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Krystal Grand Los Cabos - All inclusive

4.0 star property

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Photo gallery for Krystal Grand Los Cabos - All inclusive

3 outdoor pools, pool umbrellas
In-room safe, desk, soundproofing, iron/ironing board
Food and drink
Altitude Junior Suite Ocean Front King | In-room safe, desk, soundproofing, iron/ironing board
3 outdoor pools, pool umbrellas

Reviews

6.8 out of 10

Popular amenities

  • All inclusive
  • Bar
  • 24/7 front desk
  • Room service
  • Housekeeping

Explore the area

Map
Carretera Transpeninsular Km 29, San José del Cabo, BCS, 23400
  • Costa Azul Beach
    ‪4 min walk‬
  • Palmilla Beach
    ‪15 min walk‬
  • Club Campestre Golf Course
    ‪4 min drive‬
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪20 min drive‬

Room options

View all photos for Altitude Junior Suite Swimout Ocean Front King

In-room safe, desk, soundproofing, iron/ironing board

Altitude Junior Suite Swimout Ocean Front King

  • 753 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Palmilla Garden View Double

View from room

Deluxe Palmilla Garden View Double

  • 356 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double at BelAir SunClub

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double at BelAir SunClub

  • 366 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Altitude Junior Suite Ocean Front King

View from room

Altitude Junior Suite Ocean Front King

  • 498 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for One Bedroom Suite at BelAir SunClub

One Bedroom Suite at BelAir SunClub | View from room

One Bedroom Suite at BelAir SunClub

  • 678 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Palmilla Garden View King

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Palmilla Garden View King

  • 356 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Junior Suite Ocean Front Double

View from room

Altitude Junior Suite Ocean Front Double

  • 484 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Junior Suite Swimout Garden View King

Junior Suite Swimout Garden View King | In-room safe, desk, soundproofing, iron/ironing board

Junior Suite Swimout Garden View King

  • 570 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King at BelAir SunClub

In-room safe, desk, soundproofing, iron/ironing board

Deluxe King at BelAir SunClub

  • 366 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Krystal Deal of the Day

In-room safe, desk, soundproofing, iron/ironing board

Krystal Deal of the Day

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Presidential Suite Ocean View

Altitude Presidential Suite Ocean View | View from room

Altitude Presidential Suite Ocean View

  • 1259 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite Palmilla Ocean view King

Suite Palmilla Ocean view King | View from room

Suite Palmilla Ocean view King

  • 534 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Junior Suite Swimout Ocean Front Double

In-room safe, desk, soundproofing, iron/ironing board

Altitude Junior Suite Swimout Ocean Front Double

  • 752 sq ft
  • Sea view
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Suite Palmilla Ocean view Double

Suite Palmilla Ocean view Double | View from room

Suite Palmilla Ocean view Double

  • 534 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View Double

View from room

Junior Suite Ocean View Double

  • 506 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Altitude Governor Suite Ocean View

Altitude Governor Suite Ocean View | View from room

Altitude Governor Suite Ocean View

  • 534 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite Ocean View King

View from room

Junior Suite Ocean View King

  • 498 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

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About this property

Krystal Grand Los Cabos - All inclusive

4-star property in Costa Azul
Spend the day catching some rays at the beach, relaxing by one of Krystal Grand Los Cabos - All inclusive's 3 outdoor swimming pools, or pampering yourself at the full-service spa.
Krystal Grand Los Cabos - All inclusive offers 429 accommodations with safes and hair dryers. 58-inch LED televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads.

This San José del Cabo property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness center.
Guests can indulge in a pampering treatment at the property's full-service spa, Eternity Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open select days.
Krystal Grand Los Cabos - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Krystal Grand Los Cabos - All inclusive features a full-service spa, a complimentary water park, and 3 outdoor swimming pools. Dining options at the property include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

8 meeting rooms are available. This all-inclusive property also offers a children's pool, a fitness center, and spa services. Limited complimentary onsite parking is available on a first-come, first-served basis.

