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Best Western Plus White Horse Hotel

4.0 star property

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Photo gallery for Best Western Plus White Horse Hotel

In-room safe, desk, laptop workspace, rollaway beds
Room amenity
Indoor pool
Bar (on property)
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Spa
  • Bar
  • 24/7 front desk

Explore the area

Map
68 Clooney Road, Derry, Londonderry, Northern Ireland, BT473PA
  • Peace Bridge
    ‪8 min drive‬
  • Waterside Theatre
    ‪9 min drive‬
  • Guildhall
    ‪10 min drive‬
  • Londonderry (LDY-City of Derry)
    ‪9 min drive‬

Room options

View all photos for Deluxe Room, Multiple Beds, Non Smoking

In-room safe, desk, laptop workspace, rollaway beds

Deluxe Room, Multiple Beds, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

In-room safe, desk, laptop workspace, rollaway beds

Deluxe Room, 1 Double Bed, Non Smoking

  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

In-room safe, desk, laptop workspace, rollaway beds

Standard Room, 1 Double Bed, Non Smoking

9.8 out of 10
Exceptional
(6 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Presidential)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Presidential) | In-room safe, desk, laptop workspace, rollaway beds

Suite, 1 King Bed, Non Smoking, Jetted Tub (Presidential)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Walk-in Shower)

In-room safe, desk, laptop workspace, rollaway beds

Standard Room, 1 Double Bed, Non Smoking (Walk-in Shower)

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

In-room safe, desk, laptop workspace, rollaway beds

Standard Room, 2 Twin Beds, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, rollaway beds

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking

In-room safe, desk, laptop workspace, rollaway beds

Deluxe Room, 2 Twin Beds, Non Smoking

  • Sleeps 3
  • 2 Twin Beds

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About this property

Best Western Plus White Horse Hotel

4-star Londonderry hotel with restaurant
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Best Western Plus White Horse Hotel offers 58 accommodations with safes and coffee/tea makers. Plasma televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include hot stone massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.
In addition to a full-service spa, Best Western Plus White Horse Hotel features an indoor pool and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Event facilities measuring 7772 square feet (722 square meters) include a conference center. This family-friendly hotel also offers a children's pool, a fitness center, and spa services. Onsite self parking is complimentary.

Best Western Plus White Horse Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
68 Clooney Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

Arabic, English, French, German, Polish, Russian, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 8.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • 68 Clooney Restaurant

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf
  • Gym
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (7,772 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 floor
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
6 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 20.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 8.95 per person
  • Rollaway bed fee: GBP 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from Tourism NI.

Property is also known as

Best Western Plus White Horse
Best Western Plus White Horse Hotel
Best Western Plus White Horse Hotel Londonderry
Best Western Plus White Horse Londonderry
Best Western White Horse
Best Western White Horse Hotel
Best Western Plus White Horse
Best Western Plus White Horse Hotel Hotel
Best Western Plus White Horse Hotel Londonderry
Best Western Plus White Horse Hotel Hotel Londonderry

Best Western Plus White Horse Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 205 out of 470 reviews
Rating 8 - Good. 166 out of 470 reviews
Rating 6 - Okay. 71 out of 470 reviews
Rating 4 - Poor. 15 out of 470 reviews
Rating 2 - Terrible. 13 out of 470 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities
2 adults 3 children stayed for one night for the Halloween celebrations in Derry. Location was excellent, 10min drive from the hustle and bustle of the busy city centre. Upon arrival (we arrived early) our room wasnt ready but we were allowed to use the pool and facilities which was brilliant for the kids. Swim done, our room was ready and we were allowed to check-in 2 hours early. Superb. Staff were friendly throughout the hotel and more than helpful. We dined in the hotel that evening, food was grand and service was excellent. Next morning, breakfast was basic but very tasty and as much as you wanted to set you up for the day. Pros - staff, cleanliness of the rooms, comfort of the beds Cons - hotel is slightly dated & the water in the pool was a tad cold I would definitely stay here again!
Stayed 1 night in Oct 2024

