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Embassy Suites Ontario Airport

3.5 star property

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Photo gallery for Embassy Suites Ontario Airport

Lobby
Exterior
Lobby
Lobby
Serves lunch, dinner, and happy hour

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Hot Tub
  • Housekeeping
  • Bar

Explore the area

Map
3663 E Guasti Rd, Ontario, CA, 91761
  • Toyota Arena
    ‪17 min walk‬
  • Ontario Convention Center
    ‪2 min drive‬
  • Ontario Mills Shopping Mall
    ‪3 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪17 min walk‬

Room options

View all photos for Suite, One King Bed, Roll In Shower

Hypo-allergenic bedding, down comforters, in-room safe

Suite, One King Bed, Roll In Shower

9.4 out of 10
Exceptional
(11 reviews)
  • 483 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Two Queen Beds, Non-Smoking, Roll In Shower

Hypo-allergenic bedding, down comforters, in-room safe

Two Queen Beds, Non-Smoking, Roll In Shower

8.4 out of 10
Very good
(10 reviews)
  • 585 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 1 King Bed

8.4 out of 10
Very good
(40 reviews)
  • 452 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe

Room, 1 King Bed

  • 463 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe

Studio, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Two queens

Two queens | Hypo-allergenic bedding, down comforters, in-room safe

Two queens

8.2 out of 10
Very good
(14 reviews)
  • 559 sq ft
  • Sleeps 6
  • 2 Queen Beds

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Property amenity

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  • Pool
  • Hot Tub
  • Breakfast included
  • Free WiFi
4.6 out of 5, Wonderful, (969)
$175 nightly
The price is $175 total
includes taxes & fees
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About this property

Embassy Suites Ontario Airport

3.5-star hotel in Guasti
An indoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, a free airport shuttle, and a free manager's reception. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite.
Embassy Suites Ontario Airport offers 175 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. These individually decorated and furnished accommodations have separate dining areas and include queen sofa beds. Beds feature down comforters. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Ontario hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Embassy Suites Ontario Airport provides a hot tub and a 24-hour fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on site and wired and wireless Internet access is complimentary.

Event facilities measuring 5300 square feet (492 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and gift shops/newsstands. A roundtrip airport shuttle is complimentary to guests (available on request). Onsite parking is available (surcharge).

Embassy Suites Ontario Airport is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.
Chaffeys - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Chaffeys Lounge - This lobby lounge specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle from 4:00 AM to 11:00 PM on request
  • Uncovered self parking on site (USD 17.50 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Chaffeys
  • Chaffeys Lounge

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 5,300 square feet of conference space
  • 8 meeting rooms
  • Computer station

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Queen sofa bed

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Separate dining area
  • Wet bar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay), plus a one-time cleaning fee of USD 300.00
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • An effective city/local tax rate of 0.195 percent will be charged
  • Destination fee: USD 0.53 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 17.50 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation (varies based on length of stay) plus USD 300.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Hotel Ontario Airport
Embassy Suites Ontario Airport
Ontario Airport Embassy Suites
Embassy Suites Ontario-Airport Hotel Ontario
Embassy Suites Ontario Airport Hotel
Embassy Suites Ontario Hotel
Embassy Suites Ontario Ontario
Embassy Suites Ontario Airport Hotel
Embassy Suites Ontario Airport Ontario
Embassy Suites Ontario Airport Hotel Ontario

Embassy Suites Ontario Airport Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 535 out of 1009 reviews
Rating 8 - Good. 192 out of 1009 reviews
Rating 6 - Okay. 102 out of 1009 reviews
Rating 4 - Poor. 88 out of 1009 reviews
Rating 2 - Terrible. 92 out of 1009 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Brett

They charge hotel guests $17.50 per car per night for parking and there isn't even parking available. Not a bad hotel overall but public areas (particularly the restrooms) could use more cleanliness. Compared to other Embassy Suites this one is kind of a dump
Stayed 2 nights in Mar 2025

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and relax.
Stayed 2 nights in Apr 2025

8/10 Good

Robert, Las Vegas

Stayed 1 night in Apr 2025

8/10 Good

Kent, Millbrae

Stayed 5 nights in Apr 2025

10/10 Excellent

Jeffrey, Bellevue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Viviana at the front desk was the best.. super friendly, professional.. made us feel welcome right when we walked-up!.. The room was super quiet, everything was clean and comfortable, lots of water pressure.. great shower. We'll be back for sure. Thank you! Jeff and Tahsha M.
Stayed 4 nights in Mar 2025

