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Hotel Monopol

4.0 star property

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Photo gallery for Hotel Monopol

Exterior
Reception
Front of property - evening/night
Deluxe Design Zimmer | View from room
Deluxe Design Zimmer | Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Pet friendly
  • Parking available

Explore the area

Map
Pilatusstrasse 1, Lucerne, LU, 6003
  • Mt. Rigi
    ‪2 min walk‬
  • The Swiss Path
    ‪2 min walk‬
  • KKL Lucerne
    ‪3 min walk‬
  • Emmen Air Base (EML)
    ‪15 min drive‬

Room options

View all photos for Deluxe Design Zimmer

Deluxe Design Zimmer | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Design Zimmer

  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Triple Room

Standard Triple Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Triple Room

  • 377 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Junior Room

Junior Room | Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Room

  • 452 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Single Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Single Room

  • 194 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Quadruple Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Quadruple Room

  • 388 sq ft
  • Sleeps 4
  • 1 Twin Bed, 1 Twin Sofa Bed and 1 Double Bed

View all photos for Standard Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Double Room

  • 280 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About this property

Hotel Monopol

4-star Lucerne hotel steps from Chapel Bridge
This smoke-free hotel features a restaurant, a nightclub, and 4 bars/lounges. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite. Change of towels is available on request.
Hotel Monopol offers 79 air-conditioned accommodations with minibars and espresso makers. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Lucerne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 4 bars/lounges. This 4-star property offers access to a 24-hour business center and 2 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 689 square feet (64 square meters) include conference space. This business-friendly hotel also offers a nightclub, a terrace, and multilingual staff. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hotel Monopol is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Hotel Monopol has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (CHF 35 per night); reservations required
  • Street parking available
  • Onsite parking available only on request
  • Uncovered self parking on site (CHF 35 per night)
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 11:00 AM for a fee: CHF 25 to 30 for adults and CHF 15 to 30 for children
  • 4 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Nightclub

Family friendly

  • Children's games
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 24-hour business center
  • 689 square feet of conference space
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1899
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Early check-in subject to availability
Early check-in fee: CHF 100
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CHF 100

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 20.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 44 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 80.0 per day
Cribs (infant beds) are available for CHF 30.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately CHF 25 to 30 for adults, and CHF 15 to 30 for children
  • Uncovered self parking fee: CHF 35.00 per night
  • Nearby parking fee: CHF 35 per night (1148 ft away)
  • Pet fee: CHF 20.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: CHF 100 (subject to availability)
  • Late check-out fee: CHF 100 (subject to availability)
  • Crib (infant bed) fee: CHF 30.0 per night
  • Rollaway bed fee: CHF 80.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts major credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Lucerne Mobility Ticket Guest Card is available at this property and includes use of public transportation (buses and trains; excludes boats) in the town of Lucerne during stay.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Monopol
Hotel Monopol Lucerne
Hotel Monopol Hotel
Monopol Hotel
Monopol Lucerne
Monopol Swiss q Lucerne
Hotel Monopol Lucerne
Hotel Monopol Hotel Lucerne

Hotel Monopol Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 257 out of 576 reviews
Rating 8 - Good. 188 out of 576 reviews
Rating 6 - Okay. 80 out of 576 reviews
Rating 4 - Poor. 31 out of 576 reviews
Rating 2 - Terrible. 20 out of 576 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Lori

Traveled with group
Liked: Amenities
Our fifth floor room needed a total update. Carpet especially. Bed sheets were very uncomfortable. I asked for an extra duvet to sleep on.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Stayed 2 nights in Nov 2024

6/10 Okay

Dale S

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The carpet was very dirty they showed me another room but it smell really bad but it is centrally located across the street from the train station.
Stayed 2 nights in Nov 2024

6/10 Okay

Harriet

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Ok
Great check in Clean bathroom Bedroom was dusty, thick dust on carpet edges Asked for extra pillow (in person at reception) it never came Ok stay but would choose differently next time Like I said nice reception though!
Stayed 1 night in Nov 2024

