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Montcalm Piccadilly Townhouse, London West End

5.0 star property

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Photo gallery for Montcalm Piccadilly Townhouse, London West End

Front of property
Club Room | 1 bedroom, premium bedding, minibar, in-room safe
Lounge
Club Twin Room | 1 bedroom, premium bedding, minibar, in-room safe
Interior entrance

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Room service
  • 24/7 front desk
  • Air conditioning
  • Housekeeping

Explore the area

Map
65-73 Shaftesbury Avenue, Piccadilly, London, England, W1D 6EX
  • Leicester Square
    ‪2 min walk‬
  • Piccadilly Circus
    ‪4 min walk‬
  • Trafalgar Square
    ‪8 min walk‬
  • London (LHR-Heathrow)
    ‪35 min drive‬

Room options

View all photos for Deluxe Single Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Club Twin Room

Club Twin Room | 1 bedroom, premium bedding, minibar, in-room safe

Club Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite

  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite (Four Poster)

Suite (Four Poster) | 1 bedroom, premium bedding, minibar, in-room safe

Suite (Four Poster)

  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room

Economy Double Room | 1 bedroom, premium bedding, minibar, in-room safe

Economy Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Room

Club Room | 1 bedroom, premium bedding, minibar, in-room safe

Club Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Twin Room

1 bedroom, premium bedding, minibar, in-room safe

Premier Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Single Room

1 bedroom, premium bedding, minibar, in-room safe

Premier Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Club Double Room

1 bedroom, premium bedding, minibar, in-room safe

Club Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite

  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

Basic Double Room

  • Sleeps 2
  • 1 Double Bed

Club Twin Room

  • Sleeps 2
  • 2 Twin Beds

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Four Poster Suite

1 bedroom, premium bedding, minibar, in-room safe

Four Poster Suite

  • Sleeps 2
  • 1 Double Bed

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Double Room

1 bedroom, premium bedding, minibar, in-room safe

Premier Double Room

  • Sleeps 2
  • 1 Double Bed

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About this property

Montcalm Piccadilly Townhouse, London West End

5-star hotel in London City Centre
Along with a fitness center, this smoke-free hotel has a snack bar/deli and a coffee shop/cafe. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services, and a 24-hour front desk. Housekeeping is available on request.
Montcalm Piccadilly Townhouse, London West End offers 67 accommodations with minibars and safes. Beds feature premium bedding. 20-inch plasma televisions come with cable channels. Bathrooms include bathtubs or showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a coffee shop/cafe and a snack bar/deli. Wired and wireless Internet access is complimentary. This luxury hotel also offers a fitness center, multilingual staff, and tour/ticket assistance.

Montcalm Piccadilly Townhouse, London West End is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
GAIL's Bakery - Onsite café.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Bulgarian, English, Farsi, French, Hindi, Italian, Lithuanian, Portuguese, Romanian, Russian, Slovak, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 11:00 AM for a fee: GBP 15 to 50 for adults and GBP 10 to 25 for children
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • GAIL's Bakery

Things to do

  • Gym

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 5 floors
  • At least 80% lighting from LEDs
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 20-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Heated floor
  • Iron/ironing board
  • LED lighting
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before 11:00 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 15 to 50 for adults, and GBP 10 to 25 for children
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western London Piccadilly
Best Western Piccadilly
Best Western Piccadilly London
Best Western Premier Piccadilly
Best Western Premier Piccadilly London
Best Western Premier Shaftesbury Piccadilly
Best Western Premier Shaftesbury Piccadilly Hotel
Best Western Premier Shaftesbury Piccadilly Hotel London
Best Western Shaftesbury Piccadilly
Piccadilly Best Western
Shaftesbury Premier London Piccadilly Hotel London
Shaftesbury Premier London Piccadilly Hotel
Shaftesbury Premier London Piccadilly London
Shaftesbury Premier London Piccadilly
Piccadilly London West End Hotel London
Piccadilly London West End Hotel
Piccadilly London West End London
Piccadilly London West End
The Piccadilly London West End England
Piccadilly London West End House London
Piccadilly London West End House
The Shaftesbury Premier London Piccadilly
Best Western Premier Shaftesbury London Piccadilly
Piccadilly London West End Guesthouse London
Piccadilly London West End Guesthouse
The Piccadilly London West End England
Piccadilly End Guesthouse
Piccadilly End

Montcalm Piccadilly Townhouse, London West End Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 543 out of 1005 reviews
Rating 8 - Good. 255 out of 1005 reviews
Rating 6 - Okay. 107 out of 1005 reviews
Rating 4 - Poor. 56 out of 1005 reviews
Rating 2 - Terrible. 44 out of 1005 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Rosie

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
My room hadn't been cleaned properly, the towels were ripped .. no information given about facilities / breakfast / check out times
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel

