2/5 Poor
Verified traveler
Traveled with group
28 Sep 2020
Liked: Cleanliness
Disliked: Staff & service
no amenities and not the best customer service
Stayed 1 night in Sep 2020
Photo gallery
Guest reviews
4.1 out of 5 Very Good
1,001 reviews
Guests rated this property 4.3/5 for cleanliness.
Popular amenities
Pool
Free WiFi
Pet Friendly
Air Conditioning
Restaurant
Breakfast Available
Cleaning and safety practices
- Cleaned with disinfectant
- 24-hour vacancy between guest room stays
- Hand sanitizer provided
Map
929 South Broadway, Los Angeles, CA
Explore the area
Staples Center13 min walk
Los Angeles Convention Center17 min walk
Echo Park4 min drive
Los Angeles, CA (LAX-Los Angeles Intl.)26 min drive
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About this area
Los Angeles
Located in Los Angeles's Historic Core neighborhood, Ace Hotel Downtown Los Angeles is in the city center. Hollywood Bowl and Dolby Theater are cultural highlights, and some of the area's notable landmarks include Hollywood Walk of Fame and Hollywood Sign. Don't miss out on a visit to Universal Studios Hollywood.
What's nearby
- Staples Center - 13 min walk
- Los Angeles Convention Center - 17 min walk
- Echo Park - 4 min drive
- University of Southern California - 9 min drive
- Dodger Stadium - 15 min drive
Getting around
- Los Angeles Cal State Station - 8 min drive
- Pershing Square Station - 12 min walk
- Los Angeles Intl. Airport (LAX) - 26 min drive
Restaurants
- Best Girl - Open Oct 1 – Restaurant with a bar. Serves breakfast, lunch, dinner, and light fare daily. Reservations required.
- Upstairs at Ace Hotel – Serves dinner and light fare daily. Reservations required.
- Stumptown Coffee Bar – Open daily.
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry sanitization guidelines of SafeStay (AHLA - USA) and Safe Travels (WTTC - Global)
Social distancing
Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi and wired Internet
Parking and transportation
- No onsite parking available
Food and drink
- Local cuisine breakfast available for a fee daily 7:00 AM–11:00 AM: USD 1-50 per person
- 1 restaurant and 1 coffee shop/café
- 1 poolside bar and 1 bar
Things to do
- Outdoor pool
Family friendly
- Dry cleaning service
- Outdoor pool
Conveniences
- ATM/banking services
- Ballroom
- Banquet hall
- Elevator
- Gift shop/newsstand
Guest services
- 24-hour front desk
- Concierge services
- Dry cleaning service
- Housekeeping (on request)
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Tour/ticket assistance
Languages spoken
- Chinese
- English
- Spanish
Business services
- Meeting rooms
Outdoors
- Rooftop terrace
Accessibility
- If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Accessible bathroom
- Braille signage
- In-room accessibility
- Roll-in shower
- Wheelchair-accessible parking
More
- Smoke-free property
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Blackout drapes/curtains
- Hypo-allergenic bedding
- Linens
- Premium bedding
Bathroom
- Bathrobes
- Bathtub or shower
- Free toiletries
- Hair dryer
- Towels
Entertainment
- Cable channels
- Flat-screen TV
- iPod dock
Food and drink
- Electric kettle
More
- Desk
- Free local calls
- Phone
- Safe
Policies
Check-in
Check-in from 3:00 PM - midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 18
Check-out
Check-out before noon
Late check-out subject to availability
Express check-out
Special check-in instructions
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
An adult age 18 or older must assume all liability for the booking
Renovations and closures
The following facilities or services will be unavailable from August 31 2020 to September 29 2020 (dates subject to change):
- Bar/Lounge(s)
- Daily housekeeping
- Fitness facilities
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of USD 25 per pet, per night
Dogs only
Up to 25 lbs
Food and water bowls are available
Restrictions apply; for more information contact the property at the number on the booking confirmation
Children and extra beds
Children are welcome
Kids stay free! Up to 9 children 17 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- Destination fee: USD 28.92 per accommodation, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Breakfast fee: between USD 1 and USD 50 per person (approximately)
- Pet fee: USD 25 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability, amount varies)
- Late check-out is available for a fee (subject to availability, amount varies)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
We should mention
Up to 9 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
4.1
Very Good
1,001 reviews4.3/5
Cleanliness
4.3/5
Staff & service
4.1/5
Amenities
4.1/5
Property conditions & facilities
3/5 Okay
Tyanika
Traveled with family
22 Sep 2020
Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Sep 2020
2/5 Poor
william
Traveled with group, Business traveler, Traveled with family
19 Sep 2020
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
disappointing
Stayed 2 nights in Sep 2020
4/5 Good
Jasmine
16 Sep 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minor Suggestions but amazing space
Stayed 3 nights in Sep 2020
5/5 Excellent
BE, Orange County
Traveled with partner
14 Sep 2020
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
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