10/10 Excellent

Jerry, Fremont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location. Wifi login not friendly.
Stayed 2 nights in Oct 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room. Facing the main street and train station, but somehow quiet. Good breakfast, friendly and helpful staff. Close to everything the tourist needs.
Stayed 2 nights in Oct 2024

8/10 Good

Jodie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Internet was not working.
Stayed 1 night in Nov 2024

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, staff & service
This hotel has a major noise problem. Pulsating sound from a club in the building complex audible on the fourth floor until long after midnight. It's not their fault but that's not the customer's concern. Other issues: the wifi went down six times and failed to reconnect. Plus, check in time 4 pm and check out time 11 am? Come on, this isn't 2020.
Stayed 1 night in Oct 2024

10/10 Excellent

Almira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 5 star hotel
The hotels location is great, you can access everything within walking distance. Pleasant and helpful staff. The hotel is clean.
Stayed 2 nights in Oct 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Accommodating staff with our 1yr old
Stayed 2 nights in Oct 2024

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Overpriced and tired
Badly trained staff and very tired amenities given the price: the room was so noisy from a neighbouring club, we hardly slept. Very good location though.
Stayed 1 night in Oct 2024

6/10 Okay

Katherine

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

2/10 Terrible

Xinyu

Stayed 1 night in Sep 2024

10/10 Excellent

Patrick

Stayed 1 night in Sep 2024

8/10 Good

thomas, naples

Traveled with partner
Liked: Cleanliness, staff & service
Great location but the rooms are dated .
Stayed 4 nights in Sep 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not only gorgeous and classic but the staff was incredible. They were so helpful with maps and walking directions. The big bonus was it was across from the train and buses so I didn't have to use a taxi. I like to walk and this was perfect. Room had an awesome view of the city.
Stayed 1 night in Aug 2024

10/10 Excellent

david

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very nice suite on the top floor, with windows on the backside of the hotel, very quiet. Extremely convenient when you have a lot of luggage, and come by train - just cross the street from the station. Room had a small issue, a sharp corner on the bench which ripped a hole in my pants. Management immediately fixed it, and offered payment for the pants. Very impressive response.
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was very tiny and not clean at all. Spiders on curtains. We were there on Saturday night and at night time security guard was asking us every time are you going to hotel? Whats room number . Apparently there was rooftop bar and crowd was wild. Only saviour was it next to luzern station
Stayed 2 nights in Aug 2024

6/10 Okay

Srinivasan

The access to train station is super convenient. Building is old and can use some renovation.
Stayed 2 nights in Aug 2024

10/10 Excellent

srikanth

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pre checkin process was so great it save lot of time. Was also able to accommodate early checkin for international traveler. Offcourse only if room are ready
Stayed 2 nights in Aug 2024

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It's a great hotel except for one flaw
The staff were super friendly, the breakfast was great and the beds were clean and comfortable and the hotel is literally next to the trainstation. But the biggest and only flaw is that the carpet on the floor and the furniture on the room were very wornout and old. It felt like playing the floor is lava when you got from your bed to the bathroom. And it made the rest of the hotel feel dirty and cheap
Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and accessible
Hotel is centrally located. Easy access or the train station, different dining options and shopping. This hotel is very clean and staff were nice.
Stayed 1 night in Aug 2024

10/10 Excellent

Pavan

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Families travelling with kids, look no further beyond this hotel. Location is top notch and super easy access to train, boat and bus. Lots of food options nearby ( starbucks downstairs at the lobby). Clean and very spacious family rooms. We were on the sixth floor and there is a bar/small snack area on the 7th which tends to create an oily smell sometimes esp during the night time (only con i can think of). I will gladly stay here again if need be. Simply fantastic!
Stayed 2 nights in Aug 2024