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Walter au Lac

3.0 star property

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Free daily full breakfast
Reception
Interior
Premium bedding, down comforters, minibar, in-room safe
Junior Suite, 2 Bedrooms, Connecting Rooms, Lake View | Premium bedding, down comforters, minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Laundry
  • Free WiFi
$281
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
Piazza Rezzonico 7, Lugano, TI, 6900
  • LAC Lugano Arte e Cultura
    ‪5 min walk‬
  • Palazzo dei Congressi
    ‪8 min walk‬
  • Funicolare Monte Brè - Cassarate Station
    ‪2 min drive‬
  • Lugano (LUG-Agno)
    ‪6 min drive‬

Room options

View all photos for Premium Room, Lake View

Premium bedding, down comforters, minibar, in-room safe

Premium Room, Lake View

9.4 out of 10
Exceptional
(9 reviews)
  • 269 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Basic Double Room, Lake View

Basic Double Room, Lake View | Premium bedding, down comforters, minibar, in-room safe

Basic Double Room, Lake View

8.6 out of 10
Excellent
(14 reviews)
  • 161 sq ft
  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms, Connecting Rooms, Lake View

Junior Suite, 2 Bedrooms, Connecting Rooms, Lake View | Premium bedding, down comforters, minibar, in-room safe

Junior Suite, 2 Bedrooms, Connecting Rooms, Lake View

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • 2 bedrooms
  • Lake view
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Room, Balcony, Lake View

Premium bedding, down comforters, minibar, in-room safe

Premium Room, Balcony, Lake View

9.2 out of 10
Wonderful
(5 reviews)
  • 269 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Basic Single Room, Lake View

Premium bedding, down comforters, minibar, in-room safe

Basic Single Room, Lake View

7.8 out of 10
Good
(7 reviews)
  • 150 sq ft
  • Lake view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Single Room, Balcony, Lake View

Premium bedding, down comforters, minibar, in-room safe

Single Room, Balcony, Lake View

9.6 out of 10
Exceptional
(5 reviews)
  • 150 sq ft
  • Lake view
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Executive Double Room, Balcony

Executive Double Room, Balcony | Premium bedding, down comforters, minibar, in-room safe

Executive Double Room, Balcony

9.6 out of 10
Exceptional
(7 reviews)
  • 194 sq ft
  • Lake view
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Apartment, 2 Bedrooms, Balcony

Apartment, 2 Bedrooms, Balcony | Premium bedding, down comforters, minibar, in-room safe

Apartment, 2 Bedrooms, Balcony

  • 323 sq ft
  • 2 bedrooms
  • Lake view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Family Triple Room, 2 Bedrooms, Connecting Rooms, Lake View

Premium bedding, down comforters, minibar, in-room safe

Family Triple Room, 2 Bedrooms, Connecting Rooms, Lake View

8.0 out of 10
Very good
(3 reviews)
  • 377 sq ft
  • 2 bedrooms
  • Lake view
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Bed

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About this property

Walter au Lac

3-star hotel in Lugano City-Centre
This smoke-free hotel features a rooftop terrace, dry cleaning, and laundry facilities. Free full breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk, a library, and express check-out are onsite.
Walter au Lac offers 38 accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary. This business-friendly hotel also offers a rooftop terrace, a library, and multilingual staff.

Walter au Lac is a smoke-free property.

A complimentary full breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (CHF 28 per night); discounts available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • On the bay
  • On the boardwalk/promenade
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property will place a credit card authorization for the amount of the first night for any bookings where payment for the stay will be made on site instead of at the time of booking.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 50.0 per night
Cribs (infant beds) are available for CHF 20.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: CHF 28 per night (984 ft away)
  • Crib (infant bed) fee: CHF 20.0 per day
  • Rollaway bed fee: CHF 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Walter au
Walter au Lac
Walter au Lac Hotel
Walter au Lac Hotel Lugano
Walter au Lac Lugano
Walter au Lac Hotel
Walter au Lac Lugano
Walter au Lac Hotel Lugano

Walter au Lac Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 378 out of 664 reviews
Rating 8 - Good. 218 out of 664 reviews
Rating 6 - Okay. 49 out of 664 reviews
Rating 4 - Poor. 11 out of 664 reviews
Rating 2 - Terrible. 8 out of 664 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ivy, RHE

