See all properties

Paradisus Los Cabos - Adults Only - All Inclusive

4.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Paradisus Los Cabos - Adults Only - All Inclusive

2 outdoor pools, cabanas (surcharge), pool umbrellas
The Reserve Suite Ocean View | Premium bedding, down comforters, pillowtop beds, free minibar
Poolside bar
Junior Suite, Oceanfront | Beach/ocean view
Private beach, sun loungers, beach umbrellas, beach towels

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • On private beach
  • All inclusive
  • Pool
  • Pet friendly
  • Gym

Explore the area

Map
Carretera Transpeninsular Km 19.5, San José del Cabo, BCS, 23400
  • Desert Park Natural Reserve
    12 min walk
  • El Dorado Golf Club
    2 min drive
  • Cabo Real Golf Course
    4 min drive
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    25 min drive

Room options

View all photos for The Reserve Suite Swim-Up

The Reserve Suite Swim-Up | Premium bedding, down comforters, pillowtop beds, free minibar

The Reserve Suite Swim-Up

  • 516 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for The Reserve Suite Ocean View

The Reserve Suite Ocean View | Premium bedding, down comforters, pillowtop beds, free minibar

The Reserve Suite Ocean View

  • 435 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for The Reserve Master Suite

The Reserve Master Suite | Premium bedding, down comforters, pillowtop beds, free minibar

The Reserve Master Suite

  • 1249 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, Garden View

  • 435 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Ocean View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, Ocean View

  • 435 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Oceanfront

Junior Suite, Oceanfront | Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, Oceanfront

  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for The Reserve Master Suite Ocean Front

The Reserve Master Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, free minibar

The Reserve Master Suite Ocean Front

  • 435 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for The Reserve Master Suite Ocean Front Swim Up

The Reserve Master Suite Ocean Front Swim Up | Premium bedding, down comforters, pillowtop beds, free minibar

The Reserve Master Suite Ocean Front Swim Up

  • 1250 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for The Reserve Suite Ocean Front Swim Up

The Reserve Suite Ocean Front Swim Up | Premium bedding, down comforters, pillowtop beds, free minibar

The Reserve Suite Ocean Front Swim Up

  • 520 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for The Reserve Suite Ocean Front

The Reserve Suite Ocean Front | Premium bedding, down comforters, pillowtop beds, free minibar

The Reserve Suite Ocean Front

  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Deluxe With Sea View

Premium bedding, down comforters, pillowtop beds, free minibar

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Sofa Beds OR 2 Queen Beds

View all photos for Suite Master With Garden View

Premium bedding, down comforters, pillowtop beds, free minibar

Suite Master With Garden View

  • Sleeps 3
  • 2 Twin Sofa Beds and 1 Queen Bed

View all photos for Suite Deluxe With Side Sea View

Premium bedding, down comforters, pillowtop beds, free minibar

Suite Deluxe With Side Sea View

  • Partial sea view
  • Sleeps 3
  • 1 Queen Bed and 2 Twin Sofa Beds OR 2 Double Beds

View all photos for Suite Premium With Pool View

Premium bedding, down comforters, pillowtop beds, free minibar

Suite Premium With Pool View

  • Sleeps 2
  • 1 Queen Bed and 2 Twin Sofa Beds OR 2 Double Beds

View all photos for Suite Junior With Garden View

Premium bedding, down comforters, pillowtop beds, free minibar

Suite Junior With Garden View

  • Sleeps 3
  • 2 Double Beds OR 2 Twin Sofa Beds and 1 Queen Bed

View all photos for Suite Premium With Pool View

Premium bedding, down comforters, pillowtop beds, free minibar

Suite Premium With Pool View

  • Sleeps 2
  • 1 Queen Bed and 2 Twin Sofa Beds OR 2 Double Beds

View all photos for Suite Junior With Side Sea View

Premium bedding, down comforters, pillowtop beds, free minibar

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 3
  • 2 Double Beds OR 2 Twin Sofa Beds and 2 Double Beds

