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Sheraton Universal Hotel

4.0 star property

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Photo gallery for Sheraton Universal Hotel

Meeting facility
Exterior
43-inch LCD TV with cable channels, TV
Water view
Pool views, open select days

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • 24/7 front desk

Explore the area

Map
333 Universal Hollywood Drive, Universal City, CA, 91608
  • Universal Studios Hollywood
    ‪8 min walk‬
  • Warner Brothers Studio
    ‪6 min drive‬
  • Hollywood Bowl
    ‪6 min drive‬
  • Burbank, CA (BUR-Hollywood Burbank)
    ‪24 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed with Sofa bed

  • 465 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, down comforters, in-room safe, desk

Family Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Queen Beds, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 2 Queen Beds, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room, 1 King Bed with Sofa bed

Premium bedding, down comforters, in-room safe, desk

Family Room, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 2 Double Beds, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, down comforters, in-room safe, desk

Junior Suite, 1 King Bed

  • 525 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Lanai

Premium Room, 2 Queen Beds, Non Smoking, Lanai | Premium bedding, down comforters, in-room safe, desk

Premium Room, 2 Queen Beds, Non Smoking, Lanai

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 600 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Double Beds

Premium bedding, down comforters, in-room safe, desk

Suite, 2 Double Beds

  • 600 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, down comforters, in-room safe, desk

Executive Room, 1 King Bed

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

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  • Pool
  • Pet friendly
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (2489)
The price is $329
per night
includes taxes & fees
Apr 29 - Apr 30
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About this property

Sheraton Universal Hotel

4-star Universal City hotel walkable to Universal Studios Hollywood
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.
Sheraton Universal Hotel offers 461 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 43-inch LCD televisions come with premium cable channels. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Universal City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an outdoor pool, Sheraton Universal Hotel provides a hot tub and a fitness center. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and 17 meeting rooms. Event facilities measuring 32774 square feet (3045 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station.

Sheraton Universal Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
The California's - This restaurant specializes in American cuisine and serves breakfast and lunch. Reservations are required.
The Reel Pool Bar - This poolside bar specializes in Californian cuisine and serves light fare only. Guests can enjoy drinks at the bar. A children's menu is available. Open select days.
In the Mix Lobby Bar - This lobby lounge serves dinner and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

Arabic, Chinese (Mandarin), English, French, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, covered self parking on site (USD 47 per night)
  • Secured valet parking on site (USD 55 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 21 to 34 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • In the Mix Lobby Bar
  • The California's
  • The Reel Pool Bar

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17 meeting rooms
  • 32,774 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Thin carpet in room
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 20 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125 per accommodation, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 40 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 21 to 34 per person
  • Covered self parking fee: USD 47 per night (in/out privileges)
  • Secured valet parking fee: USD 55 per night (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton Universal
Hotel Universal
Sheraton Hotel Universal
Sheraton Universal
Sheraton Universal Hotel
Universal Hotel
Universal Sheraton
Universal Sheraton Hotel
Sheraton Universal Hotel Hotel
Sheraton Universal Hotel Universal City
Sheraton Universal Hotel Hotel Universal City

Sheraton Universal Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 2383 out of 3857 reviews
Rating 8 - Good. 759 out of 3857 reviews
Rating 6 - Okay. 361 out of 3857 reviews
Rating 4 - Poor. 182 out of 3857 reviews
Rating 2 - Terrible. 172 out of 3857 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, many choices to dine and the room service options is amazing. The bed was comfortable and it had everything you need. I would stay here again!
Stayed 1 night in Jan 2025

10/10 Excellent

Sophia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Shauna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a refresher
Stayed 2 nights in Jan 2025

8/10 Good

Kambiz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is fairly central for much of LA county. Nice on property hotel for Universal Studios. Free and convenient shuttle to City Walk every 15 minutes. Easy checkin and checkout. Friendly staff. Very service oriented.
Stayed 9 nights in Dec 2024