10/10 Excellent

Frances

Stayed 2 nights in Oct 2024

8/10 Good

Gemma

Stayed 1 night in Oct 2024

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone in the hotel was friendly & helpful, especially those in the restaurant
Stayed 1 night in Sep 2024

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were excellent
Stayed 2 nights in Sep 2024

8/10 Good

Andrea, Polson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean. The location is awesome. The parking is great too. It was rather noisy though because people chat loudly in the hall late in the evening and doors slam because the doors are heavy. At breakfast, one greeter, a senior staff member was rather gruff. Nobody was around we entered the restaurant. We Waited and then we seated ourselves. I think she was annoyed. The other servers though were quite pleasant.
Stayed 2 nights in Sep 2024

10/10 Excellent

Tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, easy access
Stayed 1 night in Sep 2024

10/10 Excellent

Martina, George Town

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was modern, recently renovated with lovely decor. A truely Northern Irish hospitality experience at the bar.
Stayed 1 night in Sep 2024

10/10 Excellent

gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really looked after us, great hotel, lovely room. FYI it’s not in walking distance from anywhere else to eat etc - not a problem for us. We ate in restaurant and it was a great meal.
Stayed 3 nights in Aug 2024

6/10 Okay

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy room as we were the first toom at top of the stairs, Breakfast wasn't the best, if i stayed again id go out for breaky! However very clean and staff were great.
Stayed 1 night in Aug 2024

10/10 Excellent

C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, great staff
We stayed for 2 nights with our 18 month old daughter. Lovely hotel, pool was great. We thought breakfast was goid value and plenty of choice. We ate in the restaurant one nighy and the food was delicious. The staff were helpful especially the barman who was so friendly and welcoming. A great stay!
Stayed 2 nights in Jul 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was so beautiful and staff so friendly food was amazing
Stayed 1 night in Jul 2024

6/10 Okay

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff , terrible spa
The room , staff and food was lovly , the spa was not good at all and the treatments were very bad etc. But the staff refunded and were very apologetic , the main hotel staff were very nice and attentive and lovly room and bar area , I would definitely come back but would not use the spa again
Stayed 1 night in Jul 2024

10/10 Excellent

Aidan

Stayed 1 night in Jul 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pricey considering breaking wasn’t included
Room was ok would have expected it to be slightly better and larger for the price. TV was really small and reception was poor on a lot of channels. Bath/shower was really difficult to get in and out of due to the really small bathroom. Plenty of products provided though. Room was spotlessly clean. The receptionist on duty was excellent very welcoming. Breakfast was extremely expensive for the price with little choice and we were seated right by an open door when it was very breezy outside. Overall it ok but pricey. Not sure it deserves a 4 star. More like a 3.
Stayed 1 night in Jun 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, room comfort
A great hotel
This is a lovely hotel! Check in was easy - the receptionists (Emma and Emily) were polite and knowledgeable. Our room was fabulous! Two super king sized beds. So comfortable. Everything was very clean. Tea and coffee making facilities and bottles of water in the room.
Stayed 1 night in Jun 2024

8/10 Good

Delphine

Stayed 1 night in Jun 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Daniel

Traveled with group
Liked: Staff & service
All good
Stayed 2 nights in May 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful haven
This was a warm, friendly and welcoming place we booked at the last minute after a let down in arrangements but it was the best decision made.
Stayed 2 nights in May 2024

8/10 Good

amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Doris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dinner, bed and breakfast stay
Staff were very helpful, cleanliness was good and beds were extremely comfortable. The restaurant service was slow but the food was excellent. Portion sizes on the small side, but quality of a very high standard. We were next to 2 rooms of party girls who were talking very loudly, slamming doors etc in to the small hours. There was also a birthday party with drum beats heard loudly in the room until midnight. The pool was very busy with children's swimming lessons, but the hot tubs were amazing - a pity that there was an additional charge to use them.
Stayed 1 night in May 2024