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Sanctuary Lodge, A Belmond Hotel, Machu Picchu

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sanctuary Lodge, A Belmond Hotel, Machu Picchu

Exterior
Exterior
Property grounds
Yoga
Suite, 1 Bedroom | 1 bedroom, hypo-allergenic bedding, down comforters, free minibar

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Breakfast included
  • Laundry
  • Housekeeping
  • Room service
  • 24/7 front desk

Explore the area

Map
Carretera Hiram Bingham Km 7.5, Machu Picchu, Cusco
  • Historic Sanctuary of Machu Picchu
    1 min walk
  • Temple of the Sun
    4 min walk
  • Central Plaza
    5 min walk

Room options

View all photos for Suite, 1 Bedroom

1 bedroom, hypo-allergenic bedding, down comforters, free minibar

Suite, 1 Bedroom

  • 431 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Patio

1 bedroom, hypo-allergenic bedding, down comforters, free minibar

Deluxe Room, Patio

  • 226 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, Terrace

Deluxe Room, Terrace | 1 bedroom, hypo-allergenic bedding, down comforters, free minibar

Deluxe Room, Terrace

  • 226 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room (King)

1 bedroom, hypo-allergenic bedding, down comforters, free minibar

Standard Room (King)

  • 205 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room (King Patio)

1 bedroom, hypo-allergenic bedding, down comforters, free minibar

Standard Room (King Patio)

  • 205 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, hypo-allergenic bedding, down comforters, free minibar

Deluxe Room

  • 205 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Sanctuary Lodge, A Belmond Hotel, Machu Picchu

5-star Machu Picchu hotel close to Aguas Calientes Hot Springs
Along with 2 restaurants, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and a free manager's reception are also provided. Other amenities include 24-hour room service, concierge services, and dry cleaning. Change of towels is available on request.
Sanctuary Lodge, A Belmond Hotel, Machu Picchu offers 31 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Beds feature down comforters. 43-inch LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Machu Picchu hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks, safes, and phones. Additionally, rooms feature free minibar items and minibars. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Wireless Internet access is complimentary.

This luxury hotel also offers a terrace, tour/ticket assistance, and a garden.

Sanctuary Lodge, A Belmond Hotel, Machu Picchu is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM. A complimentary manager's reception is offered each day.
Tinkuy - This buffet restaurant specializes in international cuisine and serves lunch only. Reservations are required.
Tampu - This fine-dining restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Tampu Bar - This cocktail bar specializes in Peruvian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Sanctuary Lodge, A Belmond Hotel, Machu Picchu is listed in the 2012 Condé Nast Traveler Gold List of the world's best places to stay.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • 2 restaurants
  • A bar/lounge
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Tampu
  • Tampu Bar
  • Tinkuy

Things to do

  • Hiking/biking trails

Family friendly

  • DVD player
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Terrace
  • Vegetable garden

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 steps to reach entrance
  • No elevator
  • Visual alarms in hallways

More

  • 1 building
  • 2 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1999
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LCD TV with satellite channels
  • DVD player
  • iPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Dryer
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property is only accessible by a public bus service departing from Aguas Calientes between 5:30 AM and 3:30 PM, and tickets must be purchased in advance.
All guests, including children, are required to present a valid government-issued ID card at check-in. A birth certificate is also required at check-in for children under age 18. Additional documentation establishing permission to accompany is also required for adults checking in with children under age 18 when parents are not present.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 395.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 395.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 20424044203

We should mention

This property does not have elevators
Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Lodge Machu Picchu
Machu Picchu Lodge
Machu Picchu Lodge Sanctuary
Machu Picchu Sanctuary
Machu Picchu Sanctuary Lodge
Sanctuary Lodge
Sanctuary Lodge Machu Picchu
Sanctuary Machu Picchu
Sanctuary Machu Picchu Lodge
Machu Picchu Sanctuary Hotel
Belmond Sanctuary Lodge Machu Picchu
Belmond Sanctuary Lodge
Belmond Sanctuary Machu Picchu
Belmond Sanctuary
Belmond Sanctuary Lodge
Sanctuary Lodge, A Belmond Hotel, Machu Picchu Hotel
Sanctuary Lodge, A Belmond Hotel, Machu Picchu Machu Picchu

Sanctuary Lodge, A Belmond Hotel, Machu Picchu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 243 out of 339 reviews" "
Rating 8 - Good. 60 out of 339 reviews" "
Rating 6 - Okay. 16 out of 339 reviews" "
Rating 4 - Poor. 14 out of 339 reviews" "
Rating 2 - Terrible. 6 out of 339 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time in Machu Picchu and this time I decided to stay at the Sanctuary Lodge Belmond Hotel with my daughter. It was one of the most beautiful experience we have ever had. The staff’s service, kindness, and anticipation of all our needs -from our arrival at the train station at Machu Picchu Pueblo to our departure with the bus- showed the high level of training of everyone involved. John picked us up at the train station and counseled us about the best way to visit the Sacred City. We loved the check-in at the scenic terrace with Manuel, our meals at their amazing restaurant and the service and conversation with Issai. He gave us "Chapo”, a delicious traditional beverage made of banana and cinnamon. After visiting the archeological site and climbing Waynapicchu, we were welcomed by superb relaxing massage. The gorgeous property has tiered terraces to watch the sunrise from and a magical orchid garden with a waterfall that were so inspiring. The whole team made our stay one of the most beautiful experiences in our lives and we truly enjoyed Machu Picchu in a totally different way. I highly, highly, highly recommend the Sanctuary Lodge. Congratulations to its team.
Stayed 1 night in Aug 2024

