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Oaks Mackay Rivermarque Hotel

4.0 star property

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Photo gallery for Oaks Mackay Rivermarque Hotel

Outdoor pool
Laptop workspace, free WiFi, bed sheets, wheelchair access
Laptop workspace, free WiFi, bed sheets, wheelchair access
Exterior
Laptop workspace, free WiFi, bed sheets, wheelchair access

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot Tub
  • Parking available
  • Bar
  • Pool
  • Gym
  • Breakfast available

Explore the area

Map
55-63 River Street, Mackay, QLD, 4740
  • Bluewater Lagoon
    ‪3 min walk‬
  • Caneland Central
    ‪3 min walk‬
  • Artspace Mackay
    ‪8 min walk‬
  • Mackay, QLD (MKY)
    ‪11 min drive‬

Room options

View all photos for Hotel Room

Laptop workspace, free WiFi, bed sheets, wheelchair access

Hotel Room

  • 387 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Studio

Laptop workspace, free WiFi, bed sheets, wheelchair access

Studio

  • 570 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Apartment, 2 Bedrooms

Private kitchen

Executive Apartment, 2 Bedrooms

  • 1001 sq ft
  • Sleeps 5
  • 2 King Beds OR 4 Twin Beds

View all photos for Executive Apartment, 1 Bedroom

Laptop workspace, free WiFi, bed sheets, wheelchair access

Executive Apartment, 1 Bedroom

  • 495 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Apartment, 2 Bedrooms ( Breakfast for 2 guests )

Laptop workspace, free WiFi, bed sheets, wheelchair access

Apartment, 2 Bedrooms ( Breakfast for 2 guests )

  • 1001 sq ft
  • Sleeps 2
  • 2 King Beds OR 4 Twin Beds

View all photos for Apartment, 1 Bedroom (No Housekeeping )

Laptop workspace, free WiFi, bed sheets, wheelchair access

Apartment, 1 Bedroom (No Housekeeping )

  • 495 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Apartment, 2 Bedrooms ( Breakfast for 2 guests )

Private kitchen

Executive Apartment, 2 Bedrooms ( Breakfast for 2 guests )

  • 1001 sq ft
  • Sleeps 2
  • 2 King Beds OR 4 Twin Beds

View all photos for Apartment, 2 Bedrooms

Laptop workspace, free WiFi, bed sheets, wheelchair access

Apartment, 2 Bedrooms

  • 1001 sq ft
  • Sleeps 5
  • 2 King Beds OR 4 Twin Beds

View all photos for Apartment, 1 Bedroom (Breakfast for 1 guest)

Laptop workspace, free WiFi, bed sheets, wheelchair access

Apartment, 1 Bedroom (Breakfast for 1 guest)

  • 495 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Apartment, 2 Bedrooms (No Housekeeping Service)

Laptop workspace, free WiFi, bed sheets, wheelchair access

Apartment, 2 Bedrooms (No Housekeeping Service)

  • 1001 sq ft
  • Sleeps 5
  • 2 King Beds OR 4 Twin Beds

View all photos for Studio (No Housekeeping Service)

Laptop workspace, free WiFi, bed sheets, wheelchair access

Studio (No Housekeeping Service)

  • 570 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Hotel Room (No Housekeeping) 

Laptop workspace, free WiFi, bed sheets, wheelchair access

Hotel Room (No Housekeeping) 

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Room (Hotel) breakfast for 1 guest )

Laptop workspace, free WiFi, bed sheets, wheelchair access

Room (Hotel) breakfast for 1 guest )

  • 388 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Studio (Breakfast for 1 guest )

Laptop workspace, free WiFi, bed sheets, wheelchair access

Studio (Breakfast for 1 guest )

  • 570 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Apartment, 1 Bedroom

Laptop workspace, free WiFi, bed sheets, wheelchair access

Apartment, 1 Bedroom

  • 495 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Apartment, 1 Bedroom (Breakfast for 1 guest )

Laptop workspace, free WiFi, bed sheets, wheelchair access

Executive Apartment, 1 Bedroom (Breakfast for 1 guest )

  • 495 sq ft
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Two Bedroom Apartment

Laptop workspace, free WiFi, bed sheets, wheelchair access

Executive Two Bedroom Apartment

  • Sleeps 4
  • 2 King Beds

View all photos for Two Bedrooms Apartment

Laptop workspace, free WiFi, bed sheets, wheelchair access

Two Bedrooms Apartment

  • Sleeps 4
  • 2 King Beds

View all photos for Executive One Bedroom Apartment

Laptop workspace, free WiFi, bed sheets, wheelchair access

Executive One Bedroom Apartment

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Hotel Room

Laptop workspace, free WiFi, bed sheets, wheelchair access

Hotel Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for One Bedroom Apartment

Laptop workspace, free WiFi, bed sheets, wheelchair access

One Bedroom Apartment

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Studio

Laptop workspace, free WiFi, bed sheets, wheelchair access

Studio

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Studio (No Housekeeping Service)

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

One-Bedroom Apartment-No Housekeeping

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Two-Bedroom Apartment-No Housekeeping

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

Executive Two-Bedroom Apartment-No Housekeeping

  • Sleeps 4
  • 1 King Bed

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About this property

Oaks Mackay Rivermarque Hotel

4-star Mackay hotel with restaurant
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/cafe, and a hot tub are onsite. Change of towels is available on request.
Oaks Mackay Rivermarque Hotel offers 73 air-conditioned accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with premium cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Change of towels and change of bedsheets can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an outdoor pool, Oaks Mackay Rivermarque Hotel provides a hot tub and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This Mackay hotel also offers tour/ticket assistance, dry cleaning/laundry services, and room service (during limited hours). Onsite parking is available (surcharge).

