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Holiday Inn London - Sutton by IHG

4.0 star property

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Photo gallery for Holiday Inn London - Sutton by IHG

Exterior
1 bedroom, hypo-allergenic bedding, desk, blackout drapes
Fitness facility
Exterior
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service

Explore the area

Map
Gibson Road, Sutton, England, SM1 2RF
  • Wimbledon Tennis Club
    ‪15 min drive‬
  • Chessington World of Adventures
    ‪16 min drive‬
  • Hampton Court Palace
    ‪20 min drive‬
  • London (LHR-Heathrow)
    ‪41 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | 1 bedroom, hypo-allergenic bedding, desk, blackout drapes

Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(4 reviews)
  • 237 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible | 1 bedroom, hypo-allergenic bedding, desk, blackout drapes

Room, 1 Queen Bed, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

1 bedroom, hypo-allergenic bedding, desk, blackout drapes

Standard Room, 1 Queen Bed

8.2 out of 10
Very good
(26 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed (High Floor)

1 bedroom, hypo-allergenic bedding, desk, blackout drapes

Premium Room, 1 Queen Bed (High Floor)

8.0 out of 10
Very good
(1 review)
  • 238 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, desk, blackout drapes

Standard Room, 2 Double Beds

8.4 out of 10
Very good
(14 reviews)
  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

1 bedroom, hypo-allergenic bedding, desk, blackout drapes

Standard Room

9.0 out of 10
Wonderful
(4 reviews)
  • 238 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner | 1 bedroom, hypo-allergenic bedding, desk, blackout drapes

Suite, 1 King Bed, Corner

  • 269 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room

1 bedroom, hypo-allergenic bedding, desk, blackout drapes

Premium Room

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 Queen Bed with Sofa bed

Room amenity

Premium Room, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 Queen Bed with Sofa bed

Room amenity

Premium Room, 1 Queen Bed with Sofa bed

7.0 out of 10
Good
(2 reviews)
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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Exterior

ibis London Sutton Point

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.3 out of 5, Excellent, (422)
$137 nightly
The price is $137 total
includes taxes & fees
ibis London Sutton Point

About this property

Holiday Inn London - Sutton by IHG

4-star hotel in Sutton West
A full-service spa, an indoor pool, and a restaurant are available at this hotel. WiFi in public areas is free. Additionally, a 24-hour health club, a bar/lounge, and a sauna are onsite.
Holiday Inn London - Sutton by IHG offers 119 air-conditioned accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and portable fans. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

Children under 17 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision. Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub.

Spirit Health Club has 2 treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, Holiday Inn London - Sutton by IHG features an indoor pool and a 24-hour health club. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a business center and 8 meeting rooms. This eco-certified hotel also offers a children's pool, a hot tub, and a sauna. Parking is available onsite for a surcharge.

To-go breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:30 AM and 10:30 AM.
The Junction Restaurant - This restaurant serves breakfast and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, Italian, Latvian, Lithuanian, Polish, Portuguese, Russian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Uncovered self parking on site (GBP 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • On-the-go breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 12 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Junction Restaurant

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Indoor pool
  • Laundry facilities
  • Refrigerator on request
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 8 meeting rooms
  • Business center
  • Computer station
  • Conference space

Full-service spa

  • 2 treatment rooms
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 5 floors
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator on request
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately GBP 12 per person
  • Uncovered self parking fee: GBP 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the swimming pool, health club, or fitness facility, while guests under 17 years old are only allowed in the swimming pool, health club, and fitness facility with adult supervision
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel London Sutton
Holiday Inn London Sutton
London Sutton Holiday Inn
Holiday Inn London Sutton Hotel
Holiday Inn London Sutton
Hotel Holiday Inn London - Sutton Sutton
Sutton Holiday Inn London - Sutton Hotel
Hotel Holiday Inn London - Sutton
Holiday Inn London - Sutton Sutton
Holiday Inn London Hotel
Holiday Inn London
Holiday Inn London Sutton
Holiday Inn London Sutton
London Sutton By Ihg Sutton
Holiday Inn London Sutton an IHG Hotel

Holiday Inn London - Sutton by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 377 out of 915 reviews
Rating 8 - Good. 347 out of 915 reviews
Rating 6 - Okay. 111 out of 915 reviews
Rating 4 - Poor. 50 out of 915 reviews
Rating 2 - Terrible. 30 out of 915 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Megan

