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Thistle London Heathrow Terminal 5

3.5 star property

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Photo gallery for Thistle London Heathrow Terminal 5

Terrace/patio
Reception
Airport shuttle
Lobby lounge
Lobby lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Bar

Explore the area

Map
Bath Road, Longford, West Drayton, England, UB7 0EQ
  • Thorpe Park
    ‪11 min drive‬
  • Windsor Castle
    ‪11 min drive‬
  • LEGOLAND® Windsor
    ‪15 min drive‬
  • London (LHR-Heathrow)
    ‪5 min drive‬

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Twin Room

8.0 out of 10
Very good
(7 reviews)
  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Family Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Family Room

7.4 out of 10
Good
(16 reviews)
  • 431 sq ft
  • Sleeps 3
  • 3 Twin Beds OR 1 Twin Bed and 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Double Room

8.2 out of 10
Very good
(230 reviews)
  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Twin Room

8.4 out of 10
Very good
(65 reviews)
  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Double Room, 1 King Bed

  • 182 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room, 1 King Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Executive Double Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(7 reviews)
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Family Room

  • Sleeps 3
  • 3 Twin Beds OR 1 Twin Bed and 1 Queen Bed

View all photos for Deluxe King Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive King Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Executive King Room

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Twin Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Sofitel London Heathrow

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (4365)
$261 nightly
The price is $261 total
includes taxes & fees
Sofitel London Heathrow

About this property

Thistle London Heathrow Terminal 5

3.5-star hotel in Heathrow Villages
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference center, a coffee shop/cafe, and self parking.
Thistle London Heathrow Terminal 5 offers 266 air-conditioned accommodations with laptop-compatible safes and hair dryers. 38-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This West Drayton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business amenities at this 3.5-star property consist of a business center, 11 meeting rooms, and coworking spaces.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 5490 square feet (510 square meters) include a conference center. This business-friendly hotel also offers a terrace, multilingual staff, and gift shops/newsstands. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Thistle London Heathrow Terminal 5 is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Aviator Sports Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Lobby Lounge - This lobby lounge serves light fare only. Open daily.
Aviator Sports Bar - This bar specializes in British cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

Dutch, English, French, German, Hindi, Italian, Polish, Portuguese, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (GBP 18 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: GBP 16.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aviator Sports Bar
  • Aviator Sports Restaurant
  • Lobby Lounge

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Conference center (5,490 square feet of space)
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 1 floor
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1968
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 38-inch flat-screen TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property offers an airport shuttle service to Heathrow Airport, Terminal 5, via the Heathrow Pod.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 16.50 per person
  • Uncovered self parking fee: GBP 18 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Heathrow Thistle
London Thistle Heathrow
Thistle Heathrow
Thistle Heathrow London
Thistle London
Thistle London Heathrow
Thistle London Hotel
Thistle London Hotel Heathrow
Thistle London Heathrow Hotel West Drayton, Greater London
Thistle London Heathrow West Drayton
Thistle London Heathrow T5 Hotel West Drayton
Thistle London Heathrow T5 Hotel
Thistle London Heathrow T5 West Drayton
Thistle London Heathrow T5
Thistle London Heathrow T5
Thistle London Heathrow Terminal 5 Hotel
Thistle London Heathrow Terminal 5 West Drayton
Thistle London Heathrow Terminal 5 Hotel West Drayton

Thistle London Heathrow Terminal 5 Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1008 out of 2606 reviews
Rating 8 - Good. 945 out of 2606 reviews
Rating 6 - Okay. 388 out of 2606 reviews
Rating 4 - Poor. 138 out of 2606 reviews
Rating 2 - Terrible. 127 out of 2606 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Steve

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to from Heathrow terminal 5. Staff were very helpful and friendly. The beds and bedding are very comfortable. We opted for the breakfast before heading back to Heathrow to catch a train to our next destination. We would definitely stay here again.
Stayed 1 night in Apr 2025

8/10 Good

Hilary

Liked: Property conditions & facilities
The bathroom could be updated. The shower was very slippery. A mat for the tub could help
Stayed 1 night in Apr 2025

