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ibis London Excel Docklands

3.0 star property

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Photo gallery for ibis London Excel Docklands

Front of property
Exterior
Twin Room, 2 Twin Beds | 1 bedroom, in-room safe, desk, laptop workspace
Business center
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Breakfast available
  • Bar
  • 24/7 front desk
  • Pet friendly

Explore the area

Map
9 Western Gateway, Royal Victoria Dock, London, England, E16 1AB
  • ExCeL Exhibition Centre
    ‪3 min walk‬
  • O2 Arena
    ‪4 min drive‬
  • Tower Bridge
    ‪13 min drive‬
  • London (LCY-London City)
    ‪4 min drive‬

Room options

View all photos for Twin Room, 2 Twin Beds

1 bedroom, in-room safe, desk, laptop workspace

Twin Room, 2 Twin Beds

  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Double Bed, Accessible

Room, 1 Double Bed, Accessible | 1 bedroom, in-room safe, desk, laptop workspace

Room, 1 Double Bed, Accessible

  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, 2 Twin Beds, Accessible

1 bedroom, in-room safe, desk, laptop workspace

Twin Room, 2 Twin Beds, Accessible

  • 183 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, 1 Double Bed (SweetRoom)

1 bedroom, in-room safe, desk, laptop workspace

Double Room, 1 Double Bed (SweetRoom)

  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

ibis London Excel Docklands

3-star hotel in Docklands
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, a business center, and dry cleaning. Housekeeping is available on request.
Ibis London Excel Docklands offers 278 accommodations with safes and coffee/tea makers. 22-inch flat-screen televisions come with satellite channels. Bathrooms include showers and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center.

A computer station is located on site and wireless Internet access is complimentary. This eco-certified hotel also offers multilingual staff, laundry facilities, and dry cleaning/laundry services. Onsite parking is available (surcharge), along with a car charging station.

Ibis London Excel Docklands is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
FOGGS - This restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Danish, English, French, German, Greek, Hindi, Italian, Polish, Portuguese, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: GBP 10.45 for adults and GBP 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • FOGGS

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10 per pet, per day
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 10.45 for adults and GBP 5.00 for children
  • Self parking fee: GBP 25 per day
  • Pet fee: GBP 10 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Excel ibis
ibis Excel
ibis Excel Hotel
ibis Excel Hotel London Docklands
ibis Excel London Docklands
ibis London Docklands
ibis London Docklands Excel
ibis London Excel Docklands
London Docklands ibis
London Docklands ibis Excel
Accor London Excel
Ibis London Excel Docklands England
ibis London Excel Docklands Hotel
ibis Excel Docklands Hotel
ibis Excel Docklands
ibis London Excel Docklands Hotel
ibis London Excel Docklands London
ibis London Excel Docklands Hotel London

ibis London Excel Docklands Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 456 out of 1003 reviews
Rating 8 - Good. 357 out of 1003 reviews
Rating 6 - Okay. 126 out of 1003 reviews
Rating 4 - Poor. 43 out of 1003 reviews
Rating 2 - Terrible. 21 out of 1003 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Phillip

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Once is enough.

Check in staff was nice. While dealing with another guest issue, the reception made sure to visually connect and lwt mw know he'd be with me as soon as possible. Check in was fast, informative and very knowledgable. Going to my room, the linen closet was open and in disarray..not exactly confidence building. I had to self-service for an iron. The room was a let down. Small and in need of an upgrade, even the heater was minimally effective. The bed, bathroom and comfort were all lacking. Needless to say, I'm not likely to book again.
Stayed 3 nights in Mar 2025

6/10 Okay

Karen

Business traveler
Disliked: Property conditions & facilities, room comfort

Fine for a quick business trip

It was fine for being close to London Excel for my conference. The tv is my room didn't work and it is very basic but it served the purpose for a quick business trip.
Stayed 2 nights in Feb 2025

10/10 Excellent

Elena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Consistent

Reliable, convenient, clean. Just the right amount of comfort for an overnight stay. Also, location is perfect. Quiet at night, yet right by the Elizabeth line for easy access to central London.
Stayed 1 night in Feb 2025

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Philip

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Karen Olivia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here to attend a conference in London Excel and this hotel is excellent. I was right across London Excel and also walking distance from the tube/subway station. Safe area and there are restaurant options nearby. Clean room and the size of the room is also good. Great value for money!
Stayed 4 nights in Feb 2025

10/10 Excellent

Destiny

Stayed 6 nights in Feb 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location. Only negative was the coffee at breakfast was horrible, couldn’t drink it
Stayed 1 night in Feb 2025

8/10 Good

Karyn

Stayed 4 nights in Feb 2025

4/10 Poor

Scott

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Julian, Hialeah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous, professional and helpful staff
Stayed 6 nights in Feb 2025

6/10 Okay

tim

Traveled with group
Room felt a bit more basic than other Ibises have stayed at
Stayed 1 night in Nov 2024

10/10 Excellent

Gareth

Liked: Cleanliness, property conditions & facilities, room comfort

ExCel centre accommodation

Great location for the ExCel conference centre. Been before and will go again. Great value 👍
Stayed 4 nights in Feb 2025

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent customer servce.

Much appreciated warm welcome after a busy day. Room upgrade with drinks voucher, Nespresso coffee machine and complimentary cookies which was a pleasant surprise. Room was nice and quiet. Ate in and the service was excellent. Good buffet breakfast in the morning (although on the second day it was just too busy with two coach loads of tourists all having descended for breakfast at the same time). Decided to eat in the second night and had a very good pizza with a side salad. All in all an excellent stay.
Stayed 2 nights in Feb 2025

10/10 Excellent

EMMA-JAYNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay very convenient

Very surprised with our stay at Ibis hotel, we will definitely use the hotel again as very convenient for Excel. Small room but well appointed, clean, and quiet. Appeared to be also be able to be used as a connecting family room due to the secure area which joined us with next door room. Bag of handmade cookies, 2 bottles of water, tea, coffee, bath robe and normal bathroom shampoo, shower gel, etc. Lovely view of the waterway from the window. Breakfast was vast and very tasty, continental or full English available with plenty of choices of cereal fruit and juices. We also had an evening bar meal, which was nice and great value considering we were in London. Staff of all levels were all very polite and welcoming , nothing was too much trouble. I asked for an extra duvet (as we always fight over duvet), and it was provided straight away by the room ladies. In all we had a lovely 2 night stay, only downside was parking at £25 a night in the hotel next door, but as we were going to Excel, it was cheaper to park there and have a very short walk. Good location, plenty of restaurants, pub, cable car, and DLR within a few mins.
Stayed 2 nights in Feb 2025

6/10 Okay

David

Liked: Cleanliness, staff & service

Cold but convenient

Can't control the weather but room 633 was freezing and the window was firmly closed. Otherwise perfect location for the Excel and all good
Stayed 2 nights in Feb 2025

6/10 Okay

Arieth

Traveled with group
Liked: Property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Emma

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Heating didn’t appear to work well, toilet constantly running so could hear all night and towels not soft. Bed was comfy and pillows too.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Lovely staff

Staff were excellent. Room was very grubby with a large bleach stain in a very dirty carpet Parking is expensive
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

C

Business traveler
Liked: Cleanliness, staff & service, room comfort

Comfortable stay

Good stay. Comfortable bed. Great for proximity to Excel.
Stayed 1 night in Jan 2025