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

A nice local getaway in London area

This is a comfortable hotel in suburban London if you are looking to step away from the hustle and inmerse in the local area or are visiting Sutton and neighbouring boroughs. Room was fairly dusty and furnishings were showing some wear and tear. Beds were very comfortable and hotel amenities including breakfast were great.
Stayed 4 nights in Mar 2025

10/10 Excellent

Tayo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Elouise

Stayed 1 night in Mar 2025

10/10 Excellent

TEMITOPE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally excellent for holiday. We had a large group booking. Our stay was very comfortable, pleasant and enjoyable. All the staff especially the Receptionists, those managing the gym/ welness facilties and the breakfast team especially Rohit Bhise, the Head Chef, did exceptionally excellently well. We are excited about coming back soon!
Stayed 1 night in Mar 2025

8/10 Good

Hema

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money. However, far away from London city, may not be suitable for tourists who wish to maximise their time in London city with night tours, theatres etc
Stayed 3 nights in Mar 2025

10/10 Excellent

Courtney

Stayed 1 night in Mar 2025

10/10 Excellent

Mary

Would stay again

Everything was very good except for the pillows,I found them very uncomfortable .
Stayed 1 night in Mar 2025

10/10 Excellent

Joanne, St Johns

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, room comfort
Very nice. Gave me early check in breakfast good value at £12. Rooms need an upgrade tough everything a bit tired now.
Stayed 2 nights in Mar 2025

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Brian

Stayed 4 nights in Feb 2025

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was okay
Stayed 1 night in Feb 2025

6/10 Okay

Julie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

NOT SAFE

Security very bad. I was given a card to get back into the room, because I had left something behind after checking out. The next guests were already in there when I let myself in. We were all appalled. Just glad they were dressed. Imagine a bloke walking in on a lone woman.
Stayed 4 nights in Dec 2024

4/10 Poor

Gareth

Business traveler
Disliked: Property conditions & facilities
Meeting room area between reception and swimming pool was very dirty looked like they hadn’t cleaned up for a couple of days. Room was noisy, double glazing did not cut out the sound from the street
Stayed 1 night in Feb 2025

10/10 Excellent

David

Stayed 1 night in Feb 2025

10/10 Excellent

Suraj

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family-friendly and wonderul staff

Waitering staff within the restaurant are the best thing about this hotel. Huge plaudits to both Summer and Stephen, who accomodated my children and I so much. Very personable and kids loved talking and playing with them. They go that extra mile to make you feel welcome and de-stress. Check in was simple, family room was nice and large, perfect for a family of 4. Pull out bed was a little too springy but fine for a couple of nights stay. Childrens pool was warm and noodles around for the kids to use. Staff, again, were very nice and my expectation was it would be busy but it wasn't. This meant we could spend time in the pool without much interruption. Didnt try the hot tub and sauna but looked like guests were having a good time. Kids dinner selection for vegetarians is limited to two dishes so could be expanded to include pizzas and a veg burger. Ice cream was delicious! Overall, a brilliant stay and will be coming back in the summer!
Stayed 2 nights in Feb 2025

6/10 Okay

Lai M Simmy

Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located in an accessible area with a good transport link. Lots of parking space if you decide to drive. The staff were warm and welcoming and there were good food choices also. You could order online externally and have that delivered with no issues.
Stayed 3 nights in Feb 2025

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities
24/7 front desk, so early morning check-in not a problem.
Stayed 1 night in Feb 2025

6/10 Okay

lisa

Liked: Staff & service
Stayed 2 nights in Feb 2025

6/10 Okay

EMMA

Liked: Staff & service
The TV channels is poor and limited. Some of the areas in the building needs sorting out and the bathrooms needs upgrading. The sauna area needs upgrading. Needs to provide free drinking water in the bedrooms as it’s essential. The breakfast coffee machine needs to have a full milk not watery milk and poor coffees and chocolate drinks. Thanks
Stayed 2 nights in Feb 2025

10/10 Excellent

annkristine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast, convenient for our purpose, will use again
Stayed 1 night in Feb 2025

8/10 Good

Bilikisu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

A

Business traveler
Liked: Cleanliness, property conditions & facilities

One Night Stay

What can i say i was only there for a night over, the main two issues though are that the mattress i had needs to be swapped out as i rolled to the middle of the bed and then there was the breakfast was warm at best.
Stayed 1 night in Feb 2025