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Pacific Palms Resort

4.0 star property

Choose dates to view prices

Photo gallery for Pacific Palms Resort

Exterior
2 restaurants, breakfast served
Interior
View from property
Golf

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Hot Tub
  • Parking available
  • Pool
  • Pet friendly
  • Housekeeping

Explore the area

Map
1 Industry Hills Pkwy, La Puente, CA, 91744
  • Round 1 Bowling and Amusement
    ‪4 min drive‬
  • Puente Hills Mall
    ‪4 min drive‬
  • La Puente City Hall
    ‪5 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪46 min drive‬

Room options

View all photos for Deluxe Room, Mountain View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, Mountain View

  • 400 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room

  • 400 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, City View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, City View

  • 400 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Executive Room, City View, Executive Level

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Room, City View, Executive Level

  • 450 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Executive Room, Mountain View, Executive Level

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Executive Room, Mountain View, Executive Level

  • 450 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Pacific Palms Resort

Resort in City of Industry
Along with 2 restaurants, this smoke-free resort has a full-service spa and a golf course. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, a health club, and a bar/lounge.
Pacific Palms Resort offers 292 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Guests can play rounds at the 36-hole golf course and enjoy other recreation facilities including a health club. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

In addition to a full-service spa, Pacific Palms Resort features a golf course and an outdoor pool. Dining is available at one of the resort's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities consist of a business center and meeting rooms. Event facilities measuring 45000 square feet (4181 square meters) include conference space. This business-friendly resort also offers a health club, a hot tub, and a sauna. Onsite self parking is complimentary.

Pacific Palms Resort is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 7:00 AM and 11 AM and on weekends between 7 AM and 10:30 AM.
Pacific Palms Resort has 2 restaurants serving breakfast, lunch, and dinner.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Valet parking on site (USD 14 per night)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; USD 10 to 24.95 per person
  • 2 restaurants
  • A bar/lounge

Things to do

  • 36-hole golf course
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Health club
  • Heated pool
  • Outdoor pool
  • Sauna
  • Spa tub
  • TV in common areas

Family friendly

  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 45,000 square feet of conference space
  • Business center
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 11 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with premium channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 35.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 24.95 per person
  • Valet parking fee: USD 14 per night
  • Pet fee: USD 40 per pet, per night
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee
  • In-room microwave fee: USD 35 per night
  • Rollaway bed fee: USD 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Pacific Palms
Pacific Palms City Of Industry
Pacific Palms Resort
Pacific Palms Resort City Of Industry
Palms Pacific
Palms Pacific Resort
Palms Resort
Pacific Palms Resort La Puente
Pacific Palms La Puente
Resort Pacific Palms Resort La Puente
La Puente Pacific Palms Resort Resort
Resort Pacific Palms Resort
Pacific Palms
Pacific Palms Resort Resort
Pacific Palms Resort La Puente
Pacific Palms Resort Resort La Puente

Pacific Palms Resort Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 558 out of 1005 reviews
Rating 8 - Good. 203 out of 1005 reviews
Rating 6 - Okay. 116 out of 1005 reviews
Rating 4 - Poor. 68 out of 1005 reviews
Rating 2 - Terrible. 60 out of 1005 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Austin

Stayed 1 night in Nov 2024

10/10 Excellent

Silvia

Liked: Amenities, property conditions & facilities
nice place
Stayed 1 night in Nov 2024

6/10 Okay

Terry

Traveled with family
Liked: Cleanliness, staff & service
It’s nice but should be updated
It’s a little outdated but the views are beautiful
Stayed 1 night in Nov 2024

6/10 Okay

Peter

Stayed 1 night in Nov 2024

6/10 Okay

Omar

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our shower head was broken, leaked water all over the place, had a difficult time not having water spill out onto the floor. Also prior to the use of the shower saw hair on the tub floor.
Stayed 1 night in Nov 2024

10/10 Excellent

Don

Stayed 1 night in Nov 2024

10/10 Excellent

Carla Ma. Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a quick golf get away.
Stayed 6 nights in Nov 2024

10/10 Excellent

Dakota

Stayed 1 night in Oct 2024

10/10 Excellent

CAROL

Stayed 1 night in Sep 2024

10/10 Excellent

Johnny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. All staff is friendly, accommodating, and welcoming. Great views from the room.
Stayed 1 night in Nov 2024

2/10 Terrible

kari lynn

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I havent stayed here since the late 90s and found myself needing to stay in the area for a funeral. No valet parking, no room service, room vanity light didnt work in the bathroom and tub dis not drain freely. No vending machines and just an overall low level type of people. Never again. So sad to see such a beautiful propertt brought to ots knees.
Stayed 2 nights in Nov 2024

10/10 Excellent

Virginie

Business traveler
Liked: Cleanliness, staff & service
Great view
Fast, great view.
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Stayed 1 night in Oct 2024

6/10 Okay

William

Business traveler
Amatuer Hotel in decline
Oddly neglected property, in the sense that the coffee wasn’t replenished, nor the water, nor was there a blanket in the room. Think Motel 6, back when it was “6”. This hotel is not flagged, so they are on their own, with, I suppose, no quality checks or enforced standards. All in all, a property in decline.
Stayed 2 nights in Nov 2024

2/10 Terrible

Billie

Stayed 1 night in Oct 2024

10/10 Excellent

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not use any of the ammunition’s but check in was easy and staff was great. Hotel was comfortable and clean.
Stayed 2 nights in Nov 2024

10/10 Excellent

Hector

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No room service
Stayed 1 night in Nov 2024

10/10 Excellent

shumei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Hector

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mice.
Stayed 2 nights in Aug 2024

10/10 Excellent

Rey Antonio

Stayed 1 night in Oct 2024

10/10 Excellent

Mesfun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all very good
Stayed 1 night in Nov 2024

6/10 Okay

LILY, Escondido

Stayed 2 nights in Oct 2024

8/10 Good

De

Stayed 1 night in Oct 2024

10/10 Excellent

Kelly

Stayed 1 night in Oct 2024

10/10 Excellent

XL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise
Stayed 3 nights in Oct 2024