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location and good service.
Stayed 2 nights in May 2025

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked the suite for our family of 5 and it was incredible. The terrace was huge with amazing views. The room was spacious and clean. Amazing experience.
Stayed 1 night in May 2025

8/10 Good

Shahid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

TERRY, gahanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the waterfront location and staff was wonderful.
Stayed 3 nights in May 2025

10/10 Excellent

majid, Madison

Liked: Amenities
Nice location. Bus stop 20 feet away takes you to train station. Breakfast average. View great. Location great
Stayed 1 night in May 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely location on the lake

We enjoyed our stay at this hotel. The room was an ok size and the balcony overlooking the lake was amazing. The breakfast was lovely, also overlooking the lake. We utilised the rooftop terrace for sunset drinks. The only thing we didn’t like was the shower. It is dangerously narrow and very slippery.
Stayed 2 nights in May 2025

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice lake front view and quiet room even on the main st. Tons of restaurant/cafe easy walk.
Stayed 1 night in May 2025

6/10 Okay

Ralph

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Great view, but pretty basic otherwise. A bit overpriced.
Stayed 2 nights in May 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time stay in refurbished room so accommodation was excellent. Parking was safe though a short walk away. Location of the hotel on the lake is perfect.
Stayed 1 night in May 2025

10/10 Excellent

sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Craig, Tucson

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The balcony view of the lake and promenade was outstanding! The hotel is easily accessible from the Lugano train station - a short 3 minute walk from the Funicular that goes down from the Lugano train station. (Wish we had known that when we arrived 😉) Ask the hotel for the Ticino pass and it allows you to use the Funicular and buses for free. The room was spacious and clean and the breakfast was very nice! We enjoyed our stay in Lugano!
Stayed 1 night in Apr 2025

10/10 Excellent

Kenneth J

Liked: Cleanliness, property conditions & facilities, room comfort

The PERFECT hotel in Lugano!!

The Walter Hotel is the Perfect Hotel!! You cannot beat the location ! Just a few minutes from the furnucular, taxi stop and cross walk in front of the hotel entrance. Outstanding Spaghetti Store restaurant next door. I got lucky when I found this hotel!!
The Hotel
Welcome to Lugano
Perfect location
From my room window
Stayed 1 night in Apr 2025

10/10 Excellent

LORENZO

Business traveler
Liked: Amenities
Great view and clean
Stayed 1 night in Apr 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful view from Balcony.

Room was large and airy, view from small balcony was beautiful over the lake, worth the extra for a room with a view. We used the free Ticino card the hotel give, to take the funicular up to Mount Bré. Breakfast was pleasant although coffee was not very nice. Not sure why there were peas & carrots on offer at breakfast never seen this before is it a Swiss thing?? Bar underneath the hotel was good. Unfortunately we had rain so didn’t go to the sundeck.
Stayed 1 night in Apr 2025

10/10 Excellent

JOSEPH

Stayed 1 night in Apr 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quirkiness of this old building is fantastic and although it was a very small room it served its purpose. The only reason for just four stars is the AC will not go lower than 22 Celsius which is not suitable for sleeping. Luckily you can open a window but then you have noise and smoking scent from outside. My room had neighboring balconies very close to the window (which could not be locked in a non-entry position).
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Stayed 2 nights in Mar 2025

10/10 Excellent

jennifer, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Joe

Stayed 1 night in Sep 2024

10/10 Excellent

Nader

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old world elegance

This hotel was a one night stay for us between Switzerland and Lake Como after a day on the panoramic train. What a treat!!
Stayed 1 night in Sep 2024

10/10 Excellent

Mahir

Disliked: Property conditions & facilities
Good hotel on the lake
Stayed 1 night in Dec 2024

10/10 Excellent

Patrica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect location for our family. The boat that the transport around the lake was in front of hotel. Winter market and restaurants close by and varied. The hotel itself and our room was well designed for our family vacation. The hotel breakfast was great. I suggest that you stay at this hotel on your holiday. Thank you Walter au Lac
Stayed 2 nights in Dec 2024

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of water out our deck! Wish we could’ve stayed longer! We loved Lugano and this hotel-very walkable to restaurants.