Ratings based on 1,017 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 19, 2024 on Expedia
The staff was amazing. Will stay here again.
by A verified traveler
Posted Apr 19, 2024 on Expedia
Great historical experience!
Comment from Hotel Management
Apr 19, 2024 by Customer Service, Hotel Management
Lindy, it's wonderful to hear that you enjoyed the rich heritage of the Hotel Queen Mary. Our team takes great pride in preserving and sharing its unique past with guests and we're glad to note this added positivity to your experience. We hope to have you back for another memorable stay soon.
by A verified traveler
Posted Apr 19, 2024 on Expedia
The history!
Comment from Hotel Management
Apr 19, 2024 by Customer Service, Hotel Management
Judith, it's wonderful to hear you enjoyed the unique past of Hotel Queen Mary. We pride ourselves on the historic charm that sets our hotel apart. We look forward to hosting your stay in the future.
by A verified traveler
Posted Apr 18, 2024 on Expedia
Comment from Hotel Management
Apr 19, 2024 by Customer Service, Hotel Management
Kristin, thank you for your high rating of Hotel Queen Mary. We're thrilled that your stay was satisfactory and hope we have the chance to accommodate you once again in the future.
by A verified traveler from Azusa
Posted Apr 16, 2024 on Expedia
Friendly staff.
Comment from Hotel Management
Apr 18, 2024 by Customer Service, Hotel Management
John, it's great to hear you had a positive experience at Hotel Queen Mary. We're delighted that our team members impressed you with their friendliness. We hope to serve you again soon.
by A verified traveler
Posted Apr 16, 2024 on Expedia
Comment from Hotel Management
Apr 18, 2024 by Customer Service, Hotel Management
Vanessa, it's regrettable to see that your stay did not meet your expectations. Although there's no specific issue mentioned, we deeply value your feedback and would appreciate learning more about your experience. This way, we can continuously improve. Please don't hesitate to contact us directly. We hope for another opportunity to serve you better in the future.
by A verified traveler
Posted Apr 15, 2024 on Expedia
Comment from Hotel Management
Apr 18, 2024 by Customer Service, Hotel Management
Leslie, thank you for choosing Hotel Queen Mary for your stay. We're thrilled to know you enjoyed your time with us and we look forward to welcoming you back.
by A verified traveler
Posted Apr 15, 2024 on Expedia
The ship itself is historic and beautiful. The food is very average. No room service. No housekeeping, unless three day stay or more. The bathroom is definitely is a bit difficult to navigate with a high step into the tub. It’s a one and done for us. There is a Starbucks on board which is very convenient.
Comment from Hotel Management
Apr 15, 2024 by Customer Service, Hotel Management
Gina, thank you for taking the time to share your experience. We're pleased to hear you appreciated the grandeur and history of Hotel Queen Mary. We acknowledge your comments about the food and lack of room service, and value your suggestions on these areas for our improvement. As for the bathroom design, we understand your concerns and assure this is part of our usual ship layout. Your mention of the convenient onboard Starbucks is appreciated and we hope you enjoyed their offerings. Your feedback is important to us and we hope you reconsider and give us another chance to wow you in the future.
by A verified traveler
Posted Apr 15, 2024 on Expedia
Loved staying here! Wanted to do the ghost tour but we arrived to late and left early as we were going on a cruise! Other than that loved staying there!
Comment from Hotel Management
Apr 15, 2024 by Customer Service, Hotel Management
Carrie, it's wonderful to hear that you enjoyed your stay at the Hotel Queen Mary. We're sorry you missed the ghost tour, it's quite an experience. Next time you're in town, we highly suggest giving it a try! Thank you for choosing us — we hope your cruise was equally enjoyable.
by A verified traveler
Posted Apr 15, 2024 on Expedia
No air conditioning or heater, it was freezing at night, they only offer blankets… Warm water only, impossible to take a hot bath to warm up. Staff rude and unprofessional except the front desk. The property is not maintained properly, this is worse than a cheap motel, let alone a 3- star hotel!! Museum part is very nice though, what an amazing piece of history.
Comment from Hotel Management
Apr 18, 2024 by Customer Service, Hotel Management
Tatiana, thank you for taking the time to share your feedback. Regrettably, you faced some inconveniences regarding the room temperature and the level of service from some team members. We want to make sure every guest has a comfortable stay, and your remarks will guide us in maintaining our hotel better. On a positive note, we're happy you appreciated the historic charm of our museum section. We hope for the opportunity to create a better experience for you in the future.