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Altstadt Hotel Magic Luzern

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Altstadt Hotel Magic Luzern

Minibar, in-room safe, individually decorated, individually furnished
City view from property
Jetted tub
Symphony Room | Minibar, in-room safe, individually decorated, individually furnished
Lionheart Suite | Living area | 26-inch TV with cable channels

Reviews

7.8 out of 10

Good

Popular amenities

  • Breakfast available
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • Free WiFi
    Free WiFi

Explore the area

Map
Brandgässli 1, Lucerne, LU, CH-6004
  • Lucerne Town Hall
    1 min walk
  • Chapel Bridge
    2 min walk
  • Jesuit Church
    3 min walk
  • Emmen Air Base (EML)
    15 min drive

Room options

View all photos for Swiss Chalet

Minibar, in-room safe, individually decorated, individually furnished

Swiss Chalet

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Honeymoon Suite

Minibar, in-room safe, individually decorated, individually furnished

Honeymoon Suite

  • 1066 sq ft
  • Sleeps 6
  • 3 King Beds

View all photos for Mystic Room

Minibar, in-room safe, individually decorated, individually furnished

Mystic Room

  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Pirate Room

Minibar, in-room safe, individually decorated, individually furnished

Pirate Room

  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Lotus Room

Minibar, in-room safe, individually decorated, individually furnished

Lotus Room

  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Angel Room

Hair dryer, towels

Angel Room

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Aladin Room

Minibar, in-room safe, individually decorated, individually furnished

Aladin Room

  • 388 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Symphony Room

Minibar, in-room safe, individually decorated, individually furnished

Symphony Room

  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Egypt Room

Minibar, in-room safe, individually decorated, individually furnished

Egypt Room

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Barock Suite

Barock Suite | Minibar, in-room safe, individually decorated, individually furnished

Barock Suite

  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Suite

King Suite | Room amenity

King Suite

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Lionheart Suite

Minibar, in-room safe, individually decorated, individually furnished

Lionheart Suite

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Farmer Room

Minibar, in-room safe, individually decorated, individually furnished

Farmer Room

  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

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Property amenity

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Pet friendly
Free WiFi
Breakfast available
Bar
4.1 out of 5, Very Good, (529)
The price is $148
per night
$164 total
includes taxes & fees
Dec 8 - Dec 9
Hotel Luzernerhof

About this property

Altstadt Hotel Magic Luzern

3-star hotel in Old Town Lucerne
Valet parking, concierge services, and dry cleaning are available at this smoke-free hotel. WiFi in public areas is free. Additionally, laundry facilities, tour/ticket assistance, and a front-desk safe are onsite.
Altstadt Hotel Magic Luzern offers 13 accommodations with minibars and espresso makers. These individually decorated and furnished accommodations have separate sitting areas. Cable television is provided.

This Lucerne hotel provides complimentary wireless Internet access. Additionally, rooms include safes and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Altstadt Hotel Magic Luzern features multilingual staff, tour/ticket assistance, and concierge services. Public areas are equipped with complimentary wireless Internet access. This Lucerne hotel also offers laundry facilities, dry cleaning/laundry services, and shopping on site. Parking is available onsite for a surcharge.

Altstadt Hotel Magic Luzern is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (CHF 32 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: CHF 19 per person

Things to do

  • Shopping

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance

More

  • 1 building
  • 4 floors
  • Built in 1500
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 26-inch TV with cable channels

Food and drink

  • Espresso maker
  • Minibar

More

  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CHF 50.00

Special check-in instructions

The front desk is open daily from 6:30 AM - 11:00 PM
The check-in location differs from the property location; go to: [Altstadt Hotel Krone Luzern, Weinmarkt 12, Lucerne]
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [Hotel des Balances, Weinmarkt, Lucerne]
The property is located in a pedestrian area; however, guests are allowed to park in front of the hotel during check-in and check-out.
Check-in and breakfast for this property are based at a different location, Hotel Krone, Weinmarkt 12, Lucerne 6004, 130 meters from Altstadt Hotel Magic Luzern. Check-in 11 PM-6:30 AM takes place at the Hotel les Balances across the street.

