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The New London Carlton Hotel & Service Apartments

3.0 star property

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Photo gallery for The New London Carlton Hotel & Service Apartments

Executive Apartment, 3 Bedrooms | In-room dining
Executive Apartment, 3 Bedrooms | Living area | Flat-screen TV
Front of property
Interior
Executive Apartment, 3 Bedrooms | In-room safe, iron/ironing board, free WiFi, bed sheets

Reviews

7.2 out of 10
Good

Popular amenities

  • Room service
  • Parking available
  • 24/7 front desk
  • Bar
  • Laundry
  • Housekeeping

Explore the area

Map
120 Maida Vale, London, England, W9 1QA
  • Marble Arch
    ‪6 min drive‬
  • Hyde Park
    ‪6 min drive‬
  • Oxford Street
    ‪7 min drive‬
  • London (LHR-Heathrow)
    ‪51 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

View from room

Apartment, 1 Bedroom

  • City view
  • 323 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Family Room

Family Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Family Room

  • City view
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Twin Room

Luxury Twin Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Luxury Twin Room

  • City view
  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio

Studio | In-room safe, iron/ironing board, free WiFi, bed sheets

Studio

  • City view
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | View from room

Apartment, 2 Bedrooms

  • City view
  • 538 sq ft
  • Sleeps 6
  • 2 Twin Beds and 1 Double Sofa Bed OR 1 Queen Bed

View all photos for Single Room

Single Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Single Room

  • City view
  • 140 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Junior Suite

In-room safe, iron/ironing board, free WiFi, bed sheets

Junior Suite

  • City view
  • 258 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • City view
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Double Room

Luxury Double Room | In-room safe, iron/ironing board, free WiFi, bed sheets

Luxury Double Room

  • City view
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

The New London Carlton Hotel & Service Apartments

3-star hotel in City of Westminster
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, coffee/tea in a common area, and a meeting room.
The New London Carlton Hotel & Service Apartments offers 25 accommodations with safes and coffee/tea makers. Flat-screen televisions come with digital channels.

Bathrooms include complimentary toiletries and hair dryers. This London hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This London hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Parking is available onsite for a surcharge.

The New London Carlton Hotel & Service Apartments is a smoke-free property.

The New London Carlton Hotel & Service Apartments has a restaurant on site.
Room service (during limited hours) is available.

Languages

Arabic, Bulgarian, English, French, Italian, Latvian, Polish, Romanian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (GBP 20 per day; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Connecting rooms available
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 40

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: GBP 48 per person (one-way)
  • Self parking fee: GBP 20 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 40 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

New Carlton Hotel & Service Apartments
New London Carlton Hotel & Service Apartments
New London Carlton Service
New London Carlton Hotel Service Apartments
New Carlton Hotel Service Apartments
The New London Carlton Hotel Service Apartments
Carlton Service Apartments
The New London Carlton Hotel & Service Apartments Hotel
The New London Carlton Hotel & Service Apartments London
The New London Carlton Hotel & Service Apartments Hotel London

The New London Carlton Hotel & Service Apartments Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 55 out of 305 reviews
Rating 8 - Good. 127 out of 305 reviews
Rating 6 - Okay. 73 out of 305 reviews
Rating 4 - Poor. 31 out of 305 reviews
Rating 2 - Terrible. 19 out of 305 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Andrew

Liked: Room comfort
Unfortunately I had to cut my stay short because of the dreaded virus . Room was great
Stayed 2 nights in Mar 2020

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nine

Always good
Stayed 1 night in Mar 2020

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!!

Great staff, comfy and affordable
Stayed 1 night in Mar 2020

6/10 Okay

Vanessa and Sherwyn

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great stay, but not happy with luggage collection

We are happy with the stay, We are very disappointed that luggage store is advertised, but every Friday when collecting, I am made to feel that I am inconveniencing the lady who is sitting at the reception, just by the comments that were made by her. I hope next Friday I will be met by a more friendly manner.
Stayed 1 night in Feb 2020

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful
Stayed 2 nights in Feb 2020

6/10 Okay

Naheed Atiq

Disliked: Cleanliness, staff & service

7 day stay

Comfortable room with kitchen but very run down Carpet is filthy and probably never cleaned. Only dirty chair to sit, so I used a towel over it. There is no desk, only a highly side board, so couldn’t write sitting on the chair. No breakfast available to buy even though a full restaurant is advertised in the hotels.com listing. Staff not party friendly. I understand the hotel is shutting down soon - about time!.
Stayed 6 nights in Jan 2020

