The staff was incredibly attentive and helpful, guiding us through the whole Machu Picchu process. Ariana picked us up at the train station, walked us to get bus tickets, waiting in the Machu Picchu bus line with us, and even contracted a great guide for us.
Just be aware that the hotel is up a few steep steps, nothing that you wouldn’t have to deal with at the archaeological site anyway though.
The rooms were very clean, the beds were big, and the view of the town was nice as well. Finally, vocation was very convenient!