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Royal Urban Macaé Hotel

3.5 star property

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Photo gallery for Royal Urban Macaé Hotel

2 outdoor pools, sun loungers
Reception
Building design
1 bedroom, minibar, in-room safe, individually decorated
Rooftop terrace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Room service
  • Breakfast included
  • Parking included

Explore the area

Map
Rua Abilio Moreira de Miranda, 277, Parque Valentina Miranda, Macaé, Rio de Janeiro, 27915-250
  • Imbetiba Beach
    ‪5 min walk‬
  • Verissimo de Melo Square
    ‪16 min walk‬
  • Shopping Plaza Macaé
    ‪6 min drive‬
  • Macae (MEA)
    ‪7 min drive‬

Room options

Family Suite, Patio

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Triple Room

Standard Triple Room | 1 bedroom, minibar, in-room safe, individually decorated

Standard Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Suite, 1 Double Bed, Patio

Suite, 1 Double Bed, Patio | 1 bedroom, minibar, in-room safe, individually decorated

Suite, 1 Double Bed, Patio

  • Sleeps 2
  • 1 Double Bed

Superior Quadruple Room, Patio

  • Sleeps 4
  • 2 Double Beds

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 2 Twin Beds, Patio

Suite, 2 Twin Beds, Patio | 1 bedroom, minibar, in-room safe, individually decorated

Suite, 2 Twin Beds, Patio

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Suite, Jetted Tub

Deluxe Suite, Jetted Tub | 1 bedroom, minibar, in-room safe, individually decorated

Deluxe Suite, Jetted Tub

  • Sleeps 2
  • 1 Double Bed

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

Junior Suite, Patio

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About this property

Royal Urban Macaé Hotel

3.5-star Macaé hotel with restaurant
2 outdoor pools, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, a bar/lounge, a sauna, and a 24-hour business center are onsite.
Royal Urban Macaé Hotel offers 182 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a sauna and a 24-hour fitness center.
Royal Urban Macaé Hotel features 2 outdoor swimming pools, a sauna, and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. This business-friendly hotel also offers a terrace, barbecue grills, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis.

Royal Urban Macaé Hotel is a smoke-free property.

A complimentary buffet breakfast is served each morning between 5 AM and 10 AM. A complimentary manager's reception is offered each day.
Royal Urban Macaé Hotel has a restaurant on site.
Late night fare is available from 24-hour room service.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 5:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Free daily manager's reception

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Sauna
  • Steam room

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 13 floors
  • Banquet hall
  • Built in 2013
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for BRL 80.0 per night

Property payment types

Important information

Optional extras

  • Rollaway bed fee: BRL 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Only registered guests are allowed in the guestrooms

Property is also known as

Royal Ocean Palace Hotel Macae
Royal Ocean Palace Hotel
Royal Ocean Palace Macae
Royal Ocean Palace
Royal Urban Macaé Hotel Hotel
Royal Urban Macaé Hotel Macaé
Royal Urban Macaé Hotel Hotel Macaé

Royal Urban Macaé Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 176 out of 306 reviews
Rating 8 - Good. 76 out of 306 reviews
Rating 6 - Okay. 27 out of 306 reviews
Rating 4 - Poor. 19 out of 306 reviews
Rating 2 - Terrible. 8 out of 306 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Victor, North Miami Beach

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Unbelievable bad service. From check-in to have someone hitting my door very strongly and opened it at 8 AM. I was sleeping naked. They banged very strongly and never allowed any time to respond before opening the door. I pushed it back and locked it. It was an awful way for someone to wake me up. I had trouble sleeping and meetings with Asia and needed to drive long hours. I couldn't fall asleep again. It was unsafe for me to drive. I had to make so many stops for coffee and washing my face. Endless day. The hotel should really invest on training the staff to avoid such episodes from ever happening again.
Stayed 1 night in Jan 2025

10/10 Excellent

Vitor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

David Moisés

Stayed 3 nights in Nov 2024

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine stay.