Krystal Grand Los Cabos - All inclusive is a smoke-free property.

The "O" - Overlooking the ocean, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Ayami - This diner specializes in Asian cuisine and serves dinner only. Open select days.
Risotto - Overlooking the ocean, this diner specializes in Italian cuisine and serves dinner only. Open select days.
Hacienda Mortero - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves dinner only. Open select days.
The Grill - Overlooking the ocean, this restaurant specializes in international cuisine and serves lunch and dinner. Open select days.
Room service (during limited hours) is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Basic alcoholic beverages included
In-room minibar (all beverages included)

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free covered valet parking on site
  • Limited onsite parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Hacienda Mortero
  • Risotto
  • The "O"
  • The Grill

Things to do

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 8 meeting rooms

Outdoors

  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 58-inch LED TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.93 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Krystal Grand Los Cabos
Krystal Grand Los Cabos All inclusive
Krystal Grand Los Cabos - All inclusive San José del Cabo
Krystal Grand Los Cabos - All inclusive All-inclusive property

Krystal Grand Los Cabos - All inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 601 out of 1937 reviews
Rating 8 - Good. 421 out of 1937 reviews
Rating 6 - Okay. 360 out of 1937 reviews
Rating 4 - Poor. 247 out of 1937 reviews
Rating 2 - Terrible. 308 out of 1937 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Charles, Mesa

Liked: Property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

Olivier

Liked: Staff & service
Nice hotelm good location. Property needs reno. Room was Hot.
Stayed 1 night in Jan 2025

6/10 Okay

Linda

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
expedia representitives (Gabriel & José) great service were very helpful!!! thanks! chairs at pool!! nobody apply the hotel rules!!!! 1 week ... no chairs !! think also that not enough people on service Bar and restaurant the resort was very clean!!!1

8/10 Good

Benoit

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. We spent some great time at the beach with the kids (one can swim safely there in most conditions with a basic understanding of waves, but this is highly discouraged because of the wave power). The food was great as well. I did not like that they charged about $140 US for my third kid (it is virtually impossible to find hotels for 2 adults and 3 kids). Also, I disliked being harassed by an agent who wanted to sale tours and future vacations just as we got to the hotel. This is common practice in several highly rated hotels in Baja and should stop. Probably very few clients appreciate this practice. Finally, I feel that I spent a little too much for the stay during the end-of-year holidays. Paying 4000$US for a full week for 2 adults and 2 kids would be a fair price.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ravi Chander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent support by two Expedia contacts as site. Gurazirio( I might not remember name) was exceptionally.
Stayed 4 nights in Dec 2024

2/10 Terrible

Shelby

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was the only saving grace to this property, facilities were old, rooms had everything broken. Took multiple requests to get anything serviced or done. Food was decent but for a resort that is supposed to be very family friendly their service hours and selection were not the greatest.
Stayed 8 nights in Dec 2024

10/10 Excellent

Karriem

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Eliot

Stayed 4 nights in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff where brilliant and couldnt do enough to help. Especially arron 1 of the bar servers i met him working in a couple of the bars he was great
Stayed 10 nights in Dec 2024

2/10 Terrible

Relu

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing rude staff bad food no water in the room no coffee I have to wait 3 hours for a bottle of water an I called 3 times
Stayed 9 nights in Dec 2024

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Christopher James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