10/10 Excellent

Samantha

Stayed 2 nights in Mar 2025

10/10 Excellent

Sally

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Easy access to the airport.
Stayed 1 night in Mar 2025

6/10 Okay

Miao, Saratoga

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

CYNTHIA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to shopping and attractions.
Stayed 1 night in Mar 2025

10/10 Excellent

Rick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, hospitable
Stayed 2 nights in Mar 2025

2/10 Terrible

Francisco

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I just want to preface, this one star review was solely based on the experience at check in. I arrived around 4:20pm on Friday March 28th. I spoke to a Hispanic lady at check in (didn’t catch her name unfortunately) and right when I handed her my ID, she claimed I didn’t have a reservation and that it was canceled? How did I have a canceled reservation but there’s no reservation under my name? She said “you have no reservation. Step aside so I can help the other guests. Call Expedia.” So, I’m chatting with Expedia and my brothers on the phone with customer service and both agents we spoke to said we have a reservation and we never canceled it. I went back to the Hispanic agent and she said “nope. Expedia just put in your reservation. Not happening. We’re sold out. Talk to Expedia” I was so upset. It wasn’t until my brother who was able to get an agent that transferred the call to another front desk agent “Crystal” who said we have a reservation and that we can check in. So, we check in with Crystal who by the way was standing next to the Hispanic agent and we basically said “what happened? Because I’ve stayed at this hotel multiple times and have never experienced this…?” She basically said we had a reservation the whole time and mind you this ordeal was a good hour. Crystal was super helpful and the hero that day. She checked us in quickly and she’s always super accommodating and friendly but it’s just that other agent who just didn’t care. Later that day it was confir
Stayed 1 night in Mar 2025

10/10 Excellent

Sokha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Aaron

Stayed 4 nights in Mar 2025

10/10 Excellent

Alexander A Astts, hayward

Sierra is the best!! Amazing customer service
Stayed 2 nights in Mar 2025

10/10 Excellent

Elizabeth, Fresno

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful ans staff was amazing and breakfast
Stayed 1 night in Mar 2025

10/10 Excellent

Gustavo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was serene and nice!
Stayed 1 night in Mar 2025

10/10 Excellent

moises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

George

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
I was double charged gratuity. Front desk person couldn't help and no call back from mgr on Monday. Room service was bad, had to go downstairs to order because no one picked up the phone. Waitress was talking to coworker and had bad attitude. Same person brought up food. Normally we love Embassy Suites. We'll just avoid Ontario CA
Stayed 1 night in Feb 2025

8/10 Good

JULIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We chose this hotel for the indoor pool and spa. The spa was out of order and when we went to use the pool it was closed for cleaning. Room was nice, restaurant was very good. Breakfast was good. Our only complaint is that we were unable to use the pool and spa.
Stayed 1 night in Feb 2025

8/10 Good

Susan, Huntington Beach

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have visited a couple times when necessary to be there for appointment in the area. All of the staff we encountered were very polite and helpful. The issues we had were with TV. No guides were available and room service limited. It was a pleasant visit regardless. Best suited for business traveler.
Stayed 2 nights in Feb 2025

6/10 Okay

Jessica

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
The Sangria was delicious! The front desk ladies were condescendin and they are very snobby. This Embassy is the first one I have stayed at where they charge for the cookies. Night time was full of drunk men everywhere. Not crazy drunk just noticably drunk. And staring at my daughter. Creepy. We had to do laundry and felt unsafe. The room was ok though. The terrible view was the top of a roof. Creepy again. The water dispenser was empty all night. The food was gross. Soggy waffles, nats everywhere, little options. Best part was the fruit and cereal. The pool was hella creepy. It's connected to the parking lot and the windows are see through. The hot tub is broken and there were more natsI and lil flies.It felt like swimming in the back rooms! The water was warm. The beds were heaven like usual though! They don't tell you they charge for parking. Usually Embassy does not. Airport prices and atmosphere. Just a bad vibe.
Stayed 1 night in Feb 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, room comfort

Horrible

dirty room , bad service and no air conditioning at night. limited
Stayed 1 night in Feb 2025

10/10 Excellent

Leemar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth the money.

Great room.. Good people.
Stayed 1 night in Nov 2024