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Pacific Sands Apartments

4.5 star property

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Individually decorated, individually furnished, laptop workspace
Reception
Sports facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Barbecue grill
  • Parking included
  • Outdoor Space
  • Laundry
  • Free WiFi

Explore the area

Map
3 Kirribilli Avenue, East Mackay, QLD, 4740
  • Harrup Park
    ‪4 min drive‬
  • Caneland Central
    ‪4 min drive‬
  • Mackay Base Hospital
    ‪7 min drive‬
  • Mackay, QLD (MKY)
    ‪9 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms

Individually decorated, individually furnished, laptop workspace

Apartment, 2 Bedrooms

  • 764 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for King Executive Room with Balcony

Individually decorated, individually furnished, laptop workspace

King Executive Room with Balcony

  • 452 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Studio

Individually decorated, individually furnished, laptop workspace

Executive Studio

  • 430 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Apartment, 2 Bedrooms

Individually decorated, individually furnished, laptop workspace

Executive Apartment, 2 Bedrooms

  • 75 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms (Interconnecting)

Individually decorated, individually furnished, laptop workspace

Apartment, 2 Bedrooms (Interconnecting)

  • 2 bedrooms
  • 2 bathrooms
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Room Studio

King Room Studio | Individually decorated, individually furnished, laptop workspace

King Room Studio

  • 430 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Apartment, 3 Bedrooms (Interconnecting)

Individually decorated, individually furnished, laptop workspace

Apartment, 3 Bedrooms (Interconnecting)

  • 3 bedrooms
  • 2 bathrooms
  • River view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living room | 32-inch Smart TV with digital channels, TV

Apartment, 1 Bedroom

  • 667 sq ft
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Pacific Sands Apartments

4.5-star aparthotel in East Mackay
Guests at this beach aparthotel will appreciate convenient onsite amenities such as barbecue grills and a picnic area. Each apartment features a kitchen with a microwave, plus free WiFi and a Smart TV with digital channels. A TV, a coffee/tea maker, and a ceiling fan are among the other amenities available to guests. Weekly housekeeping is available.
Pacific Sands Apartments offers 51 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Accommodations at this 4.5-star aparthotel have kitchens with microwaves and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 32-inch Smart televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Pacific Sands Apartments features an outdoor pool, barbecue grills, and a vending machine. Wireless Internet access is complimentary. This luxury aparthotel also offers a garden, a picnic area, and dry cleaning/laundry services. Complimentary self parking is available on site. Guests can use the outdoor pool and health club at a partner property.

Pacific Sands Apartments has designated areas for smoking.

Languages

English

Property amenities

Beach

  • Beach nearby
  • Beach towels

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • 32-inch smart TV with digital channels

Outdoor areas

  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator
  • Designated smoking areas

Services and conveniences

  • Blackout drapes
  • Guidebooks
  • Housekeeping (weekly)
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Restaurant dining guides
  • Vending machine

Location highlights

  • Near the airport
  • Near the ocean

Things to do

  • Bicycle rentals
  • Health club (partner property) nearby
  • Hiking/biking trails nearby
  • Outdoor pool (guest access) nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 51 units
  • 8 floors
  • Bicycle rentals
  • Built in 2015
  • Connecting units available
  • Garden
  • Individual decor
  • Individual furnishings
  • Reception hall

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges AUD 2.90 for credit card payments
The front desk is open Monday - Friday (7:00 AM - 5:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
This property is not suitable for guests who are required to quarantine, due to the property's communal areas.

Renovations and closures

The following facilities or services will be unavailable from March 17 2025 to March 19 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 150.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of AUD 2.90

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Direct Hotels Pacific Sands East Mackay
Direct s Pacific ds Mackay
Direct Pacific Sands East Mackay
Property Vine Pacific Sands
Direct Hotels Pacific Sands
Pacific Sands Apartments Aparthotel
Pacific Sands Apartments East Mackay
Pacific Sands Apartments Aparthotel East Mackay

Pacific Sands Apartments Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 190 out of 425 reviews
Rating 8 - Good. 142 out of 425 reviews
Rating 6 - Okay. 59 out of 425 reviews
Rating 4 - Poor. 20 out of 425 reviews
Rating 2 - Terrible. 14 out of 425 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Adrian

Liked: Cleanliness, amenities
Everything was fine
Stayed 1 night in Oct 2024

6/10 Okay

Aaron

Disliked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

William

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing very polite abd professional. Not enough close by eateries or bars.
Stayed 7 nights in Sep 2024

