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The Signature Level At Grand Palladium Lady Hamilton Resort & Spa

4.5 star property

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Photo gallery for The Signature Level At Grand Palladium Lady Hamilton Resort & Spa

3 outdoor pools
Exterior
Reception
Exterior
On the beach, white sand

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Pool
  • All inclusive
  • Room service
  • Parking included

Explore the area

Map
Point Lucea, Lucea
  • Dolphin Cove Negril
    ‪5 min drive‬
  • Hanover Museum
    ‪7 min drive‬
  • Sir Alexander Bustamante Square & Around
    ‪7 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪52 min drive‬

Room options

View all photos for Signature Level Suite

Signature Level Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Signature Level Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 748 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Level Junior Suite

Signature Level Junior Suite | In-room safe, iron/ironing board, free WiFi, bed sheets

Signature Level Junior Suite

  • 568 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Signature Level Bungalow

Signature Level Bungalow | In-room safe, iron/ironing board, free WiFi, bed sheets

Signature Level Bungalow

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 889 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

The Signature Level At Grand Palladium Lady Hamilton Resort & Spa

4.5-star Lucea resort with 10 restaurants
Catch some rays at the beach or spend the day relaxing at The Signature Level At Grand Palladium Lady Hamilton Resort & Spa's full-service spa. Then enjoy a meal at one of the resort's 10 restaurants.
The Signature Level At Grand Palladium Lady Hamilton Resort & Spa offers 156 air-conditioned accommodations with espresso makers and safes. 60-inch flat-screen televisions come with cable channels.

Bathrooms include bathrobes and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool.
Guests can indulge in a pampering treatment at the resort's full-service spa. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a steam room. The spa is open daily.
The Signature Level At Grand Palladium Lady Hamilton Resort & Spa is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Signature Level At Grand Palladium Lady Hamilton Resort & Spa features 3 outdoor swimming pools and a children's pool. Dining is available at one of the resort's 10 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's 7 bars/lounges. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a 24-hour business center and meeting rooms. This Mediterranean resort also offers a rooftop terrace, concierge services, and 24-hour room service. Complimentary uncovered self parking is available on site.

The Signature Level At Grand Palladium Lady Hamilton Resort & Spa has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
The Signature Level At Grand Palladium Lady Hamilton Resort & Spa has 10 restaurants on site.
24-hour room service is available.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 10 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe

Things to do

  • 3 outdoor pools
  • Children's pool
  • Full-service spa

Family friendly

  • 3 outdoor pools
  • Children's pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • On the beach
  • Outdoor entertainment area
  • Rooftop terrace

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • Mediterranean architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 60-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 6:00 AM to 6:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The Signature Level At Grand Palladium Lady Hamilton Resort Spa

The Signature Level At Grand Palladium Lady Hamilton Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 32 out of 50 reviews
Rating 8 - Good. 10 out of 50 reviews
Rating 6 - Okay. 5 out of 50 reviews
Rating 4 - Poor. 1 out of 50 reviews
Rating 2 - Terrible. 2 out of 50 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kadian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

4/10 Poor

Afshin

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Hostile service is the defining feature of this resort, overshadowing everything else. From the moment you arrive, it’s clear the staff doesn’t want you there. You’re treated as an inconvenience rather than a guest. Requests, no matter how basic—a plate at the buffet, a water refill, or a condiment—are met with shrugs, ignored, or fulfilled begrudgingly, if at all. Watching servers stand around while your food sits neglected for 10–15 minutes is infuriating. Even asking for coffee at breakfast felt like begging for a favor. This wasn’t a one-off or isolated incident—it’s a pervasive attitude across the entire resort. The indifference and hostility span restaurants, bars, the front desk, and beyond. Staff behavior makes it clear: you’re a burden, not a priority. It’s a systemic culture of neglect that leaves guests feeling unwelcome and disrespected at every turn. The facilities are dated, and while the Signature tier offers renovated rooms, the promised perks are a joke—one tote bag and hat for three rooms, with no follow-up after complaints. Food is mediocre at best, with only two of seven restaurants barely managing to be enjoyable. Drinks, confined to a single lounge for “premium” guests, felt like another hollow gimmick. Even the views, the one positive, can’t overcome the pervasive negativity. This resort’s hostile service ruins any chance of a relaxing getaway. For the price, you’re better off anywhere else. Don’t waste your time or money here.
Stayed 6 nights in Dec 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Margie

Liked: Cleanliness
Stayed 2 nights in Dec 2024

6/10 Okay

Hugh

Traveled with family
Disliked: Property conditions & facilities
The rooms were in desperate need of maintenance, food was always limited in the buffets. The alcohol was horrible. We were Signature level so we had a lounge and pool but its away from the big pool. My father's room had a leak in the air conditioner that maintenance said they would fix, we left two days later and he had pooled water and dripping from the ceiling in his bathroom which was extremely dangerous for a 75 year old man. If he would have fallen there would have been a lawsuit.
Stayed 5 nights in Dec 2024

8/10 Good

Robyne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone on property was very kind and courteous. Room were tidy. Property was undergoing much needed maintenance.
Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with a lot of amenities. The signature level was well worth the extra money. The views alone were enough to return.
Stayed 7 nights in Dec 2024

8/10 Good

KERRY Michelle

Stayed 6 nights in Nov 2024

6/10 Okay

Errol

Stayed 2 nights in Dec 2024

6/10 Okay

Riaz, Morgntown

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Beach was beautiful. We were disappointed with the service pretty much all around. Long long waits to get into the a la carte restaurants even with reservations. We were celebrating my daughter’s 16th birthday and after several reminders to the concierge and front desk to arrange balloons etc at our dinner at the Italian, it never happened. Service was extremely slow, we would often be seated at a table but no utensils or no napkins or salt and pepper etc and it took forever when we asked for anything. Food at the buffets was not adequately replenished - they would run out of ice cream or desserts fairly early on. Would need to take several trips to the buffet hoping that the fruit or other empty items were refilled. Food ran out even at the a la carte restaurants. This included pizza at the Italian for dinner! The grounds are beautiful and room comfortable. Wish they had some poolside dining options other than chicken and rice.
Stayed 6 nights in Nov 2024

8/10 Good

KAMARI, Nutley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

8/10 Good

Emin

Liked: Cleanliness
Lack of food...
Stayed 7 nights in Nov 2024

10/10 Excellent

NICOLA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its huge but my first time experience was great.... and the food is excellent 👌 will return... only problem i had was with my bed but it was too late to change it... only hope they fix the issue for the next guess...

10/10 Excellent

KAMARI, Nutley

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Meredith Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at the Grand Palladium Lady Hamilton Resort for our anniversary, and I wanted to take a moment to express how much we enjoyed our experience. The stunning beaches, beautifully maintained grounds, and the warm kindness of your staff made our vacation truly special. As Signature Guests, we felt very welcomed and appreciated, especially with the thoughtful touches provided during our stay. Our rooms, complete with the luxurious tub and outdoor shower, were a highlight that added to the relaxing atmosphere. We loved it!
Stayed 4 nights in Nov 2024

10/10 Excellent

Amarl

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness of staff
Stayed 2 nights in Nov 2024

10/10 Excellent

keighla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. And the people are so friendly and helpful
Stayed 7 nights in Nov 2024

8/10 Good

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Nov 2024

10/10 Excellent

Kerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Huge property with quick and convenient transportation options. Could be more creative with dessert options.
Stayed 2 nights in Nov 2024