Everything was just fine!
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tivemos problemas com a chave/cartão do quarto, pois não estava funcionando. A piscina muito pequena para vários hóspedes.
Stayed 3 nights in Mar 2025

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities

Muito boa estadia

Gostei muito da minha estadia, só precisa melhorar em relação as roupas de cama, toalhas e ar condicionado muito barulhento. O hotel tem condições de melhorar. No restante eu super indico
Stayed 2 nights in Mar 2025

10/10 Excellent

Lucelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospedagem, atendimento e café da manhã excelente. Serviço de quarto estão de parabéns também.
Stayed 1 night in Mar 2025

6/10 Okay

MONICA

Liked: Cleanliness
Valeu o custo beneficio, ja que foi uma reserva de última hora no meio do Carnaval mas nao voltaria
Stayed 1 night in Mar 2025

6/10 Okay

Allan

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Ótimo Hotel — péssimo o setor das camareiras!!

Como de costume, a estadia foi muito boa. Contudo, desta vez com ressalva. Ficamos por quatro dias e em dois destes não houve limpeza, manutenção do quarto por dois dias seguidos. Segundo dia de hospedagem e chegamos da praia encontrando o quarto sem ser limpo, sem sabonetes, shampoo, toalhas. Sem falar que tudo estava sujo. Chão sem varrer, banheiro sem lavar e recolher o lixo, sem reposição de sabonete, shampoo, toca de cabelo. Enfim, nada foi feito! Avisamos e fizemos a reclamação ao junto a pessoa responsável que afirmou não aconteceria mais o infortúnio. Surpresa!!! No dia seguinte, a mesma coisa! Reincidência do fato. Quarto sem limpar novamente! A diferença foi e é o Lucas da recepção. Colaborador daqueles que te faz sentir cuidado pelo hotel. Solicito e eficiente para o check in, escolha do quarto, direcionamento nas instalações e orientação quanto ao funcionamento de todo o hotel como: café da manhã, restaurante, bar, área de lazer, etc... Funcionário completo, ímpar no Royal Urban Macaé Hotel. O funcionário que cuida do estacionamento também é de uma presteza e educação sem medidas. Sempre disposto a servir o hóspede com muita empatia, solicitude e proatividade. O time do café da manhã idem, gente muito profissional e capaz. Hotel lotado e tudo correu perfeitamente no café da manhã. Variedade, qualidade, qualidade e sabor. Que café da manhã de excelência!!! Sem contar a reposição dos itens — excelente serviço! Somente a arrumação deixou a desejar, uma pena.
Stayed 4 nights in Feb 2025

6/10 Okay

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Razoável

O ar condicionado do quarto é o frigobar não funcionavam. Me colocaram em outro quarto que o ar também não funcionava. O café da manhã os pães estavam velhos.
Stayed 3 nights in Mar 2025

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ótimo, a limpeza impecável as fadinhas da limpeza são ótimas, o recepcionistas Bruno maravilhoso a serviço do cafe também ótimo, so a piscina que deixou a desejar ela fecha as 9 horas da noite pensei que seria feita a limpeza para o outro dia ,porém não aconteceu de resto tudo 👍 dou 9 para o conjunto de tudo
Stayed 3 nights in Mar 2025

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Rosa

Disliked: Property conditions & facilities, room comfort

Melhoras urgentemente!

Localização e vista para o mar são as melhores partes. Hotel lotado e não tinha roupa de cama suficiente, fila para tomar café da manhã, fila para usar apenas 2 elevadores, um mal cheio no quarto e tudo que era solicitado por telefone para a recepção nunca chegava no quarto, tinha que descer para buscar. O café da manhã tinha variedades, mas a reposição era demorada e como estava lotado é válido pensar em ampliar o horário do café da manhã. A administração precisa fazer melhoras urgente. É colocado que secador de cabelo tem nos quartos, mas os hóspedes dividem o secador, assim tem que entregar na recepção para outro hóspede usar. Uma pena, gostei de Macaé e se retornar não ficarei neste hotel.
Stayed 1 night in Mar 2025

10/10 Excellent

Rayssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Ailson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Gustavo

Stayed 1 night in Feb 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Frederico

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo ok
Stayed 1 night in Feb 2025

10/10 Excellent

Sérgio

Stayed 1 night in Feb 2025

10/10 Excellent

Ana

Stayed 6 nights in Feb 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

TATIANA

Stayed 1 night in Feb 2025

10/10 Excellent

Marcel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025