2/10 Terrible
Brian
Traveled with family
Jan 1, 2025
Disliked: Cleanliness, staff & service, room comfort
HORRIBLE
We were there for 4 nights total. My husband checked in before me and my kids arrived later in the evening! Our first night was okay! The 2nd night our key wasn’t working to get into the room, it was already late at night so mind you we were tired! I was told my husband had to be there since the room was under his name which is understandable! But when he checked in the 1st man knew I was there and didn’t ask for my ID as part of the room holder. So when we requested a new room key the 2nd man was being really rude to me and my husband and threatened to kick us out in the middle of the night because we stated we were not told about my ID. Then our 3rd morning I kept smelling what smelled like “cat urine” and found the source to come from our hotel pillows. We asked for a replacement and were told they would bring new ones. We came back 6 hours later and same pillows were still there! I called and went in late at night on our 3rd night and asked for new ones and still never revived them. Room service never came. Worst customer service ever. Also I understand pets are allowed, but all you smell around property is cat and dog pee and our whole took smelt like smoke
Brian
Stayed 4 nights in Dec 2024