2/10 Terrible
Chris, Splendora
Traveled with family
Jan 13, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never knew there were hotels managed this poorly. We booked a room for our son on New Year’s Eve so that he didn’t have to drive home. We stopped by when we got into town to be sure they didn’t need to see my credit card prior to check-in. It took them 20 minutes to come to the front desk…..once they even came out of the back room, said wait, and then didn’t return for another 10 minutes. They assured us that he would just need his ID and that he could check-in at any hour. Our son arrived around 1:30am, the door was locked, no one answered the bell, and no one answered the phone. He ended up having to call someone to give him a ride home. I complained to Expedia. They tried to call the hotel to confirm, and even they couldn’t get them to answer the phone. They opened an investigation and, after one week, I received an email that said they were never able to contact the hotel and there is nothing else they can do for me. This is literally unacceptable. No only is the hotel compete crap, Expedia chooses to continue booking rooms through them and refuse to accept any responsibility. Expedia should choose to take the hotel off their search results to protect their clients from being scammed in this way. I went to the hotel to complain and the owner called two guys down from upstairs in an attempt to intimidate me. Very poor experience and very unprofessional. On top of that, the lobby was dirty and in disrepair, old water heaters by the front doors, and pool is full of dirt.
Chris
Stayed 1 night in Dec 2024
