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The Westin Pasadena

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Westin Pasadena

Outdoor pool
Banquet hall
Courtyard
Premium bedding, down comforters, pillowtop beds, in-room safe
View from property

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Bar
  • Pet friendly
  • Housekeeping
  • Room service
  • 24/7 front desk

Explore the area

Map
191 N Los Robles Ave, Pasadena, CA, 91101
  • Pasadena City Hall
    6 min walk
  • Paseo Colorado
    9 min walk
  • Pasadena Convention Center
    10 min walk
  • Los Angeles, CA (LAX-Los Angeles Intl.)
    47 min drive

Room options

View all photos for Classic Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Classic Room, 1 King Bed, Non Smoking

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Room, 1 King Bed

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Classic Room, 2 Double Beds, Non Smoking

  • 350 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | Premium bedding, down comforters, pillowtop beds, in-room safe

Junior Suite, 1 King Bed with Sofa bed

  • 544 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 King Bed, Corner

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Room, 1 King Bed, Corner

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Room, 1 King Bed

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Double Beds

  • 350 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Classic Room, 1 King Bed (Mobility Accessible, Transfer Shower)

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Classic Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Courtyard by Marriott Pasadena/Old Town

Pool
Hot Tub
Pet friendly
Free WiFi
4.4 out of 5, Excellent, (481)
The price is $217
per night
includes taxes & fees
Jan 10 - Jan 11
Courtyard by Marriott Pasadena/Old Town

About this property

The Westin Pasadena

4-star Pasadena hotel close to Rose Bowl Stadium
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a coffee shop/cafe are onsite. Housekeeping is available on request.
The Westin Pasadena offers 350 accommodations with safes and complimentary newspapers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Pasadena hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
The Westin Pasadena features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

Business amenities at this 4-star property consist of a business center, meeting rooms, and limo/town car service. This business-friendly hotel also offers a terrace, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge), along with a car charging station.

The Westin Pasadena is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Ventanas - This restaurant specializes in Californian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
The Living Room Lobby - Onsite bar.
The Store - This café serves light fare only.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (USD 11.95 per night)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Self parking on site (USD 17 per night)
  • Valet parking on site (USD 22 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 16 to 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Living Room Lobby
  • The Store
  • Ventanas

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Phone accessibility kit
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 16 to 20 per person
  • Fee for in-room wired internet: USD 11.95 per night (rates may vary)
  • Self parking fee: USD 17 per night
  • Valet parking fee: USD 22 per night (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Pasadena Westin
Westin Hotel Pasadena
Westin Pasadena
Westin Pasadena Hotel
The Westin Pasadena Hotel Pasadena
The Westin Pasadena Hotel
The Westin Pasadena Pasadena
The Westin Pasadena Hotel Pasadena

The Westin Pasadena Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 709 out of 1167 reviews" "
Rating 8 - Good. 210 out of 1167 reviews" "
Rating 6 - Okay. 120 out of 1167 reviews" "
Rating 4 - Poor. 74 out of 1167 reviews" "
Rating 2 - Terrible. 54 out of 1167 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

linda

Traveled with partner
Liked: Staff & service, property conditions & facilities
We had a great time! Our room was clean and just right!
Stayed 4 nights in Sep 2024

10/10 Excellent

Hugo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Jul 2024

4/10 Poor

Maria

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was brash and unwelcoming. Sheets were old and dirty white. Old pillows….
Stayed 1 night in Sep 2024

10/10 Excellent

Julian

Stayed 1 night in Sep 2024

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Alexander

Liked: Cleanliness
Centrally located. My only complaint is that after a very long day, while I was lugging around 2 suitcases, I had to get 3 different keys after checkin before I finally gained entry into my room. Most of the elevators didn't work, so it took a long time to even get to the 6th floor, then my 1st key didn't work, so they switched rooms and gave me another key. That one also didn't work, so I went down another time. They gave me a new key and sent a security guard up to presumably let me in if my key didn't function. It finally worked that time.
Stayed 1 night in Sep 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's location is great for options to dine, drink and entertainment.
Stayed 2 nights in Sep 2024

