6/10 Okay
Jessica
Traveled with partner
Oct 13, 2024
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very beautiful with a close by swimmable beach. Dining options are good. We also enjoyed the room service, 24 hours with great menu options plus the wait time is pretty decent. The only thing we somewhat didn’t like is the accommodation. We paid for the reserve to have that VIP experience but it felt like we paid extra for nothing. We were asked to sit in the bar area for someone to check us in but we waited for about 30 mins before someone approached us. We didn’t feel like the concierge did anything special for us. Our only communication was during the check-in. Our perks like the free bottle was never received during our stay. Overall didnt meet our expectations. We always go on vacations in all inclusive resorts and every time that we have special occasions, the resorts we’ve been too never fails to surprise us except here where we pretty much got nothing.
Jessica
Stayed 2 nights in Oct 2024