8/10 Good
Diane
Apr 15, 2025
Liked: Cleanliness, staff & service, amenities
The rooms and halls are dark. I’ve stayed at this hotel many nights because of its location. They would not take cash when I decided to stay extra nights. My credit card had been stolen in Paris so I only had cash. It was a huge hassle to sort it out.
The rooms are good. Nice bedding, comfortable bed, a safe, a fridge and the supplies for coffee.
The staff is fantastic. Helpful and friendly.
USB ports by the bed would be helpful and it would be nice to have a clock in the room.
The bathroom is great with super luxurious bath towels.
The executive lounge is sublime. Great view of Big Ben. Very classy, with very good staff. It’s a bit pricey if you’re not going to be there for breakfast, tea and evening appetizers. Or if you’re not a drinker. Their drink selection is good. In fact , the location and the lounge are the main reason I always stay there even though it’s pretty expensive, especially for a retired Canadian given that the conversion to Canadian dollars is more than double.
Diane
Stayed 1 night in Apr 2025