10/10 Excellent

WEI SHAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed are comfy. Room is spacious. Bathroom is clean. Heard a bit noise in the evening. Overall good experience. Recommended.
Stayed 1 night in Sep 2024

10/10 Excellent

Abigail

Stayed 2 nights in Aug 2024

8/10 Good

Richard, Los Angeles

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Winston, Yucaipa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handicapped Parking too far from elevators.
Stayed 1 night in Sep 2024

10/10 Excellent

James

Stayed 2 nights in Sep 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Cee

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel. Parking is expensive but atleast there's validation. Housekeeping is great. Front desk however never answers their phone. If they are busy, atleast pick up n acknowledge the call. The 2 nights i was there no one answers. The first night after 4 dozen rings someone answers and gave lazy wrong answer. I have to go down to counter to talk to someone. The guy tall black said he answered, i told him he could have given good directions. You should have microwave. There was space for microwave. Otherwise the place is clean.
Stayed 2 nights in Sep 2024

8/10 Good

Minjie

Stayed 3 nights in Aug 2024

10/10 Excellent

Sona

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 2 nights in Aug 2024

10/10 Excellent

Jovita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was an easy task for self parking or valet. Staff were great and accommodating.
Stayed 2 nights in Sep 2024

8/10 Good

Joresa

Liked: Staff & service
Disliked: Cleanliness
Okay stay. Very convenient area. Great staff.
Comfortable sleep. Very quiet. Fast in-room dining and the overal property is pretty. Unfortunately, it wasn’t clean. The baseboards have the thickest layer of dirt. The shower and sink had hair strands. The bathroom had completely empty bottles of body wash and shampoo. So that hadn’t been checked.
Stayed 1 night in Sep 2024

10/10 Excellent

Shanka

Stayed 1 night in Aug 2024

10/10 Excellent

jeffrey

Stayed 2 nights in Aug 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service
OK but nothing special. Poor customer service.
Careless customer service, nice location, poor amenities.
Stayed 4 nights in Sep 2024

8/10 Good

Frederick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean rooms. Excellent location.
Stayed 2 nights in Sep 2024

4/10 Poor

Jiajun

Business traveler
Disliked: Staff & service
Unless you had no other choice…..
The check in process was quite the nightmare. I have the booking receipt and itinerary number that my name was in the reservation, but the receptionist asked the “correct person”, my wife, to contact the hotel. My wife had to stop working to call…..turns out Hotels.com had to be the ones who contact the hotel. If we were told to contact the booking website in the beginning it would have been easier since no one is picking up the phone in the hotel and I didn’t have to waste two hours of my life. If I had to say something positive, I’d like to thank Hotels.com for assisting us in contacting this hotel (agent fixed the whole situation within 15 minutes). Hotels.com was great; the hotel, not so much.
Stayed 4 nights in Sep 2024

4/10 Poor

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not up to Westin quality
This hotel did not meet Westin standards. After checking in my wife was taking a shower and found that instead of bottles of shampoo, conditioner and body wash, there were two bottles of body wash, one of conditioner and no shampoo. I called the front desk who said they would get right on it. When no shampoo had arrived in 10 minutes i called again and the front desk say, "we sent the request in right away." The shampoo arrived long after my wife finished her shower. I had the same problems years ago at a Residence Inn. The front desk found and shampoo and brought it up to my room. Later I told the front desk that I was only using valet parking for some of the days of our stay. The front desk said no problem. Later the charges were on my final bill. The sink in our bath room did not properly drain. I asked for additional towels. They did not come. The pool was not of sufficient length to swim laps. While none of these are big problems, they deserve to be noted.
Stayed 4 nights in Sep 2024