2/10 Terrible

Oliver

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Incredibly dissatisfied with our stay. Only stayed here as it was supposed to be easy to get to T5, and the Masters (golf) was on. This hotel was advertised as having sky sports and I even called up night before to check they’d have it on. I was told yes, just ask the staff to switch it on. We arrived having had a horrendous effort trying to get to the hotel.. better off in the Premier Inn. The golf wouldn’t work as they didn’t have the licence… great. Literally an advertisement outside the property saying that have sky sports. Oh.. and beers are £7! Long and short of it is if you have the money, stay in T5 (Sofitel?). Otherwise, you’re better off in the Premier Inn just up the road from this one. Will not be returning.
Stayed 1 night in Apr 2025

4/10 Poor

Michaela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible stay

Stayed 1 night before flying out on holiday, the room was very small and cramped. Extremely dated and dark. It was just me and my 11 year old and we struggled with the size. Beds were rock solid. Ate at the on site restaurant which was the worse thing I’ve ever eaten, safe to say went to bed hungry - they also kept pushing a wine offer for a bottle of wine. I was a solo adult???
Stayed 1 night in Apr 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The POD transportation connection to Terminal 5 is very convenient. I you're traveling out of Terminal 5 this is a great option.
Stayed 1 night in Apr 2025

10/10 Excellent

Segun

Stayed 1 night in Apr 2025

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read the reviews prior to booking at the property. Some of the reviews were accurate and others were not. I found that: -There is limited access to get from the terminal to the hotel. The Pods in terminal 5 were the easiest transportation to/from the hotel. Just know the Pods are completely driverless on a predetermined track (think of a Disneyland ride without all of the effects) and they need to charge and have to reboot. I did have to wait once for a Pod to reboot prior to entering. However, it was easy and convenient to ride. They drop off at a "station" in the parking lot not far from the hotel. You just have to follow the signs from there. They are a bit harder to find inside Terminal 5 as they are not on the elevator signs. -There is no lift/elevator. However, to get to the first floor is all of 12 stairs. If you have mobility issues, I suggest asking ahead of time for a ground floor unit (which could be farther away from the front desk than the first-floor unit). -The restaurant is upstairs and a bit hard to find but the staff gave out easy directions. -I would bring a refillable water bottle. I found the water to purchase was expensive and easier to fill in the terminal. As for the room, it was clean and the staff were friendly. There was a decent step up into the shower though, so again if you have mobility issues, I would ask ahead of booking about shower access. There are also several UberEats restaurants you can choose from nearby that deliver to the hotel.
Stayed 1 night in Mar 2025

10/10 Excellent

kaylea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exactly what I needed

Absolutely fantastic location and a beautiful room. I ate dinner in the restaurant and that was great too. No complaints 10 out of 10 for exactly what I needed.
Stayed 1 night in Mar 2025

10/10 Excellent

anelma

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently close to airport.
Stayed 1 night in Apr 2025

6/10 Okay

Yvettr

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Earl, Meteghan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 1 night in Mar 2025

10/10 Excellent

richard

Stayed 1 night in Apr 2025

8/10 Good

Gwilym

Stayed 1 night in Apr 2025

6/10 Okay

Heung

Disliked: Amenities
none
Stayed 1 night in Apr 2025

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very convenient to either take the local bus or the POD to the hotel. A lot of stress is removed worrying about how much time you need to get to airport. Just a few minutes on the POD. We use the hotel as our first night sleep then off and about. Departing is just made more simple this way. You can ride train from the airport into the city.
Stayed 1 night in Apr 2025

10/10 Excellent

Richard

Stayed 1 night in Apr 2025

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heathrow T5 Hotel

Great location, just a few minutes on the bus to / from T5
Stayed 1 night in Apr 2025

6/10 Okay

Patrick

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Lara Seph

Traveled with partner
Liked: Cleanliness, staff & service
Great breakfast buffet
Stayed 1 night in Apr 2025

10/10 Excellent

Natalie

Stayed 1 night in Mar 2025

10/10 Excellent

Lee Ann

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Perfect for basic stay for LHR T5

Perfectly cheap and cheerful for an overnighter before an early-ish flight from LHR T5. Very basic and a little tired, but had all you needed - shower and a clean bed - for a quick stopover. Breakfast was very nice and when factored into the room cost (£15 each if purchased on site) made the stay an absolute bargain. Local 423 bus only 2 stops to/from airport, stops right outside the hotel. Will definitely stay again!
Stayed 1 night in Apr 2025

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025