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Novotel London West

4.0 star property

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Photo gallery for Novotel London West

Superior Twin Room, 2 Twin Beds, Accessible | View from room
Exterior
Terrace/patio
Bar (on property)
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Parking available

Explore the area

Map
1 Shortlands, Hammersmith, London, England, W6 8DR
  • Eventim Apollo
    ‪6 min walk‬
  • Westfield London Shopping Centre
    ‪3 min drive‬
  • Hyde Park
    ‪7 min drive‬
  • London (LHR-Heathrow)
    ‪22 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 Queen Bed

8.0 out of 10
Very good
(8 reviews)
  • 260 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Double Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Double Bed with Sofa bed

8.6 out of 10
Excellent
(20 reviews)
  • 260 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Queen Bed with Sofa bed

Executive Room, 1 Queen Bed with Sofa bed | Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 Queen Bed with Sofa bed

7.6 out of 10
Good
(4 reviews)
  • 259 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premier Room, 1 Queen Bed with Sofa bed

Premier Room, 1 Queen Bed with Sofa bed | Minibar, in-room safe, desk, laptop workspace

Premier Room, 1 Queen Bed with Sofa bed

  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(41 reviews)
  • 260 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

8.6 out of 10
Excellent
(20 reviews)
  • 260 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, 2 Twin Beds

Minibar, in-room safe, desk, laptop workspace

Superior Twin Room, 2 Twin Beds

7.8 out of 10
Good
(11 reviews)
  • 260 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, 2 Twin Beds, Accessible

Minibar, in-room safe, desk, laptop workspace

Superior Twin Room, 2 Twin Beds, Accessible

8.4 out of 10
Very good
(12 reviews)
  • 260 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds | Minibar, in-room safe, desk, laptop workspace

Superior Room, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premier Room, 1 Queen Bed (Executive)

Premier Room, 1 Queen Bed (Executive) | Minibar, in-room safe, desk, laptop workspace

Premier Room, 1 Queen Bed (Executive)

7.4 out of 10
Good
(6 reviews)
  • 260 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Holiday Inn Express London Hammersmith by IHG

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
4.3 out of 5, Excellent, (1001)
$317 nightly
The price is $317 total
includes taxes & fees
Holiday Inn Express London Hammersmith by IHG

About this property

Novotel London West

4-star hotel in Hammersmith and Fulham
2 restaurants, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a conference center, and self parking. Housekeeping is available on request.
Novotel London West offers 630 air-conditioned accommodations with minibars and safes. 55-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to 40 meeting rooms and coworking spaces.

Wireless Internet access is complimentary. Event facilities measuring 53745 square feet (4993 square meters) include a conference center. This business-friendly hotel also offers a fitness center, a terrace, and multilingual staff. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Novotel London West is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Artisan - This fine-dining restaurant specializes in Modern European cuisine and serves dinner only.
Aroma - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
24-hour room service is available.

Languages

Arabic, English, French, Greek, Hindi, Italian, Mongolian, Portuguese, Romanian, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (GBP 84 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 21.75 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Artisan

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 40 meeting rooms
  • Conference center (53,745 square feet of space)
  • Coworking space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

More

  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Meal delivery service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 40.00
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: GBP 40.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 21.75 per person
  • Covered self parking fee: GBP 84 per day
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 40.00 (subject to availability)
  • Late check-out fee: GBP 40.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

London West Novotel
Novotel Hotel London West
Novotel London West
Accor London West
London Novotel
Novotel London West England
Novotel London West Hotel London
Novotel London West Hotel
Novotel London West Hotel
Novotel London West London
Novotel London West Hotel London

Novotel London West Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 443 out of 1002 reviews
Rating 8 - Good. 288 out of 1002 reviews
Rating 6 - Okay. 153 out of 1002 reviews
Rating 4 - Poor. 73 out of 1002 reviews
Rating 2 - Terrible. 45 out of 1002 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Katie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

edd

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Hisham, Stamford

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

4/10 Poor

Sheila

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

AC doesn’t work

The AC kept turning into a heater a night. It would start out blowing cool and then in the middle of the night you would wake up drenched in sweat with it blowing loads of hot air. Everything in the room was very basic - does not even come with lotion or a coffee maker.
Stayed 4 nights in Mar 2025

8/10 Good

Victoria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

mr kevin w

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for going to see shows at the Apollo
Stayed 1 night in Mar 2025

10/10 Excellent

Simon

Stayed 1 night in Feb 2025

10/10 Excellent

Heather, Strabane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, close to the tube and easy to get around.
Stayed 3 nights in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Mar 2025

8/10 Good

Diana

Liked: Cleanliness, staff & service, room comfort

Sketchy location but good inside.

The location of the hotel was a bit odd, although it was close to the Hammersmith tube station which worked well. It didn’t feel walker friendly as there are lots of roads intersecting near and around the hotel but I managed. Good news is that there is a taxi queue right outside which was convenient. The registration desk is on the first floor not the street level ground floor which can cause confusion. The sleeping rooms are basic but the bed was very comfortable. Food from the restaurants and room service was quite good as well.
Stayed 7 nights in Mar 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Stephen

Business traveler
Liked: Room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Thu Nga Thi

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good room sizes, bad pillows for some reason. They are like stones. Really weird to have a nicely kept hotel with such bad pillows.
Stayed 3 nights in Feb 2025

2/10 Terrible

Verified traveler

Disliked: Staff & service, room comfort

A disgrace to the Novotel brand

A disgrace to the Novotel brand, I’ve been to other Novotels and this one is beyond horrible and has the worst service & rudest employees of any Novotel I have stayed at. Inadequate service, failed to deliver simple requests to rooms, segregated treatment of customers and lazy & rude management with zero consideration for acceptable communication. Stay at another Novotel, this one is beyond horrible.
Stayed 3 nights in Feb 2025

10/10 Excellent

Kerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and

Good location, few minutes walk from Hammersmith tube station. We had a room towards the central courtyard so it was no noise from traffic. Good selection in the breakfast. Carpets were a bit worn, but for London this is quite standard. Would return again
Stayed 3 nights in Feb 2025

10/10 Excellent

Sukumar

Traveled with family
Liked: Cleanliness, property conditions & facilities
The facility is renovated
Stayed 3 nights in Feb 2025

6/10 Okay

Teresa L

The ac didn’t seem to work. Room in serious need of refurbishment particularly the carpet needs replacing at the very least.
Stayed 8 nights in Feb 2025

10/10 Excellent

Austin

Stayed 1 night in Feb 2025

8/10 Good

Emily

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Take money for a security deposit and then keep it

The stay was good but it is so incredibly difficult to get your security deposit back.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself was excellent, all of the staff were as well. The room was clean, spacious and the complimentary drinks were a nice surprise and well used. There was also a small supermarket in the hotel, I didn’t use it but it was a great addition. There was however a huge convention happening in the hotel so services like restaurant menus were reduced, it would have been good to have been made aware of this ahead of my stay as I could have made other arrangements. Check in was also very hectic because there were hundreds of people in the hotel, but I didn’t have to wait long. I had planned on having a drink in the bar with some friends I was meeting but couldn’t use the bar because it was so busy due to the convention, we had to meet elsewhere. Parking is available but the spaces are very small, it was busy but this may have been due to the convention, it was £28 for the night.
Stayed 1 night in Feb 2025