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Embassy Suites Ontario Airport

3.5 star property

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Photo gallery for Embassy Suites Ontario Airport

Lobby
Lobby
Lobby
Exterior
Serves lunch, dinner, and happy hour

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Hot Tub
  • Housekeeping
  • Bar
$129
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
3663 E Guasti Rd, Ontario, CA, 91761
  • Toyota Arena
    ‪17 min walk‬
  • Ontario Convention Center
    ‪2 min drive‬
  • Ontario Mills Shopping Mall
    ‪3 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪17 min walk‬

Room options

View all photos for Suite, One King Bed, Roll In Shower

Hypo-allergenic bedding, down comforters, in-room safe

Suite, One King Bed, Roll In Shower

9.4 out of 10
Exceptional
(11 reviews)
  • 483 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Two Queen Beds, Non-Smoking, Roll In Shower

Hypo-allergenic bedding, down comforters, in-room safe

Two Queen Beds, Non-Smoking, Roll In Shower

8.6 out of 10
Excellent
(11 reviews)
  • 585 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 1 King Bed

8.6 out of 10
Excellent
(46 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe

Room, 1 King Bed

  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe

Studio, 2 Queen Beds

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two queens

Two queens | Hypo-allergenic bedding, down comforters, in-room safe

Two queens

8.0 out of 10
Very good
(17 reviews)
  • 559 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

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Exterior

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About this property

Embassy Suites Ontario Airport

3.5-star hotel in Guasti
An indoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, a free airport shuttle, and a free manager's reception. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite.
Embassy Suites Ontario Airport offers 175 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. These individually decorated and furnished accommodations have separate dining areas and include queen sofa beds. Beds feature down comforters. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Ontario hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Embassy Suites Ontario Airport provides a hot tub and a 24-hour fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on site and wired and wireless Internet access is complimentary.

Event facilities measuring 5300 square feet (492 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and gift shops/newsstands. A roundtrip airport shuttle is complimentary to guests (available on request). Onsite parking is available (surcharge).

Embassy Suites Ontario Airport is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.
Chaffeys - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Chaffeys Lounge - This lobby lounge specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle from 4:00 AM to 11:00 PM on request
  • Uncovered self parking on site (USD 17.50 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Chaffeys
  • Chaffeys Lounge

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 5,300 square feet of conference space
  • 8 meeting rooms
  • Computer station

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Queen sofa bed

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Separate dining area
  • Wet bar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay), plus a one-time cleaning fee of USD 300.00
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • An effective city/local tax rate of 0.195 percent will be charged
  • Destination fee: USD 0.53 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 17.50 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation (varies based on length of stay) plus USD 300.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Hotel Ontario Airport
Embassy Suites Ontario Airport
Ontario Airport Embassy Suites
Embassy Suites Ontario-Airport Hotel Ontario
Embassy Suites Ontario Airport Hotel
Embassy Suites Ontario Hotel
Embassy Suites Ontario Ontario
Embassy Suites Ontario Airport Hotel
Embassy Suites Ontario Airport Ontario
Embassy Suites Ontario Airport Hotel Ontario

Embassy Suites Ontario Airport Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 536 out of 1007 reviews
Rating 8 - Good. 188 out of 1007 reviews
Rating 6 - Okay. 104 out of 1007 reviews
Rating 4 - Poor. 86 out of 1007 reviews
Rating 2 - Terrible. 93 out of 1007 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jignesh

Stayed 1 night in Jun 2025

8/10 Good

Theodis

Stayed 2 nights in Jun 2025

10/10 Excellent

ivan

Stayed 1 night in May 2025

2/10 Terrible

Tricia

Traveled with family
Disliked: Staff & service, room comfort
There was huge disconnect between what I booked on hotels.com vs. what I actually got when I checked in. I am a family of 6. I booked a 2 queen room. When I checked into the hotel they gave me an accessible 1 king bed. I didn’t know until I actually brought all my luggage up to the room. Called the front desk to fix this mistake and the front desk said that because I booked with a third party (hotels.com) it came over into their system as an accessible 1 king bed and that there were no more 2 queen beds available. The only thing they could do for me was give me extra bedding. We were 6 bodies in that hotel room. Very upsetting and frustrating especially because I have 4 kids.
Stayed 1 night in Jun 2025

