We, a family of three, stayed at Royal National Hotel during the first week of November and it was a delightful experience overall. I loved the location, right next to Russel Square Subway(tube) station with very nice options for all kinds of food and shopping. The room I selected from the app was good but there was an issue with the bed and the issue was that the two double beds were placed side-by-side but not joined so they were coming apart at night and as a family with a small child we wanted to have one bed instead. I went to the customer service desk and the gentleman named Jannai was EXTREMELY helpful and generous to understand the problem and changed the room for us. Thank you Jannai!
Overall, the room was spacious, clean and had all the amenities we wanted. The location, again, was fantastic and all the major attractions can easily be accessed via subway and the bus. If i visit London again, I would be happy to stay at this hotel.