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Krystal Grand Los Cabos - All inclusive

4.0 star property

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Photo gallery for Krystal Grand Los Cabos - All inclusive

3 outdoor pools, pool umbrellas
3 outdoor pools, pool umbrellas
Food and drink
Altitude Junior Suite Ocean Front King | In-room safe, desk, soundproofing, iron/ironing board
In-room safe, desk, soundproofing, iron/ironing board

Reviews

6.8 out of 10

Popular amenities

  • All inclusive
  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
Carretera Transpeninsular Km 29, San José del Cabo, BCS, 23400
  • Costa Azul Beach
    ‪4 min walk‬
  • Palmilla Beach
    ‪15 min walk‬
  • Club Campestre Golf Course
    ‪4 min drive‬
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪20 min drive‬

Room options

View all photos for Altitude Junior Suite Swimout Ocean Front King

In-room safe, desk, soundproofing, iron/ironing board

Altitude Junior Suite Swimout Ocean Front King

  • 753 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Palmilla Garden View Double

View from room

Deluxe Palmilla Garden View Double

  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double at BelAir SunClub

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double at BelAir SunClub

  • 366 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Altitude Junior Suite Ocean Front King

View from room

Altitude Junior Suite Ocean Front King

  • 498 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for One Bedroom Suite at BelAir SunClub

One Bedroom Suite at BelAir SunClub | View from room

One Bedroom Suite at BelAir SunClub

  • 678 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Palmilla Garden View King

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Palmilla Garden View King

  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Junior Suite Ocean Front Double

View from room

Altitude Junior Suite Ocean Front Double

  • 484 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Junior Suite Swimout Garden View King

Junior Suite Swimout Garden View King | In-room safe, desk, soundproofing, iron/ironing board

Junior Suite Swimout Garden View King

  • 570 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King at BelAir SunClub

In-room safe, desk, soundproofing, iron/ironing board

Deluxe King at BelAir SunClub

  • 366 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Krystal Deal of the Day

In-room safe, desk, soundproofing, iron/ironing board

Krystal Deal of the Day

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Presidential Suite Ocean View

Altitude Presidential Suite Ocean View | View from room

Altitude Presidential Suite Ocean View

  • 1259 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite Palmilla Ocean view King

Suite Palmilla Ocean view King | View from room

Suite Palmilla Ocean view King

  • 534 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Junior Suite Swimout Ocean Front Double

In-room safe, desk, soundproofing, iron/ironing board

Altitude Junior Suite Swimout Ocean Front Double

  • 752 sq ft
  • Sea view
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Suite Palmilla Ocean view Double

Suite Palmilla Ocean view Double | View from room

Suite Palmilla Ocean view Double

  • 534 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View Double

View from room

Junior Suite Ocean View Double

  • 506 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Altitude Governor Suite Ocean View

Altitude Governor Suite Ocean View | View from room

Altitude Governor Suite Ocean View

  • 534 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite Ocean View King

View from room

Junior Suite Ocean View King

  • 498 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

Krystal Grand Los Cabos - All inclusive

4-star property in Costa Azul
Spend the day catching some rays at the beach, relaxing by one of Krystal Grand Los Cabos - All inclusive's 3 outdoor swimming pools, or pampering yourself at the full-service spa.
Krystal Grand Los Cabos - All inclusive offers 429 accommodations with safes and hair dryers. 58-inch LED televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads.

This San José del Cabo property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness center.
Guests can indulge in a pampering treatment at the property's full-service spa, Eternity Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open select days.
Krystal Grand Los Cabos - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Krystal Grand Los Cabos - All inclusive features a full-service spa, a complimentary water park, and 3 outdoor swimming pools. Dining options at the property include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

8 meeting rooms are available. This all-inclusive property also offers a children's pool, a fitness center, and spa services. Limited complimentary onsite parking is available on a first-come, first-served basis.

Krystal Grand Los Cabos - All inclusive is a smoke-free property.

The "O" - Overlooking the ocean, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Ayami - This diner specializes in Asian cuisine and serves dinner only. Open select days.
Risotto - Overlooking the ocean, this diner specializes in Italian cuisine and serves dinner only. Open select days.
Hacienda Mortero - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves dinner only. Open select days.
The Grill - Overlooking the ocean, this restaurant specializes in international cuisine and serves lunch and dinner. Open select days.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
In-room minibar (all beverages included)

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free covered valet parking on site
  • Limited onsite parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Hacienda Mortero
  • Risotto
  • The "O"
  • The Grill

Things to do

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 8 meeting rooms

Outdoors

  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 58-inch LED TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.86 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Krystal Grand Los Cabos
Krystal Grand Los Cabos All inclusive
Krystal Grand Los Cabos - All inclusive San José del Cabo
Krystal Grand Los Cabos - All inclusive All-inclusive property

Krystal Grand Los Cabos - All inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 586 out of 1914 reviews
Rating 8 - Good. 412 out of 1914 reviews
Rating 6 - Okay. 356 out of 1914 reviews
Rating 4 - Poor. 251 out of 1914 reviews
Rating 2 - Terrible. 309 out of 1914 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very well kept beautiful, staff very pleasant and very willing to help. Room was attended to every day very relaxing great stay!
Stayed 14 nights in Nov 2024

8/10 Good

Joseph James, Burnaby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an ocean-view room that was spacious enough for the two of us. It was clean and the internet wifi connwction was reliable throughout the resort. The concierge, Gabriel, was very informative about the region, and helped us with a late checkout while we waited to depart. Julia (?), the activity coordinator was energetic and made volleyball fun. Enjoyed all the activities and various restaurants. I don’t know why people would complain about this place. We had a great time and would definitely go back.
Stayed 5 nights in Dec 2024