10/10 Excellent

Hiram

Liked: Cleanliness, staff & service, property conditions & facilities
Magic place. Wonderful staff. Excellent service. Amazing food. Thank you Sanctuary Lodge!
Stayed 1 night in Aug 2024

4/10 Poor

CEN QIN

Stayed 2 nights in Jul 2024

10/10 Excellent

Pam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff + spot made for an amazing time!
Our stay at Sanctuary was perfect. I planned our Peru trip as a DIYer. I like choosing where I am and for what length of time, and where I splurge and where I save. To say that our stay at Sanctuary was excellent value sounds hard to believe, but it's the thought that keeps coming to mind. The property itself is beautiful, well-appointed, suited gorgeously to its site... the common spaces, the restaurant, the grounds are all excellent and very welcoming. The access to Machu Picchu is unparalleled. Staying at Sanctuary made our 6:00am circuit easy and gave us a base after a full morning before we re-entered the site for the afternoon. What really stands out though is the people. Alex, a member of the concierge team, was the first person that I spoke to on property. For a month he would check in as we discussed the various Machu Picchu circuits, whether and when a guide would be helpful, the timing of our Vistadome trains, bus tickets from Aguas Calientes, etc. Seeing Machu Picchu was the dream and having Alex as our wing-man gave us complete peace of mind that it would come together perfectly. The fact that he was waiting to greet us when our bus pulled in, and was the last person to see us off when we departed meant so much. He oversaw every detail of our stay and went way above and beyond to make it a lifetime memory. We are so grateful for his attention, skill and heart. Also of special note are Karen (concierge), Freddy (bartender extraordinaire), John + Diego (transfers).
Stayed 1 night in Jul 2024

10/10 Excellent

Anka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location! This property is right next to the entrance to Machu Picchu which was wonderful for a 6am entrance time and we were the first ones climbing Huayna Picchu Mountain which was magnificent! But it's not just the location. This luxury hotel has a wonderful staff and in particular, the bar staff were so much fun showing us how to make local drinks and doing some taste testing. Loved it all!
Stayed 1 night in Jul 2024

10/10 Excellent

Jeff

Stayed 1 night in Jun 2024

10/10 Excellent

Anat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but extremely expensive
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and convenient.
Great place to splurge for a night. We ended up having an "all inclusive" experience. (Food and drink.) Which helped make it feel more "worth it". At the end of the day it is a lot of money for one night, and I bet you could do pretty well in Aguas Calientes for a fraction of the cost and the only real difference is you've gotta take a 20 min bus ride up to Machu Picchu. All that said, the hotel is nice, the staff were wonderful and it was comfortable and clean. It's really up to the individual as to whether or not it's "worth it."
Stayed 1 night in Jun 2024

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the splurge!
Words cannot express how lovely the people are at this hotel! Yes, it’s in a small spot, but it is in the ideal location for once in a lifetime trip. From check in to check out these people are top-notch!
Stayed 1 night in Jun 2024

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Amazing hotel with an unbeatable location. The service was brilliant with Sebastian and John being so welcoming on arrival at the train station and helpful on departure including assisting me with gifts from the market. I was unexpectedly provided with free champagne and chocolates as a welcome gift. The room was fantastic with a very comfortable bed. The breakfast experience on the terrace with the sound of the waterfalls and a clear view of Machu Picchu was a once in a lifetime experience.
Stayed 1 night in Jun 2024

10/10 Excellent

Holly

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Shyam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a night here after the 4 Day Inka trail to give ourselves the opportunity to return to MP in the afternoon for sunset and again early next morning for sunrise. The room was excellent but the food and service were impeccable. Worth every penny especially with full boarding included. We enjoyed being pampered for a day at the end of the long hike.
Stayed 1 night in May 2024

10/10 Excellent

Samantha

Stayed 1 night in Apr 2024

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So helpful with wverything
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Nelson

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
An amazing place with amazing people. If you are going to Machu Picchu you must stay here. Location. Location. Location.
Stayed 1 night in Jan 2024

4/10 Poor

Sergei

Stayed 1 night in Jan 2024

2/10 Terrible

Valentina

Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a marvelous place to be pampered while visiting Machu Picchu. They offer a dawn tour which allows you to visit the site with very few other tourists.
Stayed 1 night in Dec 2023

10/10 Excellent

Macy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once in a lifetime experience!
Hands down the best way to do Machu Picchu. From John and Alex helping coordinate pickup and transportation to the lodge, to Orlando’s warm welcome at check-in, to Victor’s excellent service at the bar and restaurant, everyone at Sanctuary Lodge went above and beyond to provide unparalleled service. The views, property grounds, food and drinks, service and accommodations are all 5 stars. Access to the Bellond lounge at Aguas Caliente train station was also very useful after Machu Picchu trek and checking out. Overall it was worth every penny and a memorable experience to stay at Sanctuary Lodge!
Stayed 1 night in Nov 2023

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely wonderful stay
The Belmond Sanctuary Lodge at Machu Picchu was a superb and extraordinary hotel. The location near the entrance to the citadel makes this hotel so unique. The staff were extremely attentive and accommodating. They addressed us by our names and their kind and sincere interaction s with us made us feel like a part of the family.
Stayed 3 nights in Sep 2023

10/10 Excellent

Elena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning property, with views of huayna picchu, right on the door step of machu picchu. Amazing food and 5* facilities. A must stay place when visting machu picchu.
Stayed 1 night in Sep 2023

10/10 Excellent

Graham

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

JEAN

Stayed 1 night in Apr 2023