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Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel

3.5 star property

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Photo gallery for Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel

In-room safe, desk, blackout drapes, iron/ironing board
Point of interest
Point of interest
Restaurant
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Gym
  • Bar
  • Room service

Explore the area

Map
830 Phillips Lane, Louisville, KY, 40209
  • Kentucky Kingdom
    ‪6 min walk‬
  • Freedom Hall
    ‪10 min walk‬
  • Kentucky Exposition Center
    ‪11 min walk‬
  • Louisville, KY (SDF-Louisville Intl.)
    ‪2 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, blackout drapes, iron/ironing board

Suite, 1 Bedroom

  • 340 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Accessible Bathtub (Communications)

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 2 Queen Beds, Accessible Bathtub (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible Bathtub (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Conference Floor)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 King Bed (Conference Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony

Room amenity

Standard Room, 2 Queen Beds, Balcony

  • 340 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Accessible (Communications)

In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed, Accessible (Communications)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Room amenity

Standard Room, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Roll-in Shower (Communications)

In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed, Roll-in Shower (Communications)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications)

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Roll-in Shower (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Room amenity

Junior Suite, 1 King Bed with Sofa bed

  • 533 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • 326 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Room amenity

Standard Room, 1 Queen Bed, Accessible (Communications)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board

Presidential Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Communications)

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed, Accessible (Communications)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room

  • 437 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds

Room amenity

Standard Room, 2 Queen Beds

  • 340 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed

  • 416 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, blackout drapes, iron/ironing board

Standard Room

  • 257 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed (Presidential)

Junior Suite, 1 King Bed (Presidential) | In-room safe, desk, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed (Presidential)

  • 326 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | In-room safe, desk, blackout drapes, iron/ironing board

Premium Room, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

Similar properties

Exterior

Holiday Inn Louisville Airport - Fair/Expo, an IHG Hotel

Pool
Free airport shuttle
Free WiFi
Restaurant
4.0 out of 5, Very Good, (731)
The price is $106
per night
$125 total
includes taxes & fees
Feb 18 - Feb 19
Holiday Inn Louisville Airport - Fair/Expo, an IHG Hotel

About this property

Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel

3.5-star hotel in Fairgrounds
This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite.
Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel offers 588 air-conditioned accommodations with MP3 docking stations and safes. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Louisville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a 24-hour business center and 22 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 49000 square feet (4552 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a terrace, and a vending machine. A roundtrip airport shuttle is complimentary to guests (available 24 hours). Limited complimentary onsite parking is available on a first-come, first-served basis.

Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Uncovered extended parking on site (surcharge)
  • Limited onsite parking (max 2 spaces per unit)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • Free crib
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business center
  • 49,000 square feet of conference space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Phone accessibility kit
  • Portable shower seat
  • Vibrating pillow alarm
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per night (maximum USD 225 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per night (maximum USD 225 per stay)
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Expo
Crowne Plaza Expo Hotel
Crowne Plaza Expo Hotel Louisville Airport Center
Crowne Plaza Louisville Airport Expo Center
Crowne Plaza Louisville Airport Expo Center Hotel
Crowne Plaza Expo Center Hotel
Crowne Plaza Expo Center

Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 187 out of 302 reviews
Rating 8 - Good. 53 out of 302 reviews
Rating 6 - Okay. 34 out of 302 reviews
Rating 4 - Poor. 14 out of 302 reviews
Rating 2 - Terrible. 14 out of 302 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

SARAH

Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean room. Worth staying again!
Stayed 2 nights in Nov 2024

10/10 Excellent

Kami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Nov 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Gregory

Liked: Cleanliness
Disliked: Room comfort
The people were nice. But TRULY this is the worst hotel I have ever stayed at amenity and comfort wise.
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Zack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was me and my wife’s first trip and I’m glad we chose to stay here.
Stayed 2 nights in Nov 2024

6/10 Okay

Peter

Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Room comfort
Not worth over $100
There were plenty of loose hairs in the bathroom and hall vanity but it was late and they seemed understaffed. I used disinfectant wipes. There was no hand soap only a small bottle of body wash on the sink. The Keurig was very grimy on the inside so no quick cup of coffee before leaving. The bed was ok. The best part is that it was very quiet in the room so we slept all night.
Stayed 1 night in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Hey
Stayed 1 night in Oct 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hey
Stayed 1 night in Oct 2024

10/10 Excellent

Lisa

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Oct 2024

8/10 Good

Bisetsa

Stayed 1 night in Oct 2024

8/10 Good

Eddie

Liked: Cleanliness, staff & service
We did not spend much time on the property so commentary is limited. We did experience the following: soundproofing nearly non existent. We could hear normal level conversations from room next door, sound of water running so loud we thought something was on in our bath and leaking into the walls, housekeeping was great the first day but 2nd day was just a matter of someone pull up sheets-not even moving pillows and left a hand towel for floor mat in bath. Did not remove dirty towels.
Stayed 3 nights in Oct 2024

6/10 Okay

Luke

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The front desk help at check in was very slow. Took 2 people to complete most transactions. The room listings were misleading, didn't want to pay extra for a refrigerator, so assumed this room didn't have one, it did, but it was in the dresser door. Could have planned a little different knowing it has one. The bed never had a fitted sheet, or a full length flat sheet. The blanket was scratchy considering there wasn't enough sheet. Was hoping this property would be better after the remodel, but seemed more comfortable before. No ice machines worked on our floor.
Stayed 5 nights in Oct 2024

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean room!
Stayed 3 nights in Oct 2024

4/10 Poor

Amy Rebecca

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
AVOID THIS PLACE AT ALL COSTS. I wouldn’t stay here again if you PAID me. -Restaurant has very limited hours and no other food options within walking distance. -The airport shuttle is a freaking joke. -The beds didn’t have anything on them other than a top sheet. -Ice machine was broken. -Staff was extremely disrespectful. I booked this place specifically for the airport shuttle. My partner and I landed after a 15 hour day of travel, EXHUASTED. They left us waiting outside of the airport in the cold for 45 MINUTES after we had communicated VERY clearly with them when we landed, got our bags, and arrived at the pickup location. Other shuttles had come by 3 times by when they dragged their way to us. We had to speak to other shuttle drivers because we were so confused about why it was taking so long. I called a couple times during our wait, because they kept giving us different time estimates that they missed, again and again. At first they said 5-7 minutes, then after that time had elapsed, I called again to make sure they didn’t go to a different pick up location. They said 10 more minutes, I called again after 20 minutes because I was confused, and the front desk lady was SO RUDE?? Remember, we were promised a 5-7 minute wait, and at this point it’s been over half an hour. I asked her what we were supposed to do, because we had a very long day and we had been sitting outside in the cold for half hour with no real information.
Stayed 2 nights in Oct 2024

10/10 Excellent

Dilande

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel was very nice no complaint
Stayed 2 nights in May 2024

4/10 Poor

Cheryl

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Andres

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

10/10 Excellent

Ashley

Liked: Amenities
I was allowed to check in at 11am instead of 3pm. The hotel was quiet with friendly staff
Stayed 2 nights in Oct 2024

8/10 Good

Bregette

Stayed 1 night in Aug 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute stop
Last minute reservation and extremely pleased with the whole experience
Stayed 1 night in Oct 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024