Lovely hotel, staff were very helpful and friendly. The junior Suite was perfect for our needs.
Stayed 1 night in Mar 2025

10/10 Excellent

David F.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is hard to start a review of the Montcalm without highlighting the location in the West End. As someone with a mobility impairment, it was a delight to be steps away from so many theaters (including those hosting Hadestown, Oliver, Fawlty Towers, and Les Miserables). On top of that, there are numerous affordable and tasty restaurants close by, including Vietnamese, Chinese, Brazilian, Japanese, steakhouses, and other ethnic cuisines. For travelers on a budget who do not want to give up food quality and other values (cleanliness and ambience), this is an ideal place to stay. Then there is the physical environment of the hotel. There is a well-lit and inviting lobby. Guestrooms are not huge, but they are well-furnished and stocked with water and fresh fruit. Bathrooms are clean and well-designed. Linens are high quality and rooms are reached through a fast, convenient elevator. Just remember to bring multiple adapters if you are not native to the U.K electrical system. Staff was friendly and helpful and the room prices are reasonable. This is an outstanding choice for tourists, especially for those with theater plans in the West End.
Stayed 3 nights in Feb 2025

10/10 Excellent

ABDELHAKIM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

London theatre break

Lovely hotel and perfect location. Breakfast is a voucher for the bakery next door. This is fine for a couple of days but could become monotonous if your staying for longer. Would recommend
Stayed 2 nights in Feb 2025

10/10 Excellent

Tariq

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, room very clean, staff very helpful location perfect and very central. Will definitely stay here again when in London.
Stayed 1 night in Feb 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is ideally located on Shaftesbury Avenue. The welcome at reception was excellent and checkin process good. The rooms are clean and comfortable with everything you need. We had requested a Queen bed but ended up with twin beds. The only downside to the room was the large step into the bathroom, this would be a challenge for someone with mobility issues, I think this should have been mentioned at checkin. Otherwise would recommend hotel as it was good
Stayed 1 night in Feb 2025

6/10 Okay

Sara

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities

Friendly Staff make all the difference !

Great Staff - Good location Comfort and value for money fair Towels replaced twice unnecessarily (suggest you use convention replace if on floor otherwise not required)
Stayed 2 nights in Jan 2025

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Claire

Stayed 1 night in Jan 2025

10/10 Excellent

Holly

Stayed 1 night in Jan 2025

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

Great stay and friendly staff. Doina was especially helpful with our reservation.
Stayed 4 nights in Jan 2025

10/10 Excellent

richard

Traveled with group
Stayed 1 night in Jan 2025

10/10 Excellent

Carla P, Ashburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We geatly enjoyed the convenient location. It was walking distance to theaters, dining, night clubs, and even the British Museum.
Stayed 2 nights in Nov 2024

6/10 Okay

Gemma

Business traveler
Liked: Staff & service
I arrived fairly later on into the evening as a lone female business traveller. On arrivial the two gentlemen on reception were polite but fairly intense, I was requested to provide ID for them to scan, as a UK resident I do not have to do that and I was not confident for that information to be kept on file. One of the young men also follwed me upto my room, opened my room for me and walked inside to show me the mini-bar, which I hadnt asked for and as a solo female traveller I found quite offputting. Not what I needed at 11pm and I did have to ask him to leave. The room was tidy but overall run down and grubby, bathroom shower and sink needed a wipe doen before use and the hotel linen had marks I guess from long-term use.Hotel is on Shaftsbury avenue which is a fairly noisy road, luckily I had my own ear plugs which helped and is something I would highly recommend. Overall this is 3 star standard, its expensive for what it is and I know of other hotels in the area that are nicer standard, less intense reception staff and overall better value money for the price I paid. Probably wont be back.
Stayed 1 night in Jan 2025

10/10 Excellent

Rebecca

Perfect location if you want to explore west end theatres
Stayed 3 nights in Jan 2025

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Miss

Business traveler
Disliked: Room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

jonathan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Big room, enough for my family of 4
Stayed 1 night in Dec 2024

10/10 Excellent

Greg

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. Had a housekeeping issue on day 1 and they fully resolved the concern. Great job!
Stayed 5 nights in Dec 2024

8/10 Good

Chelsea

Traveled with partner
Liked: Cleanliness, staff & service
Great location, rooms are small, gym is very average need free weights. Had issues with payment, staff were very helpful
Stayed 2 nights in Dec 2024

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic weekend at this amazing 5 star property. From our check in to check out the staff couldn’t do enough for us. Amazing junior suite on top floor with great views. Very central and convenient for all shopping and dining options. Thank you, we shall definitely be back!
Stayed 3 nights in Dec 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location and staff

Friendly staff, complimentary upgrade.
Stayed 1 night in Dec 2024