View all photos for Suite Junior With Sea View

Premium bedding, down comforters, pillowtop beds, free minibar

Suite Junior With Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds OR 2 Twin Sofa Beds and 1 Queen Bed

Similar properties

Pool

Marquis Los Cabos, An All Inclusive, Adults Only & No Timeshare Resort

Pool
Hot Tub
Breakfast included
All inclusive
4.6 out of 5, Wonderful, (1358)
The price is $1,400
per night
$1,400 total
includes taxes & fees
Dec 19 - Dec 20
Marquis Los Cabos, An All Inclusive, Adults Only & No Timeshare Resort

About this property

Paradisus Los Cabos - Adults Only - All Inclusive

4.5-star San José del Cabo property close to Desert Park Natural Reserve
Catch some rays on Paradisus Los Cabos - Adults Only - All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Paradisus Los Cabos - Adults Only - All Inclusive offers 350 accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 50-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This San José del Cabo property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

2 outdoor swimming pools are on site along with a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Paradisus Los Cabos - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Paradisus Los Cabos - Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 7 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 6 bars/lounges, a beach bar, and a poolside bar. Wireless Internet access is complimentary. This all-inclusive property also offers a fitness center, a garden, and a terrace. Complimentary self parking and valet parking are available on site.

Paradisus Los Cabos - Adults Only - All Inclusive is a smoke-free property.

SAL Steak Cave - This steakhouse serves dinner only. Reservations are required.
Cappella - This restaurant specializes in Italian cuisine and serves lunch and dinner. Reservations are required. Open daily.
Tokimeku - Overlooking the garden, this sushi bar specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Ginger Bar - This lobby lounge overlooks the garden. Open daily.
Celsius - Swim up Bar - This bar is located by the pool. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Yoga

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 6 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cappella
  • Celsius - Swim up Bar
  • Ginger Bar
  • SAL Steak Cave
  • Tokimeku

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Golf
  • Gym
  • Shopping
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (77,100 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Eco-friendly cleaning products used
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 12:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 80 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 1.99 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 80 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms

Property is also known as

Cabo Melia Real Resort
Cabo Melia Resort
Melia Cabo Real Beach Resort All Inclusive San Jose Del Cabo
Melia Cabo Real Beach San Jose Del Cabo
Meliá Cabo Real All Inclusive Beach
Meliá Cabo Real Beach
Meliá All Inclusive Beach
Paradisus Melia Cabos All Inclusive San Jose del Cabo
Paradisus Los All Inclusive
Paradisus Los Cabos
Paradisus Los

Paradisus Los Cabos - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 574 out of 1002 reviews" "
Rating 8 - Good. 231 out of 1002 reviews" "
Rating 6 - Okay. 109 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 45 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

JANET

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. We booked months in advance for a king size bed but ended up with double beds. Found a roach in the room and the evening cleaning staff gave us dirty cups in the room 3 days. Overall good property and the food was very good.
Stayed 4 nights in Aug 2024

8/10 Good

Chan Woo, Corona

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was quiet as it was not at full capacity when we were there mid August. We upgraded to reserve, but would not have been necessary as the reserve amenities were not that great. Don’t waste your money or time at Sal. Food was awful! Sashimi and rolls at tokimeku was the worst we’ve had!-bad quality sashimi cuts and they came soaked in soy sauce! The best food was at Aqua Marina with ocean view. Cielo was ok. We didn’t try Capella but seemed crowded in the evenings. Nothing else to do around the hotel. We took a 30min bus ride into downtown. We preferred over Uber or taxi for the experience. Having an assigned concierge was nice with the reserve but the general concierge were helpful too. Their beach area-Waves are strong but the enclosed area was swimmable and there were two lifeguards on site.
Stayed 3 nights in Aug 2024

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately, the time of year we went was very humid. I wish more restaurants were air-conditioned to make the dining experience more Pleasant. The staff was great. The grounds were beautiful and the food was exceptional.
Stayed 5 nights in Aug 2024