2/10 Terrible

Laura

Disliked: Property conditions & facilities
Terrible. Very dated rooms. The air conditioning in the room was not working for the whole stay, so the room was very hot and muggy. Also the hotel does NOT have enough on-site parking, so if you arrive in the evening they tell you to go find street parking. I would never stay here again.
Stayed 1 night in Jun 2025

10/10 Excellent

Carlos

Stayed 1 night in May 2025

10/10 Excellent

Lakeisha, Bakersfield

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean property. Will stay again.
Stayed 1 night in Jan 2025

8/10 Good

Ronda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Rosa

B
Stayed 1 night in May 2025

10/10 Excellent

Jose Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in May 2025

10/10 Excellent

Leroy

Stayed 1 night in May 2025

6/10 Okay

Yvonne, Granite Bay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and clean. The elevator wasn’t working and you have to pay for daily parking.
Stayed 2 nights in May 2025

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property super close to Ontario airport. Staff friendly and helpful
Stayed 1 night in May 2025

10/10 Excellent

Josefina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful!! Will be staying here again!!
Stayed 2 nights in May 2025

10/10 Excellent

JOHN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like that parking charge
Stayed 2 nights in May 2025

8/10 Good

Matthew

Stayed 1 night in Apr 2025

4/10 Poor

Brandy

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The facility is run down and not well maintained. Towels were all stained as well as the duvet cover, the hair dryer was full of lint, the sofa looked very worn and not clean. Over all the second floor looked very poorly kept, wall paper coming off or poor patch/paint repairs as well as old worn out carpeting.
Stayed 4 nights in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Karen

Stayed 1 night in May 2025

6/10 Okay

Verified traveler

Traveled with family

Needs maintenance

This is my second stay at this hotel in the last 6 months and not completely satisfied. On this trip, upon arriving to our room, we noticed that both the bathroom sink and bar sink were clogged. Every time we needed to wash our hands of use the sink it filled up quickly and took an extremely long time to drain out. This is definitely an issue that the housekeeper should have addressed before allowing a new guest to check in.
Stayed 1 night in Apr 2025

10/10 Excellent

Julia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the convenience of the airport shuttle. Loved the free cocktail hour and snacks. Very clean rooms and bathroom. Would only recommend changing the blanket for the sofa bed
Stayed 4 nights in Apr 2025

10/10 Excellent

Katherina, Los Gatos

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!! Great accommodations
Stayed 1 night in Apr 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service
The ice maker on the 3rd floor never works, I say this as I’ve stayed here multiple times over the past 2 years and it has never worked. If you call for ice they only bring you a small plastic cup of ice not a bucket.
Stayed 3 nights in Mar 2025

2/10 Terrible

Mary

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t let me check in because I had my married name on my ID, I explained and provided additional information but said I could use my payment, my boss paid for my incidental which make it make sense that someone else can pay but I couldn’t pay for myself. I’m a Hilton honors member and have stayed at same branch of hotels and this has never happened before. Overall experience really terrible. The room was questionable, someone tried to open the connecting door at night. They only gave me 1 key card which was weird, it was concerning thinking if someone else kept the second key card. There would be a jack hammer noise every time I turned the water on the bathroom sink. I’ve stayed in many places and traveled and this place gave me the creeps.
Stayed 1 night in Apr 2025

4/10 Poor

Brett

They charge hotel guests $17.50 per car per night for parking and there isn't even parking available. Not a bad hotel overall but public areas (particularly the restrooms) could use more cleanliness. Compared to other Embassy Suites this one is kind of a dump
Stayed 2 nights in Mar 2025