8/10 Good

ASM

Liked: Cleanliness
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Cleanliness
Property has potential but it's lack of cleaning and maintenance let's it down. This accommodation seems to be mostly shift workers short term stays with some residential, not for holidays. We tried to modify stay by moving back one day, Pacific Sands said no problem but we had to get Wotif to put it through. Wotif then made a big deal about it and claimed Pacific Sands would not respond so we either lost a nights stay or had to pay a large fee for the change. Upon arrival the reception at Pacific Sands had received nothing from Wotif and happily moved our dates by one day. A big thank you to the reception for doing that. We haven't used Wotif for some time and won't be using them again
Stayed 4 nights in Sep 2024

8/10 Good

Miller

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The beds are too soft.
Stayed 1 night in Sep 2024

2/10 Terrible

Rodney

Business traveler
Disliked: Cleanliness
Stayed 2 nights in Sep 2024

10/10 Excellent

wayne

Traveled with partner
Liked: Property conditions & facilities
Quiet location
Stayed 2 nights in Aug 2024

10/10 Excellent

Judith

Liked: Cleanliness, property conditions & facilities
Very convenient place to stay as close to airport and to Mackay city centre.
Stayed 5 nights in Aug 2024

4/10 Poor

Alice

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Very dirty! The carpet had stains all over it and there was lots of dust. The walls need a repaint too!
Stayed 2 nights in Aug 2024

2/10 Terrible

Keith

Disliked: Cleanliness, amenities, property conditions & facilities
I got in late and the doors were locked so I was unable to check in to my room. I ended up having to go to a different hotel even though I had already paid for this one.
Stayed 1 night in Aug 2024

2/10 Terrible

ColinParawan

Traveled with family
Disliked: Cleanliness, room comfort
Totally disappointed....
The curtains had traces of mold. The washing machine was not cleaned, the dryer contained towels left by the cleaning staff. There were cobwebs at the base of the dishwasher in the kitchen area. Pillows in second bedroom had unknown white marks/stains on them. Several surfaces had dirty marks. EG Doors and walls. I used this property several years ago but due to the state of the room, family and I will not be returning. This was reported to reception but have not been contacted by property management and therefore i expect they have little care for their guests.
Stayed 1 night in Aug 2024

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very run down and dirty! We had to be moved from the first room due to airconditioner not working and musty/mould smell and the second room had the most putrid carpet and a dirty sock in the wardrobe.
Stayed 2 nights in Aug 2024

10/10 Excellent

Brady

Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay, well maintained, clean, tidy and quiet
Stayed 2 nights in Aug 2024

8/10 Good

Wyatt

Stayed 1 night in Jul 2024

10/10 Excellent

Kingsly

Stayed 3 nights in Jul 2024

8/10 Good

Michael

Liked: Cleanliness
Convenient
Stayed 6 nights in Jun 2024

6/10 Okay

Damian

Stayed 25 nights in Jun 2024

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable and modern
Stayed 2 nights in Jun 2024

10/10 Excellent

Kingsly

Business traveler
Liked: Cleanliness, property conditions & facilities
Excellent reception polite and informative Very quite and close to all shopping beaches Fuss free stay everything required in a self contained apartment
Stayed 4 nights in Jun 2024

8/10 Good

Bhadra

Business traveler
Liked: Cleanliness, property conditions & facilities
Property doors are very hard to open. We need both hand to open the doors. When doors are open and close very noisy.
Stayed 23 nights in Jun 2024

6/10 Okay

Lydia

Disliked: Cleanliness
Stayed 1 night in Jun 2024

8/10 Good

Chentelle

Business traveler
Liked: Cleanliness, property conditions & facilities
Excellent customer service team
Stayed 3 nights in May 2024

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Do not stay here!
Advertised as 4 star. Room is underwhelming. Limited furniture/decorating, carpet stained, light fittings missing, throw pillows stained. Gross! Walls between rooms are paper thin. I was subjected to listening to a domestic dispute from the room next door, including the constant slamming of doors and children screaming for 3 and half hours. No info on after hour contact, complained in the morning and was told the after hour contact number is on the front door to the lobby - quite unsafe for a lone female traveller with a domestic dispute happening in the room next door and spilling out into the shared spaces. Reception didn’t care. I won’t be staying here again. Honestly a nightmare experience
Stayed 1 night in May 2024

10/10 Excellent

Belinda

Stayed 2 nights in May 2024