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.00 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.50 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 19.00 per person
  • Valet parking fee: CHF 32 per day
  • Late check-out fee: CHF 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Magic Hotel
Magic Hotel Lucerne
Magic Lucerne
Altstadt Hotel Magic Lucerne
Altstadt Hotel Magic
Altstadt Magic Lucerne
Altstadt Magic
Altstadt Hotel Magic Luzern Lucerne
Altstadt Hotel Magic Luzern
Altstadt Magic Luzern Lucerne
Altstadt Magic Luzern
Altstadt Magic Luzern Lucerne
Altstadt Hotel Magic Luzern Hotel
Altstadt Hotel Magic Luzern Lucerne
Altstadt Hotel Magic Luzern Hotel Lucerne

Altstadt Hotel Magic Luzern Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 260 out of 846 reviews" "
Rating 8 - Good. 350 out of 846 reviews" "
Rating 6 - Okay. 142 out of 846 reviews" "
Rating 4 - Poor. 51 out of 846 reviews" "
Rating 2 - Terrible. 43 out of 846 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Pieter

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Good location. Horrible views from room.
Stayed 4 nights in Aug 2024

4/10 Poor

Elie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overall disappointed with the stay. For a foreigner like me traveling to Lucerne for the first time, I didn’t realize that this hotel was difficult to get to. It is located in the walking district so driving your car there was weird as you had to navigate through hundreds of people and tight corners. We also had to park at a different hotel to be able to valet the car, as the hotel itself did not have a front desk. If you don’t have a car you won’t run into these problems. After that, we go up to our room which was pretty dusty and dirty, more than what I would expect. This hotel was also built in the 1500s so there was no air conditioning. This was a bit of a pain for us as it was really hot out. We opened the windows at night for a breeze which helped. The next thing was the noise. Even though we were on the top floor, it was very noisy even after restaurants and shops closed. The church bell would ring loudly every 2 hours throughout the night, and the street cleaning cars started around 4am. Overall it was tough getting any sleep. The staff was very friendly. Everything else was very poor. We are not likely to return, at least not in the summer and without a car.
Stayed 2 nights in Aug 2024

4/10 Poor

Jocelyn

Traveled with partner
Disliked: Staff & service, property conditions & facilities
We stayed in this hotel only for 1 night and this is the worse experienced ever had. We came early and we waited until 3pm before they let us check in into our assign room even though the room is clean. Staff has no customer service specially the front desk one. He kinda rude because he was talking to the customer without proper interaction and not friendly. The room is big but no aircon, only one electric fan that was working and was so hot at night. There is no 24hrs front desk or service desk and no one to ask for something we need. The lift is too narrow and can’t accommodate 2 people with the luggages. I would not happy staying in this hotel & i don’t think this is recommendable to my other frienda who wants to visit Luzern. But anyhow, the location and the place is good, accessible to shopping center and restaurants but little bit far to walk to the train station.
Stayed 1 night in Aug 2024

8/10 Good

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. Great location.
Hard to find…. Read all your check in information. No air conditioning.
Stayed 2 nights in Aug 2024

6/10 Okay

Mario, Carmel

Traveled with family
Liked: Cleanliness, staff & service
My first review was rejected. I don't feel like writing another. 🙄
Stayed 1 night in Jul 2024

2/10 Terrible

Iciar

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very difficult to find . The check in process is very difficult as it is in another location at a different hotel. This hotel entrance is hidden in a tunnel. There is no ac and the windows open up to a very busy plaza with a restaurant below . There is also a clock that rings its bells upon the hour . The room decor was like a brothol including a mirror on the ceiling . Our room wasn’t ready at 3; PM checking , they were mopping when we tried to enter . In the morning the glass recycling truck made a tremendous noise around 7:00 am .
Stayed 1 night in Jul 2024

6/10 Okay

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice stay. Hot tub in the room was nice, odd decor (statues of David and Beethoven?) No air conditioning or fan so very hot to sleep. Otherwise clean and great location right near the covered bridge.
Stayed 1 night in Jul 2024

8/10 Good

Brian

Traveled with partner
Liked: Staff & service, amenities
Property is in a perfect location right by the chapel bridge. Large room but could use some freshening up.
Stayed 2 nights in Jul 2024

6/10 Okay

Robert

Liked: Cleanliness
Disliked: Room comfort
Never again
The Good: Generally clean for old property, beds comfortable The Bad: surprise charges (additional taxes/fees) at check in, had to check in at a different location from the hotel, very hot with only 2 small fans, mimimal outlets, room over very busy restaurant and staff took breaks and clean up below window resulting in lots of noise early morning/late nights, employee cigarette smoke rose into our window. Would not stay here again.
Stayed 1 night in Jul 2024