Oaks Mackay Rivermarque Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge between 6:30 AM and 9:00 AM on weekdays.
Marque Bar & Grill - This café serves breakfast and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured self parking on site (AUD 5 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekday cooked-to-order breakfast available 6:30 AM to 9:00 AM for a fee: AUD 22 to 30 for adults and AUD 10 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Marque Bar & Grill

Things to do

  • Gym
  • Outdoor pool
  • Spa tub

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 9 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 6 AM - 10:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 59.0 per night
Cribs (infant beds) are available for AUD 20 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 1 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 22 to 30 for adults, and AUD 10 to 15 for children
  • Secured self parking fee: AUD 5.00 per day
  • Crib (infant bed) fee: AUD 20 per night
  • Rollaway bed fee: AUD 59.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Parking height restrictions apply

Property is also known as

Oaks Rivermarque
Oaks Rivermarque Aparthotel
Oaks Rivermarque Aparthotel Mackay
Oaks Rivermarque Mackay
Rivermarque
Oaks Rivermarque
Oaks Mackay Rivermarque
Oaks Rivermarque Mackay
Oaks Mackay Rivermarque Hotel Hotel
Oaks Mackay Rivermarque Hotel Mackay
Oaks Mackay Rivermarque Hotel Hotel Mackay

Oaks Mackay Rivermarque Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 218 out of 515 reviews
Rating 8 - Good. 177 out of 515 reviews
Rating 6 - Okay. 69 out of 515 reviews
Rating 4 - Poor. 33 out of 515 reviews
Rating 2 - Terrible. 18 out of 515 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

karen

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

mark

Stayed 2 nights in Oct 2024

10/10 Excellent

wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and convenient stay, Dee & the other team on reception where fabulous, helpful and friendly. Marque restaurant was great, good breakfast and coffee with friendly helpful staff and plenty of options.
Stayed 2 nights in Oct 2024

6/10 Okay

Samantha

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Car park is very difficult to work out where you can park.
Stayed 1 night in Oct 2024

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always good to stay at the Oaks.
Stayed 2 nights in Sep 2024

10/10 Excellent

stephen

Stayed 2 nights in Oct 2024

6/10 Okay

Kiri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a horrible nights sleep due to some kind of banging noise - like an opening and closing of a door - I alerted staff earlier that evening and asked if i could change rooms but there was no rooms avilable that night. I spoke to staff in the morning of this issue and they were kind and compassionate. Made me a coffee for my troubles and offered a complementry night stay for the terrible sleep i had, I got woken up at 5.30am and the banging was still going on around 10.30pm so I was so grateful and will give Oaks another try. Hopefully a better experience. The bed was comfortable and the room was clean. Will hope for a quieter room on my next stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Mariola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Tim

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet rooms, helpful receptionist and could walk to everything we needed
Stayed 1 night in Aug 2024

10/10 Excellent

Cassarndra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Didier

Stayed 1 night in Aug 2024

8/10 Good

Malcolm

Traveled with family
Liked: Staff & service
Great staff that are willing to help as needed. The facility is in need of an overhaul but the location is great, easy walk to either Canelands shopping centre or MacKay CBD. The secure parking was great. We would definitely stay in the location again with three other hotels to compare prices with, River Oaks is worth a look if staying in MacKay.
Stayed 5 nights in Jul 2024

10/10 Excellent

Benjamin

Stayed 4 nights in Jul 2024

8/10 Good

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast included was amazing at cafe
Stayed 1 night in Jul 2024

8/10 Good

Simon

Stayed 4 nights in Jul 2024

4/10 Poor

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent parking, ice and close to shopping and very accommodating to a late check in.
Stayed 1 night in Jul 2024

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Tracey, Palmerston North

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Overall experience was disappointing. No wifi given apparent overuse by guests. Tried to phone reception, but phone had no dial tone. TV had limited usage in view of no wifi. Good breakfast and clean room.
Stayed 1 night in Jul 2024

8/10 Good

shane

Liked: Cleanliness, property conditions & facilities
Location and frie staff
Stayed 1 night in Jun 2024

10/10 Excellent

Cheronne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

4/10 Poor

Amy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were lovely, but rooms were super smelly (like a mouldy smell). Friends in another room had the same experience.
Stayed 1 night in Jun 2024