6/10 Okay

Sadia

Liked: Room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The hotel was good enough for a one night stay over. The glass shower door in our bathroom was not closing properly, resulting in some flooding in the bathroom. The kitchen was also down. Other than that, the room was clean and warm. The hotel is also accessible via the Underground.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities

Missed Opportunity

This hotel could be a little gold mine! In the heart of Maida Vale and near some nice restaurants and the tube etc. You can be in the West End in 15 minutes It is a such a shame it is so run down and needs so much work.Our room was ok but not very clean and poorly equipped. There was a kitchen but nothing in there to make it functional, not enough cups or glasses, cutlery etc. The bed and towels were clean and beds comfy, but the whole place needs a refurb, the shower was mouldy and the walls and carpets marked. Most annoying was that the curtains didn't fit the windows! There is no public area to the hotel - no bar or restaurant or even a toilet available so don't plan to do anything but sleep there. The hotel is quite a noisy building - we could hear other toilets being flushed, the lift and people talking. Staff were pleasant and parking is secure, if not on the expensive side for this part of London. If you managed to pay about £40- 50 per night for a room it would be a fair price, I have stayed in better Premier Inns and Travelodges.
Stayed 1 night in Dec 2019

8/10 Good

HATIM

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfied

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Location was great for me. Staff are very helpful and friendly.
Stayed 2 nights in Nov 2019

4/10 Poor

Alexander

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
These apartment unit fit 5 people comfortably but some of the items were not working. For example, the refrigerator and microwave. It is a little out dated and the sheets were stained. The person that checked me in was a not as friendly. Overall the location is great. We walked to a few restaurants, bar, store and starbucks. It was doable for one night.
Stayed 1 night in Oct 2019

8/10 Good

Umaru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very warm cordial staff. Clean rooms, clean sheets, quiet and serene environment.
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
The staff was very helpful specially the receptionist called “Youssif” Location of the hotel was okay, a little bit far from center but its good Phone was out of service so couldn’t call reception Not all sockets were functioning for charging the phone or turning on the hair dryer Price expensive for what they have BUT clean and nice hotel overall, I would recommend it when prices are a little bit lesser
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

6/10 Okay

Simon

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
We noticed a lot of grime in the bathroom and kitchen area, we had to clean this ourselves as we had 2 young children with us. Because of this we decided not to eat breakfast there that we pre paid for. They have me £20 off the £30 parking charge. But felt they could of gone a bit further. The staff were understanding, but there was no one of authority around to discuss this with.
Stayed 1 night in Jul 2019

4/10 Poor

Haavard

Disliked: Cleanliness, property conditions & facilities, room comfort

Really, really bad hotel. Stay away from this.

I would strongly recommend not to book at this hotel. I made the mistake of paying in advance for four nights; if we could, we would have left immediately and found an other hotel. The hotel is in really bad shape, and the breakfast was terrible. The first night my two daughters and I had to share a bed because the extra bed we had was impossible to sleep in. There was no air condition and it was very warm, and we had almost no sleep at all that night. I should add that most of the employees were polite and friendly. I think they understood that we were extremely dissatisfied.
Stayed 4 nights in Jul 2019

4/10 Poor

Charlie, Cornwall

Disliked: Cleanliness, amenities, property conditions & facilities
The room was extremely dated; the bed base looked like it had be reclaimed from a flood due to water marks all along the base rising approx 10 inches; there were hairs in the bed when I lifted the duvet cover as well as on the floor in the bathroom. It really needs updating and renovating, very tired ... nothing new about it as the name suggests! The breakfast options were extremely limited and there was no alternative milk other than diary. The staff however were attentive and amenable and whilst they were unable to sort things out on the day, were courteous.
Stayed 1 night in Jul 2019

8/10 Good

Fia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the room was small, it was well equipped. The staff were very pleasant.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
They overbooked and upon arrival at 1130pm had no room for us leaving us stranded in London. A huge compensation request follows.
Stayed 1 night in Jun 2019

6/10 Okay

Michael

Liked: Cleanliness, room comfort

Needs refurb

Annoyingly. Had to leave £100 deposit as no photo ID as not told I’d need it. Have to wait up to 10 days for return??? Nice bed but bit shabby. Near tube.
Stayed 2 nights in Jun 2019

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and spacious room

Efficient and friendly check-in. Room clean and well appointed. Slight signs of wear but good quality linen and a comfortable bed ensured a pleasant night. Complimentary breakfast was a limited offering, but the coffee was good
Stayed 1 night in May 2019

8/10 Good

John, Manchester

Liked: Cleanliness, staff & service
Service great. Shower in room 15 could do with a revamp. Good location, reasonable cost, although full breakfast should be included, gather than at extra cost. Will use again. Thanks
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019