Maica

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
As soon as we arrived we had bel air time share sales people greet us and want us to sign up for their vip things, we said firm no & they said it's now or never for these promos. Lies. The room was great except that the neighbouring hotel is under construction. A lot of staff don't speak English. We like the layout of resort except the kids are is so dark. The resort is lacking entertainment no Center stage no performers. There was a DJ for 2 nights the music was so loud you can hear it in your room. The music was crazy techno one night and pop music the other. We tried 2 of the 3 restaurants, they are walk in only /no reservations. The portion of food is tiny and the wait is so so so long especially at the Italian restaurant. We always end up at buffet afterwards. There is only 1 buffet and sometimes they are closed. The pools are good, they are warm at evening. The pool entertainment was great. We were waiting in lobby for our excursion and a timeshare scammer wasted our time for 1hr. They don't disclose the truth, just tell us you're trying to sell us something but they are trying to trick us. They actually ruined our experience, they mentally drain you. After that we had a hard time trusting anyone that approached us. It's not a big resort, great for families, not a lot of walking. The beach, the pool beds and the pools were great. Food is good enough and room was clean & good size.
Stayed 7 nights in Dec 2024

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort
Stayed 4 nights in Dec 2024

10/10 Excellent

Alysa

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed booking through Expedia, site had lots of good food and I was impressed, pool was great and lots of friendly staff even when guests got crazy. I would go back
Stayed 1 night in Dec 2024

8/10 Good

Terri

Traveled with family
Liked: Cleanliness, staff & service
Beautiful Location with Room for Improvement
Our stay had many highlights, starting with the unbeatable location right on the beach. The staff were welcoming and friendly, adding to the overall pleasant experience. The sunrises here are truly breathtaking and a must-see for any guest. However, there were areas that could use improvement. The food was average, which is to be expected for this level of an all-inclusive resort. A significant drawback was the pool chair situation—guests would reserve chairs with towels as early as 7 a.m., often leaving them occupied for the entire day, regardless of whether they were actually using them. Additionally, the gym and spa felt like afterthoughts. Located in the basement with no windows, the spaces were outdated and limited in equipment, not meeting the standards expected from a hotel of this caliber. Overall, the location and friendly staff make it worth visiting, but some updates and policy changes could elevate the experience significantly.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mauricio

Stayed 4 nights in Dec 2024

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2024

10/10 Excellent

Jagdeep

Liked: Cleanliness
Stayed 4 nights in Nov 2024

6/10 Okay

Nirma

Liked: Cleanliness
Disliked: Staff & service
No fue bueno el servicio en los restaurantes nunca avían toallas no shows nocturnos avían chinches en la cama avían moscas en el bufet el conserje de Expedia no cumplió con lo prometido íbamos a celebrar aniversario yo siento que mal invertí en estas vacaciones lo siento pero es la verdad y tengo pruebas de las mordidas de las chinches😞
Stayed 4 nights in Dec 2024

10/10 Excellent

Dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gabriel and Jose at the Expedia Desk are absolutely amazing. Very knowledgable, friendly, always willing to help. We enjoyed seeing their faces each morning. These two are gems!
Stayed 7 nights in Dec 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
The All-Inclusive is a great deal.
Stayed 3 nights in Oct 2024

8/10 Good

Aisha Musa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Daniel

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
"Disappointing and Overpriced: Avoid Krystal Grand Resort at All Costs! My stay at Krystal Grand Resort was an unmitigated disaster. From the unfriendly staff to the numerous broken promises, this resort failed to deliver on even the most basic expectations. The so-called "welcome package" included a timeshare presentation, which promised massages and other perks. However, when I tried to book a massage, I was told the spa was fully booked for the entire week! The room was a disaster. After three days, I had to call the front desk to request housekeeping, as the room had not been cleaned once. The A/C didn't work, making the room unbearable. The food options were extremely limited and of poor quality. The buffet was subpar, with many guests agreeing that the meals were disappointing. The seating options were scarce, and when a family requested to have tables slid together, the staff refused, turning them away. The pools were a joke. While the kids' pool received all the attention from the entertainment staff, with foam parties and DJs, the adult pool was left with elevator music and locals bringing in children, despite the supposed "adults-only" policy. The staff didn't seem to care. To add insult to injury, the power continually went out, and the loud generators kept the lights on, making it impossible to relax. Considering the exorbitant prices, Krystal Grand Resort is an absolute rip-off. I would have been better off staying at the RUI.
Stayed 3 nights in Dec 2024