6/10 Okay

Philip

Traveled with partner
Liked: Staff & service
Convenient location in Lucerne Altstadt. 10 mins walk from Lucerne HB station. Friendly staff (reception is in the partner Hotel Krone close by). Very small lift to bedroom floors. Reasonable sized bedroom - Farmer themed, with multiple cockerell figures on the walls - a bit starnge! Farmewr room is located at the back of the property overlooking roofs and an alleyway - no vista! The wardrobe had a digital security safe for storing valuables. Bathroom was clean. Shower (over the bath) was okay, but no dedicated shower (cubicle). No air conditioning - expected in all decent hotels nowadays, and given it was 30C ambient temperature. Flies flying around room and some dead on the floor. Had to keep window open for some ventilation but with curtain across to prevent heat build up in the room. Breakfast was at the nearby pertner Hotel Krone - resonable choice and decent quality. Out of choice, I would not stay at the Hotel Magic again, but would consider staying at the partner Hotel Krone (having previously stayed there).
Stayed 2 nights in Jul 2024

4/10 Poor

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not choose on a return visit.
Very tight quarters. Only a place to sleep. Positives: was clean, comfortable bed. Negatives: Thought we paid all costs but were charged additional tax at check-in. Very hot with only 2 small fans. Had to open window which was above a busy restaurant with late night/early morning noise and smoking staff directly below smell rose into our room. Bathtub a fall hazard. Would not stay here again.
Stayed 3 nights in Jul 2024

6/10 Okay

Lukas

Traveled with partner
Disliked: Amenities, property conditions & facilities
Great location, but was a very confusing check in process as was hard to find where to check in. No AC, so it was hot, and at least they provided a fan to cool off the room
Stayed 1 night in Jul 2024

4/10 Poor

Omair

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Nikki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

mayur

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Inconvenient Checkin and Checkout. Have to go to another property to checkin.
Stayed 1 night in Jun 2024

8/10 Good

Julie, Oklahoma City

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location!
Stayed 2 nights in Jul 2024

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little awkward that it’s not in main hotel but still a great room in a great location! Everything was walkable and the staff was very kind!
Stayed 1 night in Jul 2024

6/10 Okay

Sonali

Traveled with partner
We booked the lotus room. It was very spacious and well kept. I was pleasantly surprised by the size of the room. The room however is located in a different building and you need to go to alstadt Krone for Checkin, checkout, breakfast etc. Given that the reception is not in the same building, it was inconvenient to walk to a different building to get any amenities if needed. There was no parking nearby and valet parking was not available due to an event the day we checked in. However the staff was helpful in giving directions to a parking garage nearby. It cost us chf 26 to park overnight. It would be nice to have some arrangement for the staff to bring in extra towels etc without needing to go back and forth. Overall we had a good experience.
Stayed 1 night in Jun 2024

10/10 Excellent

Casey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to transit. Lots to see nearby
Stayed 1 night in Jul 2024

6/10 Okay

Xifan, Walnut

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Parking is terrible.
Stayed 1 night in Jul 2024

10/10 Excellent

Paulabeth, Alpharetta

Stayed 1 night in Jul 2024

8/10 Good

Cristian

Liked: Staff & service, property conditions & facilities
Overall a good hotel
Stayed 2 nights in Jun 2024

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service
The room was a bit odd in terms of decoration and layout. But everything worked, it was quiet and clean and well located. Amazing bar downstairs adjacent to the hotel enterance. 2 electric fans were provided in the room and this is a key feature in hot weather. The room was more of a suite with a large sitting room. Great view of the square and nearby church (thankfully the bells do not sound at night).
Stayed 1 night in Jun 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful service staff and great room. Location was ideal for sightseeing the town of Luzern and environs.
Stayed 2 nights in Jun 2024

10/10 Excellent

Mary, Gambrills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Allstatd Magic was a real FIND! It is the ❤️of Lucerne under the city clock! The property was well kept, clean and the staff were extremely forehand very helpful! We were able to walk everywhere and felt safe at all times! Wherever we went, we were welcomed and English is not a problem as many at least know enough to respond. I highly recommend the Alstadt Magic for its fun atmosphere, but also because it caters to your every need!
Stayed 3 nights in Jun 2024