10/10 Excellent

Allison Jade

Stayed 7 nights in Nov 2024

8/10 Good

jennifer

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought everything was good
Stayed 7 nights in Dec 2024

8/10 Good

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Dec 2024

10/10 Excellent

MARC PHILLIP

Stayed 3 nights in Nov 2024

6/10 Okay

Asia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facility but the food quality was marginal especially in the buffet.
Stayed 5 nights in Nov 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Had an amazing staying. With great service.
Stayed 3 nights in Dec 2024

8/10 Good

Terry joe

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gabriel Avila the concierge for expedia guest is awesome!!! 10 stars . The resorts Altitude club needs a total makeover! Not worth the extra money. I have visited this resort prior and the altitude side was only open to the club. Not this time. We would of had long waits to restaurants but Gabriel took care of it for us. Other than that if you dont expect to be at the adult side the resort is woderful the servers are very hardworking and make sure your taken care of. Hugo at the Altitude bar knows how to make great Old fashions and margaritas. At the sports bar the karaoke is fun and the bar tender there makes great drinks too. The only beer available is tecate light and regular. I went into town and went to baja brewery and grabbed a couple growlers of IPA. Yummiest! I will go back but will not pay for Altitude unless some changes are made.
Stayed 7 nights in Nov 2024

10/10 Excellent

Dr Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Los Cabo Vacation
The stay was wonderful the staff they were very accommodating and the place was very clean. I enjoy the different amenities that they have especially the gym and also the the food was was really good. I enjoy having to stay there.
Stayed 1 night in Dec 2024

4/10 Poor

Farideh

Very old building. Not updated. Paint and moister peeling off the wall. House cleanings don’t change the sheets even after 3 days that is usual in all hotels. Waiters in restaurants are not trained enough to know what and when to serve. You have to ask for items each time.
Stayed 5 nights in Nov 2024

6/10 Okay

Marika

Traveled with group
Liked: Cleanliness, staff & service, amenities
Krystal Grand sits toward the end of a beautiful, long beach with crashing waves and smooth sand. The hotel and rooms look nice and clean, and the staff is friendly and accommodating, especially the concierge and the Expedia concierge. Unfortunately, attention to details is missing. Bed legs were broken on two beds, shampoo missing from the bathroom and water bottles from the fridge upon our arrival. The A/C stopped working. The snack bar was out of cups, the towel stall out of towels (more than twice), the gym out of disinfecting wipes, the restaurant out of major drinks, etc. The buffet, when the hotel first opened, had excellent food with innovative cuisine. Now it’s the same grub, day after day, with no distinct flavors or recipes. There was only one set of salt and pepper shakers for the entire outdoor patio and all its tables. The Grill had people waiting for two hours one night for their meals and we were told that we probably wouldn’t want to stay unless we wanted to wait a long time. The Japanese restaurant didn’t seem to have much of a connection to Japan. The tempura veggies had mushy tempura and there were only two servers for a full restaurant. Menus were limited. The concierge and reception took care of the repairs and were accommodating, but even they couldn’t fix the poor quality of food. The music was blasted around the pools at full volume, making it impossible to find a quiet spot anywhere on the property at times. Things have changed a lot since 2017.
Stayed 5 nights in Nov 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

8/10 Good

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice stay! We went for my birthday and was received with a cake in our room plus they sang happy birthday at a restaurant. The staff was all friendly. Food was ok, not the best. But everything else was great! We loved the pools
Stayed 4 nights in Nov 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Checking in was so easy. Gabrielle was absolutely wonderful. Being an Expedia member we were able to have personal service and discounts. It was wonderful
Stayed 2 nights in Nov 2024

2/10 Terrible

Carol J

Traveled with group, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Disliked the different tiers of guest. Dislike the dishonest timeshare people. Most everything was a joke from the check in, wristbands and how we were treated and lied to by almost all. All inclusive was also a joke, it was pulling teeth to get beer, water and coffee in our rooms. The best thing about our stay was Nicole, if it wasn't for her I would have insisted on a full refund. Pool and bar staff great!
Stayed 7 nights in Oct 2024

2/10 Terrible

Robin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I’m certain something is wrong with their alcohol. I had 4 drinks from their bar and had spasms, couldn’t breathe, blacked out, vomit, fever, cold sweats. Couldn’t breath without pain in my stomach which spasmed, had shortness of breath. Property is nice and beautiful. Staff is friendly but the drinks… be careful. Side note, I am a heavy drinker and can drink way more than 4. Especially in a span of 5 hours. Blacking out from that is very suspicious.
Stayed 3 nights in Nov 2024

8/10 Good

brittany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's great average run of the mill. check in was brutally slow and there's not much to do at night
Stayed 8 nights in Nov 2024

10/10 Excellent

Garnica

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Nova

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at Krystal Grand Resort,and I must say the experience was made even better by the exceptional service from the front desk from Expedia Gabriel.he ensure everything we needed for a comfortable stay. We celebrated my husband's Birthday. The hotel itself was immaculate, with spacious rooms and modern amenities that made our stay so enjoyable. The staff’s attention to detail and commitment to guest satisfaction truly stood out. the location was peaceful that allowed us to unwind. I highly recommend this hotel to anyone visiting the area. The staff, particularly the front desk team, went above and beyond to ensure our visit was memorable. They even offered thanksgiving dinner with plenty of food ,live band and entertainment! Which we absolutely enjoyed!We look forward to staying here again on our next trip!
Stayed 2 nights in Nov 2024

8/10 Good

Homero

Stayed 2 nights in Nov 2024

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience from the first day, good staff, and good service.
Stayed 4 nights in Nov 2024

6/10 Okay

Cameron

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2024

6/10 Okay

Enya

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2024