10/10 Excellent

Antonio

Stayed 4 nights in Aug 2024

8/10 Good

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Alana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for my Boyfriends birthday. We stayed in the Reserve Suite, worth the extra money. The trip was too short ! The staff and service was amazing, the resort was beautiful and clean. We had our own concierge that assisted us in our stay. The Spa was amazing . Only regret was not making out to try Sal Steakhouse but this resort was a 10/10 a very romantic feel. My boyfriend is a foodie and said this was the best resort food her ever had. This was well worth it! Servers aren’t grasping for tips you feel compelled to tip because the service is just that good! If I was not all “Mexico’d” out (I have been here 12 times lol) I would totally come to this resort again . It makes me want to try the Other Melia resorts . Thank you Paradisus for making this such a special special stay.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jose Angel

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our stay at Paradisus Los Cabos was nothing short of magical! From the moment we arrived until our reluctant departure, we were treated to an unforgettable experience of luxury and relaxation. The resort's facilities are breathtaking, perfectly blending with the natural beauty of Los Cabos. The staff, Roberto our concierge, went above and beyond to ensure our every need was met, always with a warm smile and genuine care. The security in and around the facility was outstanding, making us feel completely safe throughout our stay. The dining options were delicious. Whether lounging by the clear blue pools, enjoying the private beach, or just relaxing in our swim-up suite, there was never a dull moment. While we did notice that the daily fruit basket, which was supposed to be left in our room, was occasionally missed, and there were a couple of instances where we needed to remind the staff about room cleaning, these were really not big deal. Roberto was incredibly responsive whenever we brought anything to their attention. These small oversights did nothing to diminious our enjoyment. What truly sets Paradisus Los Cabos apart is their commitment to excellence and attention to individual guests. It's clear that they continuously strive to improve and perfect their already impressive offerings. Our stay was flawless, creating memories that will last a lifetime. If you're looking for a slice of paradise in Los Cabos, look no further. We can't wait to return!
Stayed 3 nights in Aug 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
All was perfect
Stayed 3 nights in Aug 2024

6/10 Okay

Sybille

Liked: Cleanliness, staff & service
Disliked: Amenities
Food quality and variety was very poor. Furniture upholstery in rooms and sun beds at pool need replacement.
Stayed 4 nights in Aug 2024

2/10 Terrible

Chanel

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place
Rooms weren’t clean Bugs were everywhere Dead bugs everywhere Key tags didn’t work properly Room service never came Housekeeping never came
Stayed 3 nights in Aug 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

2/10 Terrible

Jorge

Traveled with partner
Disliked: Staff & service, amenities
Do not book your stay here please do your research. By far the worse property I have ever stayed at in regards to service. Guaranteed you will get better service at at 2-3 star hotel. Plus save lots of money. Management is horrible no communication. Food is average if that. Hotel personnel is nice but still doesn’t cut it. You can find nice people anywhere else without all the problems. Entertainment was nothing special.
Stayed 9 nights in Aug 2024

10/10 Excellent

Shamiyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 4 nights in Aug 2024

10/10 Excellent

Sylvia S

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our check in experience was not horrible but not the best. The staff was not as attentive with us as with other guest. We did not let that experience affect our stay. The staff at the restaurants, bars, cleanings, etc, were lovely! The food was delicious, the drinks we strong, the hotel was clean and beautiful, the pool was clean, and best part, no kids!
Stayed 4 nights in Aug 2024

