hours) is available.

Languages

Arabic, English, Filipino, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (AUD 10 per day)
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: AUD 10 to 25 per person

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekdays only)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator
  • Restaurant dining guides
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 50

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open Monday - Friday (8:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Reception hours are 8 AM to 11 PM on Saturdays; 8 AM to 9:30 PM on Sundays.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 10.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 25 per person
  • Self parking fee: AUD 10 per day
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mackay Gordon
Mackay Quest
Quest Gordon Apartment Mackay
Quest Mackay
Quest Mackay Gordon
Quest Mackay Gordon Apartment
Quest Gordon
Quest Mackay on Gordon Hotel
Quest Mackay on Gordon Mackay
Quest Mackay on Gordon Hotel Mackay

Quest Mackay on Gordon Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 261 out of 389 reviews
Rating 8 - Good. 90 out of 389 reviews
Rating 6 - Okay. 19 out of 389 reviews
Rating 4 - Poor. 14 out of 389 reviews
Rating 2 - Terrible. 5 out of 389 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jesus Marcelino Hocson

Stayed 2 nights in Dec 2024

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was immaculate. Staff were friendly and stay was easy.
Stayed 1 night in Jan 2025

10/10 Excellent

Alexander

Stayed 1 night in Dec 2024

10/10 Excellent

Naomi

Stayed 1 night in Jan 2025

10/10 Excellent

Jeanette

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and fresh and clean and tidy. M
Stayed 1 night in Jan 2025

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot recommend this accommodation highly enough. We stayed for New Year’s Eve and it was VERY reasonably priced with free parking and the most amazing view of the fireworks. The staff were absolutely lovely and very helpful. Accommodation was very spacious and really well stocked - right down to Tupperware containers. It was very clean, modern and all furnishings really comfortable. I cannot fault a single thing - it really was perfect. Thank you so much 🙏
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Stayed 3 nights in Dec 2024

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in great central location
Excellent stay. Great, quick check-in. Secure parking available. Room and bathroom both spacious and clean. Bed was very comfortable. Very quiet and good sleep. Room safe. Kitchen with oven top, microwave, fridge, toaster, saucepans etc. Tea and coffee. Shower had good hot water and pressure. Great central location, short walk to everything. Fantastic pub with good restaurant across the road. Overall wonderful stay. Will be back next time I'm in Mackay!
Stayed 1 night in Dec 2024

8/10 Good

Patrick

The staff are very friendly .
Stayed 1 night in Dec 2024

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to stretch out and not have to watch tv in bed. Love having the choice of a small kitchenette and laundry facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Stayed 1 night in Nov 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Matthew

Stayed 1 night in Nov 2024

10/10 Excellent

Jan-Willem

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, clean, easy to check in late, good location
Stayed 1 night in Nov 2024

8/10 Good

Monty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the size of the room
Stayed 2 nights in Nov 2024

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price
Stayed 2 nights in Nov 2024

10/10 Excellent

Peter

Stayed 1 night in Nov 2024

8/10 Good

Dongho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Sue

Traveled with family
Liked: Cleanliness, staff & service
Only 1 elevator was working which caused delays
Stayed 2 nights in Nov 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities
1 elevator out of order made getting the lift tedious.
Stayed 1 night in Nov 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great accommodation, comfy bed, great shower except it leaked all over the bathroom floor, good facilities and parking. Good washing and drying facilities.
Stayed 1 night in Oct 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice room and service. It was clean quiet and had everything we needed and wanted. Comfortable bed big tv good internet and walking distance from loads of dining venues.
Stayed 1 night in Sep 2024

8/10 Good

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Sep 2024