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Walter au Lac

3.0 star property

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Premium bedding, down comforters, minibar, in-room safe
Exterior
Free daily full breakfast
Premium bedding, down comforters, minibar, in-room safe
Junior Suite, 2 Bedrooms, Connecting Rooms, Lake View | Premium bedding, down comforters, minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Laundry
  • Free WiFi

Explore the area

Map
Piazza Rezzonico 7, Lugano, TI, 6900
  • LAC Lugano Arte e Cultura
    ‪5 min walk‬
  • Funicolare Monte Brè - Cassarate Station
    ‪3 min drive‬
  • Monte San Salvatore
    ‪5 min drive‬
  • Lugano (LUG-Agno)
    ‪16 min drive‬

Room options

View all photos for Premium Room, Lake View

Premium bedding, down comforters, minibar, in-room safe

Premium Room, Lake View

  • Lake view
  • 269 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Basic Double Room, Lake View

Premium bedding, down comforters, minibar, in-room safe

Basic Double Room, Lake View

  • Lake view
  • 193 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms, Connecting Rooms, Lake View

Junior Suite, 2 Bedrooms, Connecting Rooms, Lake View | Premium bedding, down comforters, minibar, in-room safe

Junior Suite, 2 Bedrooms, Connecting Rooms, Lake View

  • Lake view
  • 431 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Room, Balcony, Lake View

Premium bedding, down comforters, minibar, in-room safe

Premium Room, Balcony, Lake View

  • Lake view
  • 269 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Basic Single Room, Lake View

Premium bedding, down comforters, minibar, in-room safe

Basic Single Room, Lake View

  • Lake view
  • 150 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Single Room, Balcony, Lake View

Premium bedding, down comforters, minibar, in-room safe

Single Room, Balcony, Lake View

  • Lake view
  • 150 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Executive Double Room, Balcony

Premium bedding, down comforters, minibar, in-room safe

Executive Double Room, Balcony

  • Lake view
  • 177.9 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Apartment, 2 Bedrooms, Balcony

Apartment, 2 Bedrooms, Balcony | Premium bedding, down comforters, minibar, in-room safe

Apartment, 2 Bedrooms, Balcony

  • Lake view
  • 323 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Family Triple Room, 2 Bedrooms, Connecting Rooms, Lake View

Premium bedding, down comforters, minibar, in-room safe

Family Triple Room, 2 Bedrooms, Connecting Rooms, Lake View

  • Lake view
  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Bed

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About this property

Walter au Lac

3-star hotel in Lugano City-Centre
This smoke-free hotel features a rooftop terrace, dry cleaning, and laundry facilities. Free full breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk, a library, and express check-out are onsite.
Walter au Lac offers 38 accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary. This business-friendly hotel also offers a rooftop terrace, a library, and multilingual staff.

Walter au Lac is a smoke-free property.

A complimentary full breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

English, Filipino, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (CHF 28 per night); discounts available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • On the bay
  • On the boardwalk/promenade
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property will place a credit card authorization for the amount of the first night for any bookings where payment for the stay will be made on site instead of at the time of booking.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 50.0 per night
Cribs (infant beds) are available for CHF 20.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: CHF 28 per night (984 ft away)
  • Crib (infant bed) fee: CHF 20.0 per day
  • Rollaway bed fee: CHF 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Walter au
Walter au Lac
Walter au Lac Hotel
Walter au Lac Hotel Lugano
Walter au Lac Lugano
Walter au Lac Hotel
Walter au Lac Lugano
Walter au Lac Hotel Lugano

Walter au Lac Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 340 out of 607 reviews
Rating 8 - Good. 203 out of 607 reviews
Rating 6 - Okay. 45 out of 607 reviews
Rating 4 - Poor. 11 out of 607 reviews
Rating 2 - Terrible. 8 out of 607 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

LORENZO

Business traveler
Liked: Amenities
Great view and clean
Stayed 1 night in Apr 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful view from Balcony.

Room was large and airy, view from small balcony was beautiful over the lake, worth the extra for a room with a view. We used the free Ticino card the hotel give, to take the funicular up to Mount Bré. Breakfast was pleasant although coffee was not very nice. Not sure why there were peas & carrots on offer at breakfast never seen this before is it a Swiss thing?? Bar underneath the hotel was good. Unfortunately we had rain so didn’t go to the sundeck.
Stayed 1 night in Apr 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quirkiness of this old building is fantastic and although it was a very small room it served its purpose. The only reason for just four stars is the AC will not go lower than 22 Celsius which is not suitable for sleeping. Luckily you can open a window but then you have noise and smoking scent from outside. My room had neighboring balconies very close to the window (which could not be locked in a non-entry position).
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Stayed 2 nights in Mar 2025

10/10 Excellent

jennifer, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Joe

Stayed 1 night in Sep 2024

10/10 Excellent

Nader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old world elegance

This hotel was a one night stay for us between Switzerland and Lake Como after a day on the panoramic train. What a treat!!
Stayed 1 night in Sep 2024

10/10 Excellent

Mahir

Disliked: Property conditions & facilities
Good hotel on the lake
Stayed 1 night in Dec 2024

10/10 Excellent

Patrica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect location for our family. The boat that the transport around the lake was in front of hotel. Winter market and restaurants close by and varied. The hotel itself and our room was well designed for our family vacation. The hotel breakfast was great. I suggest that you stay at this hotel on your holiday. Thank you Walter au Lac
Stayed 2 nights in Dec 2024

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of water out our deck! Wish we could’ve stayed longer! We loved Lugano and this hotel-very walkable to restaurants.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff, excellent location with easy access to shopping, restaurants, and transit.
Stayed 2 nights in Dec 2024

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

USMAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The front Desk is very very helpful !

Stayed 4 nights in Nov 2024

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple hotel but the only thing I didn’t like was no valet parking and the lots were not nearby
Stayed 1 night in Nov 2024

10/10 Excellent

J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, think of getting taxi from train station when you arrive
Stayed 1 night in Oct 2024

10/10 Excellent

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, great walkable location, wonderful views. Grab this if u can!
Stayed 1 night in Oct 2024

4/10 Poor

Mark

Not so Premium

Premium room with Balcony. Great location and views, but that’s about all. Nice enough B&B (not really a hotel). £250 per night would be £80 if not for view. 2 sleepless nights due to basic bedding…. slatted bed frame with a 10cm mattress which was harder than the floor. Style but no substance sadly. Other than a coffee machine in room, I could see no Premium additions?
Stayed 2 nights in Oct 2024

8/10 Good

Genevieve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, not far from train station and within main Lugano attractions. Historic hotel, size of rooms convenient and high ceilings, great views of Lake Lugano. Generally clean room apart from cobweb/dust on ceiling light - not entirely soundproofed: can hear bathrooms from rooms next door and sounds from kitchen via air vents in bathroom. Good breakfast selection - no restaurant onsite but within area offering many options for meals. Helpful and friendly staff.
Stayed 2 nights in Oct 2024

2/10 Terrible

Daehong

Disliked: Cleanliness, amenities, property conditions & facilities
Condition of this hotel is terrible. Don’t stay there.
Stayed 2 nights in Oct 2024

10/10 Excellent

Mingqi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got lake view room and the view is beautiful. lots of restaurants nearby. Boat dock is just cross the street. Shopping area and cable list to train station is also very close. Room is clean and in good size.
Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great location with even greater views from the room. Very friendly staff, room is clean and comfortable.
Stayed 1 night in Oct 2024

10/10 Excellent

Dominique

Stayed 1 night in Oct 2024

10/10 Excellent

Diane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to everything.
Stayed 2 nights in Oct 2024