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities
The Sheraton was a wonderful location for visiting Universal Studios / Universal CityWalk. There is a convenient shuttle for access to Universal, but it is also a quick 5-10 minute walk. The Staff were very kind and helpful, and created a wonderful environment. The building itself is a bit worn down, and the cleanliness could have been a bit better (hair in bathrooms, etc). Overall I would recommend the Sheraton Universal Hotel for anyone looking to attend Universal Studios Hiollywood, or Universal Citywalk.
Stayed 2 nights in Jan 2025

6/10 Okay

Lee

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ok for one night
Only stayed for a night for a trip to Universal Studios the next day. We were in a basement room next to the swimming pool and gym. You could hear other rooms and the bathroom was dated. Very nice walk to Universal.
Stayed 1 night in Jan 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities
Lil bit old need to be repaint
Stayed 2 nights in Dec 2024

2/10 Terrible

Joseph

Traveled with family and small children
Disliked: Staff & service
Staff were rude. Had no patience for people who were going through challenges due to being displaced because of the fires. Will NEVER stay at this location again. NEVER.
Stayed 1 night in Jan 2025

10/10 Excellent

Kelvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Except for the fire drill that happened during my stay there.
Stayed 2 nights in Nov 2024

10/10 Excellent

Rebecca, Fresno

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was pleasant and helpful. The common areas were clean and comfortable. Food options were inviting and delicious. Portions were huge! Parking was a bit pricey but I felt that my vehicle was safe. Walking distance to Universal Studios but there is a free shuttle if you don't want to walk. My room could have been cleaner--entryway floor, baseboards --but my bed was clean, comfortable, and very nice. The surfaces were clean and fresh. I am happy we stayed here and look forward to returning!
Stayed 2 nights in Jan 2025

2/10 Terrible

Adalbert

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I got Covid from the hotel room. Make sure you bring disinfectant because the staff isn’t doing a proper job of cleaning the rooms for guests.
Stayed 1 night in Jan 2025

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Jan 2025

4/10 Poor

Qi

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is in a good location that you can walk to the universal studios. The check-in was terrible that we had never experienced. We booked a room with a king bed and a sofa bed which was clearly confirmed with the front desk when we checked in. However when got into the room, we found there was a small sofa but not a sofa bed. We called the front desk but they said it was a sofa bed and he would send a room service person to instruct us how to make the sofa to a bed. Nobody showed up after 30 minutes. We called again and was told the room service person would come in 10-20 minutes. Another 30 minutes passed and still no one showed up. In the 3rd call, we had to tell the same issue for the 3rd time and then our call was transferred to room service who had no context of the issue. We repeated our issue for the fourth time, but the room service people simply transferred us back to the front desk without saying anything. This is another person and we have to explain our issue for the fifth time. Surprisingly the person admitted the room was wrongly labeled and they would give us another room. While My husband simply asked them to give us the new room keys asap , the front desk person yelled to us “don’t yell at me” and hang up the phone. We got the new room keys after 10 minutes. But this was not over. They forgot to enable the valet parking with the new keys, which we found out the next day after being blocked at the valet gate and tried all ways with the room key.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Kellie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at check in was super nice, friendly and informative.
Stayed 1 night in Jan 2025

10/10 Excellent

Jesica

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and great, walkable, location near Universal.
Stayed 1 night in Jan 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Dec 2024

10/10 Excellent

Lionel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Universal Studios, I loved it.
Stayed 2 nights in Jan 2025

10/10 Excellent

Elizabeth, Cabazon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean. Would definitely stay again in the future.
Stayed 1 night in Jan 2025

10/10 Excellent

Jessica

Traveled with family
.
Stayed 1 night in Jan 2025

6/10 Okay

Nicholas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dated and lacking a quality finish. Issue with AC and cold water during our stay but the Hotel Manager helped resolve. Great location for Universal Studios. Restaurant staff were excellent but front desk not very helpful. Breakfast buffet was good. Gym was excellent.
Stayed 5 nights in Jan 2025

8/10 Good

Grace

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great locations, convenient to Universal Studios and great service
Stayed 1 night in Dec 2024

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Jennifer, Oro Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fabulous stay!
Stayed 4 nights in Dec 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for Universal Studios with fabulous customer service.
Stayed 3 nights in Jan 2025