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Mackay Resort Motel

4.0 star property

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Photo gallery for Mackay Resort Motel

Guests can enjoy meals and relaxation on the patio, surrounded by a view of the surrounding area.
Stroll through the lush garden to a charming home with a traditional tiled roof and inviting front porch.
Relax in a spacious room with a large bed, desk, and TV, plus a shower and a view of the surrounding greenery.
Guests arrive at the hotel entrance, where a covered driveway welcomes them beneath an arched window.
Welcome to our reception area, featuring a large window, a beautiful painting, and a comfortable seating area.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Parking included
  • Housekeeping

Explore the area

Map
154 Nebo Road, West Mackay, QLD, 4740
  • Mackay Base Hospital
    ‪2 min drive‬
  • Caneland Central
    ‪3 min drive‬
  • Harrup Park
    ‪3 min drive‬
  • Mackay, QLD (MKY)
    ‪6 min drive‬

Room options

View all photos for Luxury King Spa Suite

Luxury King Spa Suite | 1 bedroom, minibar, desk, laptop workspace

Luxury King Spa Suite

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Queen Room

Deluxe Queen Room | 1 bedroom, minibar, desk, laptop workspace

Deluxe Queen Room

8.8 out of 10
Excellent
(10 reviews)
  • 279 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Self-Contained Twin Room

Self-Contained Twin Room | 1 bedroom, minibar, desk, laptop workspace

Self-Contained Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • 312 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Self-Contained Family Room

Self-Contained Family Room | 1 bedroom, minibar, desk, laptop workspace

Self-Contained Family Room

9.6 out of 10
Exceptional
(8 reviews)
  • 462 sq ft
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

View all photos for Executive Spa Suite

Executive Spa Suite | 1 bedroom, minibar, desk, laptop workspace

Executive Spa Suite

  • 279 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, minibar, desk, laptop workspace

Standard Twin Room

9.0 out of 10
Wonderful
(7 reviews)
  • 312 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Twin Room

1 bedroom, minibar, desk, laptop workspace

Deluxe Twin Room

8.8 out of 10
Excellent
(5 reviews)
  • 279 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Standard Twin Room, Accessible

Standard Twin Room, Accessible | Bathroom | Eco-friendly toiletries, hair dryer, towels

Standard Twin Room, Accessible

  • 441 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Family Room

Standard Family Room | 1 bedroom, minibar, desk, laptop workspace

Standard Family Room

9.2 out of 10
Wonderful
(9 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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About this property

Mackay Resort Motel

4-star motel in West Mackay
An outdoor pool, a restaurant, and a bar/lounge are available at this motel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a poolside bar, a snack bar/deli, and a conference center are onsite. Limited housekeeping is available.
Mackay Resort Motel offers 40 air-conditioned accommodations with minibars and coffee/tea makers. 43-inch Smart televisions come with premium digital channels. Bathrooms include complimentary toiletries and hair dryers.

This Mackay motel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.
Mackay Resort Motel features an outdoor pool and a children's pool. The motel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the motel's bars, which include a poolside bar and a bar/lounge. Each day guests can enjoy a complimentary manager's reception. Wireless Internet access is complimentary.

This 4-star property offers access to a business center and 3 meeting rooms. Event facilities measuring 603 square feet (56 square meters) include a conference center. This business-friendly motel also offers a terrace, tour/ticket assistance, and a garden. Onsite self parking is complimentary.

Mackay Resort Motel has designated areas for smoking.

A complimentary manager's reception is offered each day.
Blue Gecko - This poolside restaurant specializes in local and international cuisine and serves breakfast only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 8:30 AM on weekdays and 7:00 AM to 9:00 AM on weekends; AUD 5 to 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Blue Gecko

Things to do

  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's games
  • Children's pool
  • Fenced pool
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business center
  • Conference center (603 square feet of space)

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Banquet hall
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 43-inch smart TV with premium digital channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Freezer
  • Limited room service
  • Mini-fridge
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (7 AM - 8:00 PM) and Saturday - Sunday (7:00 AM - 4:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Saturday and Sunday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 25.0 per night
Cribs (infant beds) are available for AUD 10.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 5.00 to 20.00 per person
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards

We should mention

This property does not have elevators
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Mackay Resort Motel
Mackay Resort Motel Motel
Mackay Resort Motel West Mackay
Mackay Resort Motel Motel West Mackay

Mackay Resort Motel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 512 out of 951 reviews
Rating 8 - Good. 357 out of 951 reviews
Rating 6 - Okay. 61 out of 951 reviews
Rating 4 - Poor. 15 out of 951 reviews
Rating 2 - Terrible. 6 out of 951 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Business traveler
Liked: Amenities
The location was great for access and a nice area to sit outside or by the pool ,hotel with great meals across the road or room service if you like to stay in . Had a great nights sleep every night and will stay again
Stayed 6 nights in Apr 2025

10/10 Excellent

Yolanda, Clinton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable, clean, comfy beds. Pool and premises beautifully maintained. Easy check in and out
Stayed 1 night in Apr 2025

8/10 Good

bradley

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We unfortunately arrived when the reception was closed, however the instructions left for check in were clear. Sadly, the restaurant was closed and I couldn’t find any information about the surrounding area, in the room, luckily we did manage to find somewhere to eat. A comfortable room, however, I think some of the crockery needs replacing as there were cracks in some of the dishes and some did need washing prior to use, that would not be the fault of the motel, just the previous guests I suppose.
Stayed 1 night in Apr 2025

8/10 Good

Daphane Claudia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good except beds and pillows too soft, didn't have a goodnight sleep.

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service
Convenient for where I was working and staff pleasant
Stayed 2 nights in Mar 2025

8/10 Good

Daphane

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except bed and pillows too soft.
Stayed 1 night in Mar 2025

10/10 Excellent

Kaylene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly, and could park car right out the front of the room.
Stayed 1 night in Mar 2025

10/10 Excellent

Damon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was closed for dinner service
Stayed 1 night in Feb 2025

8/10 Good

Helleni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, conveniently located and excellent value for money. The bed was comfortable and the unit was spotless. The swimming pool was a bonus and was also well maintained - only suggestion is to supply an extra towel for using at the pool.
Stayed 1 night in Feb 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Very lovely
Stayed 1 night in Feb 2025

10/10 Excellent

Judi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, clean room and very affordable.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy late check in. Very clean Instructions to where the room was located was also very helpful. Booked an extra night and even though my type of room was already booked they worked their magic and i didn't have to change rooms. Will be back again Bed was a 10/10
Stayed 1 night in Feb 2025

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Dian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Cameron and Joanne

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy access to key for after hours check in.
Stayed 1 night in Jan 2025

10/10 Excellent

Mandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Presentation of the the room was excellent, clean and tidy. Very pleasant stay.
Stayed 1 night in Jan 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and excellent facilities. Highly recommended to stay in this resort motel.
Stayed 1 night in Jan 2025

10/10 Excellent

Teresa, Unanderra

Stayed 3 nights in Dec 2024

10/10 Excellent

Ryan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cooking utensils and sink is spacious for a Family
Stayed 1 night in Jan 2025

8/10 Good

DONA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds
Stayed 1 night in Jan 2025