8/10 Good

George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This resort is definitely beautiful!! The pool is amazing and big enough that it never felt crowded. There is a volleyball net in the pool. The swim up bar was busy at times but they made good drinks. The drinks were never watered down. They have waiters that will come around also and get you drinks if you want. There was always loung chairs available. They have a little shack by the pool with extra towels and complimentary sunblock. The best food we had at the whole resort was the taco truck by the pool. We ate hot dogs, curly fries and they had a shrimp "taco" but it was more like a mini quesadilla which was definitely the best thing. The room- we had the garden view suite and it was actually very nice. They have tons of pillows on the bed and the bed was so comfortable. There is a little Nespresso machine with coffee and tea. The mini fridge has soda, beer and water. Also if you need any thing replenished in the room you can request it through the app. That is also where you request room service. We only tried the breakfast buffet and that was good. On my birthday it stormed so they closed everything including the pool and all but one restaurant which had a fixed limited menu and the food was not good. Very bland. Then they opened the Italian and it was just ok. We didn't get to try the Japanese or the restaurant by the pool/ water. The front desk girl Carmen was the best employee we encountered. Be aware the pool closes at 7pm and after that there isn't much to do.
Stayed 3 nights in Aug 2024

6/10 Okay

Brett

Stayed 2 nights in Aug 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 3 nights in Aug 2024

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a beautiful property but the rooms are in need of updates.
Stayed 5 nights in Jul 2024

10/10 Excellent

DANIEL RUBEN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

Eris

Traveled with partner
Disliked: Cleanliness
My husband and I recently stayed at this resort, and while there were some highlights, my overall experience was marred by several significant issues. To start, the refrigerator in my room was broken for two days, which was inconvenient and frustrating, especially in the summer heat. Management was not helpful until I noted the problem in my Expedia check-in review. Additionally, I was shocked to find that one of face towel provided smelled like vomit, and the pillowcase had a stain that looked like old blood. These cleanliness issues were unacceptable and made the stay quite uncomfortable. Moreover, the toilet room light wasn’t working, making it difficult to use at night, and the toilet cover was dirty when we arrived. These issues, combined with the unpleasant smell from the face towel and stained pillowcase, really detracted from the overall experience. On a more positive note, the Tokameku restaurant was fantastic—we enjoyed it so much that we went there twice. The food was delicious, and the service was excellent. However, the same cannot be said for the other dining options. The food at Cielo was below average, lacking flavor and creativity. Capella’s food was okay, but the service was horrible, which ruined the dining experience. Skip the room service. I could not make such low quality dishes if I tried. Overall, while there were some positives, the numerous issues we encountered, particularly with cleanliness and service, make it hard to recommend this resort.
Stayed 7 nights in Jul 2024

10/10 Excellent

JAYSON LINTAG

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this resort taking opportunity of Expedia perks and it was worth it. A big shoutout to guest services: Fernando, vianey, channel for coordinating w my wife for their seaside love package. Our go to daily was aqua marina. Alejandro, Cynthia, and Rafael who set it up. And the best ever Jaime. He was like our favorite waiter all 3 days we stayed. We specifically asked for him since he made us feel welcome and took care of us! Always positive energy from Jaime! Facilities were clean and restaurant choices were great. I must recommend this if you’re looking into an adult all inclusive
Stayed 3 nights in Aug 2024

10/10 Excellent

DeAsia Cassandra Shawnique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*** I booked the round trip shuttle and upon leaving they marked me as no show and I had literally been in the lobby at the front door. And no refund was provided. Probably will never book the shared shuttle again. The hotel is nice, not a lounge/club area on the site. You are 25mins from the downtown party area. Food was top tier all around from the restaurants to the room service. Mini bar snacks were great
Stayed 5 nights in Jun 2024

2/10 Terrible

Rashel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

6/10 Okay

Kimberly Kay

Traveled with partner
We got there on Sunday @ 330pm we were told 5 restaurants. Only 3 open and one had to have reservations. After that only 2 were open and outside dining when its 90s humidity can enjoy your meal too hot. Also pool bar closes at 5pm pool closes at 7. No night life, there was a dj at one lounge area. The hotel also refused to give our money back due to flight delays
Stayed 4 nights in Jul 2024

10/10 Excellent

Jenelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserve is the way to go and Yen is the best! So many amazing staff!
Stayed 3 nights in Jul 2024