We were sceptical about this one because of some reviews, but it was lovely.
Very clean beautiful reception area, with friendly, helpful staff. Our room was cosy and clean with nice tea making facilities and a handy mini fridge. Bedding was clean, neat and fresh. We had a nice view onto the street. Air conditioning worked fine.
Shower room was clean and stocked with nice toiletries and soft towels.
Breakfast had a great range, from English breakfast to continental options. We tried a bit of everything over our stay and it was all great, the staff were also very diligent, cleaning up tables immediately and making sure everything was regularly stocked up with fresh options. We especially loved the bacon and sausages, and the croissants were great!
As others have mentioned, there is a slight musty smell in the corridor, but only there. It is fresh and clean-smelling everywhere else, and the room had no smell. Both lifts worked fine. It is a lovely older building and the staff clearly work hard. Very reasonable price for such a great area. They refreshed our room nicely, and the team were great, looking after our bags while we waited for our train etc. Best of all was the location, literally less than 5 mins from Gloucester Road tube station so we could get everywhere with ease. Only a short walk from Kensington high street and the palace. We had a great time and would stay again, we had a double room, room 205 and couldn't really fault it! Thank you! 👍