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Grand Hotel National

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Grand Hotel National

Front of property
Restaurant
Front of property
Suite, Lake View (Ritz) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Boating

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Parking available
  • Breakfast available

Explore the area

Map
Haldenstrasse 4, Lucerne, LU, 6006
  • Grand Casino Lucerne
    ‪2 min walk‬
  • Lake Side Promenade
    ‪4 min walk‬
  • Hertensteinstrasse
    ‪4 min walk‬
  • Emmen Air Base (EML)
    ‪13 min drive‬

Room options

View all photos for Suite, Lake View (Ritz)

Suite, Lake View (Ritz) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite, Lake View (Ritz)

  • Lake view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, City View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Room, City View

7.4 out of 10
Good
(8 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, Lake View (Empire)

Junior Suite, Lake View (Empire) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite, Lake View (Empire)

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, Lake View

Superior Room, Lake View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, Lake View

10.0 out of 10
Exceptional
(4 reviews)
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, Lake View

10.0 out of 10
Exceptional
(3 reviews)
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, City View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, City View

8.0 out of 10
Very good
(2 reviews)
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Room, Lake View

9.6 out of 10
Exceptional
(4 reviews)
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Grand Hotel National

5-star Lucerne hotel with coffee shop/cafe
4 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a sauna, and a 24-hour business center are onsite.
Grand Hotel National offers 41 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Lucerne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Harbour of Serenity. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
In addition to a full-service spa, Grand Hotel National features an indoor pool and a sauna. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a 24-hour business center and meeting rooms. This luxury hotel also offers spa services, a terrace, and multilingual staff. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Parking is available onsite for a surcharge.

Grand Hotel National is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11:00 AM.
Grand Hotel National has 4 restaurants on site.
24-hour room service is available.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Self parking on site (CHF 35 per day; includes in/out privileges)
  • Valet parking on site (CHF 35 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CHF 39 per person
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • On a lake
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1870
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 30 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 100.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 39 per person
  • Airport shuttle fee: CHF 360 per vehicle (one way)
  • Self parking fee: CHF 35 per day (in/out privileges)
  • Valet parking fee: CHF 35 per night
  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Grand Hotel National
Grand Hotel National Lucerne
Grand National Hotel
Grand National Lucerne
Hotel Grand National
Hotel National
Grand Hotel Lucerne
Grand Hotel National Hotel
Grand Hotel National Lucerne
Grand Hotel National Hotel Lucerne

Grand Hotel National Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 574 out of 780 reviews" "
Rating 8 - Good. 132 out of 780 reviews" "
Rating 6 - Okay. 51 out of 780 reviews" "
Rating 4 - Poor. 15 out of 780 reviews" "
Rating 2 - Terrible. 8 out of 780 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Pantelis

Stayed 1 night in Sep 2024

10/10 Excellent

Amanjot

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My parents thoroughly enjoyed their stay and still talk about the breakfast they would have at the hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, beautiful room, with very comfortable beds. Rooms and bathroom very clean. Loved our stay here. My only issue was breakfast, the service was terrible, the staff were faffing about trying to look busy rather than service customers, it took 25 mins from ordering for the cooked option to arrive and the place was a ¼ full at best. I would recommend you get breakfast elsewhere.
Stayed 2 nights in Sep 2024

8/10 Good

judith

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel lovely and updated but they placed us in a room which was tiny and should have only been booked for a single. Could not switch because of full iccupancy
Stayed 2 nights in Sep 2024

10/10 Excellent

brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2024

10/10 Excellent

Michael, Santa Fe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the friendly and helpful staff, they made us feel special.
Stayed 3 nights in Sep 2024

10/10 Excellent

Demian, South Orange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

John

Stayed 7 nights in Aug 2024

8/10 Good

William

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff were very helpful, particularly Ghirlaine and Phillip. Wheelchair access was a bit difficult because of the age of the property. One of the “Grandes dames” hotels of the world.
Stayed 2 nights in Sep 2024

10/10 Excellent

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Andrew, North Bergen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay ! Luxury hotel at the best location in town!
Stayed 6 nights in Aug 2024

10/10 Excellent

Reza

Stayed 5 nights in Aug 2024

10/10 Excellent

Dwight

Stayed 2 nights in Jul 2024

8/10 Good

Steven, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveler

Over priced for an outdated lobby and uncomfortabl
No one helped me with my suitcases up and down the stairs, which consisted of 10 steps in and out of the lobby. Upon entering the lobby, I was shocked by the appearance. I felt as if I was walking into a three star hotel it was dark and dated, and the reception desk looked like the reception desk of a three star hotel, very uninviting and not welcoming at all. All the pros of my stay were the customer service from the front desk staff when I checked in. and the size of my room which was a junior suite with a balcony was a nice. The AC did not work well and the bed was very very hard with no sheet or blanket. Just a heavy comforter I had a terrible night sleep but the room was a very hot with not proper bedding. I also went to enjoy the sauna and came out with no availability of water, so that was quite frustrating to be hot and thirsty, and have no water provided at all in the sauna area. I felt that for the price I paid it was very much an overpriced room.
Stayed 1 night in Jul 2024

10/10 Excellent

Angela Renee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location
Stayed 2 nights in Jun 2024

10/10 Excellent

Nathaniel, Spring

Liked: Cleanliness, property conditions & facilities
Nice property
Stayed 1 night in Jun 2024

10/10 Excellent

Vaishali

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location across from the lake with easy access to transport/walkable to train station and area attractions; multiple restaurants onsite with plenty of vegetarian options.
Stayed 4 nights in Jun 2024

10/10 Excellent

alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, beautiful views, highly maintained classic hotel. Room has artistic charm and fine decor. Very impressive building. Close to city center and boats.
Stayed 3 nights in Jun 2024

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent position is Switzerland's best resort.
Amazing Hotel with great facilities and wonderful staff. Service absolutely spot-on and everything worked well. Excellent position is Switzerland's best resort.
Oh what a tangle. One would have hoped that a 5* hotel would have sorted out the electrics and have plenty of Euro / Swiss and USB outlets in every room.
Stayed 10 nights in Jun 2024