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Holiday Inn Hotel & Suites London by IHG

3.0 star property

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Photo gallery for Holiday Inn Hotel & Suites London by IHG

Exterior
Suite, 1 King Bed with Sofa bed (Minifridge) | Hypo-allergenic bedding, down comforters, desk, blackout drapes
Point of interest
Reception
Hypo-allergenic bedding, down comforters, desk, blackout drapes

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Housekeeping
  • Laundry
  • Gym

Explore the area

Map
855 Wellington Rd S, London, ON, N6E3N5
  • White Oaks Mall
    ‪14 min walk‬
  • Victoria Hospital
    ‪4 min drive‬
  • Budweiser Gardens
    ‪7 min drive‬
  • London, ON (YXU-London Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, down comforters, desk, blackout drapes

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, down comforters, desk, blackout drapes

Standard Room

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed (Minifridge)

Suite, 1 King Bed with Sofa bed (Minifridge) | Hypo-allergenic bedding, down comforters, desk, blackout drapes

Suite, 1 King Bed with Sofa bed (Minifridge)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Communications)

Hypo-allergenic bedding, down comforters, desk, blackout drapes

Standard Room, 2 Queen Beds, Roll-in Shower (Communications)

  • 377 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, desk, blackout drapes

Standard Room, 2 Queen Beds

  • 377 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Microwave

Suite, 1 King Bed, Microwave | Hypo-allergenic bedding, down comforters, desk, blackout drapes

Suite, 1 King Bed, Microwave

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Holiday Inn Hotel & Suites London by IHG

3-star hotel in White Oaks
This smoke-free hotel features an indoor pool, a fitness center, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center.
Holiday Inn Hotel & Suites London by IHG offers 143 accommodations with coffee/tea makers and hair dryers. Beds feature down comforters. Flat-screen televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Hotel & Suites London by IHG features an indoor pool and a fitness center. The hotel offers a snack bar/deli. This 3-star property offers access to a 24-hour business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 1215 square feet (113 square meters) include conference space. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. Onsite self parking is complimentary.

Holiday Inn Hotel & Suites London by IHG is a smoke-free property.

Room service (during limited hours) is available.

Languages

English, French, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,215 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 9 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 33 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 15 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel London
Holiday Inn London
London Hotel And Suites
Holiday Inn Hotel & Suites London Ontario
& Suites London By Ihg London
Holiday Inn Hotel Suites London
Holiday Inn Hotel Suites London an IHG Hotel
Holiday Inn Hotel & Suites London by IHG Hotel
Holiday Inn Hotel & Suites London by IHG London
Holiday Inn Hotel & Suites London by IHG Hotel London

Holiday Inn Hotel & Suites London by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 416 out of 1000 reviews
Rating 8 - Good. 313 out of 1000 reviews
Rating 6 - Okay. 151 out of 1000 reviews
Rating 4 - Poor. 61 out of 1000 reviews
Rating 2 - Terrible. 59 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Darwing

Stayed 2 nights in Feb 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

michael

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
pretty major reno going on
Stayed 1 night in Mar 2025

2/10 Terrible

Leslie

Disliked: Staff & service, amenities, property conditions & facilities
Stayed at the Holiday Inn because my Mom was in the hospital and I needed a nice stay with no issues so I could just relax at the end of a long day. This was not that stay. When I first got to my room, the TV and some of the lights weren't working. I had to go down to the front desk and get this fixed. The toilet was also not working properly. It wasn't flushing properly and I was afraid that it was going to overflow every time. I also went to have a shower in the morning and noticed that the faucet only has two modes - SCOLDING HOT or FREEZING COLD. I thought this was concerning so I opted to try and have a bath. The plug wouldn't seal properly and no water would stay in the tub so bathing myself was definitely not an option. When I went to check out, I expressed my concern with the man at the front desk. In any normal situation, the hotel would offer to give you back some of the money that you paid for your stay considering nothing was working or functioning properly. All I got was a quick sorry and the man telling me that they are having water issues on the 8th floor due to construction on the 9th floor. Then why are you allowing people to stay on the 8th floor is there's so many issues? The icing on the cake for my stay is the fact that the room I was in had a kitchenette - a stove, full sized fridge, microwave and dishwasher. Every single hotel that I've ever stayed with a kitchen gives you some basic necessities to use the kitchen like any dishes. WORST. STAY. EVER.
Stayed 1 night in Mar 2025

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean , comfortable and quiet.
Stayed 2 nights in Mar 2025

8/10 Good

Alvaro

Liked: Staff & service
Good
Stayed 2 nights in Feb 2025

8/10 Good

Katie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in town for a family emergency so was only there from late evening and out early the next morning. Front desk staff were very kind. Room was comfy and clean. The shower was hot and decent pressure and the bathtub actually had a plug and was clean.
Stayed 1 night in Feb 2025

8/10 Good

Stacy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly atmosphere and clean.
Stayed 1 night in Feb 2025

8/10 Good

Franz, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Holly

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property, will be very nice when renovations are complete. I think rooms with fridges should have cream for coffee instead of whitener.
Stayed 1 night in Feb 2025

10/10 Excellent

Joann

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and room was very clean will definitely stay again
Stayed 2 nights in Feb 2025

10/10 Excellent

Alfonso

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Thomas

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Clean, quiet.
Stayed 1 night in Feb 2025

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service!
Stayed 1 night in Feb 2025

2/10 Terrible

Ricky

Disliked: Staff & service
Asked for a credit card deposit after everything was paid for.
Stayed 1 night in Feb 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Nathan

Traveled with partner
Giving this a 1 star rating. Booked this through Expedia weeks in advance, got to the hotel and tried to use the same card I used to book the room and got told they only accept full credit cards for their $100 deposit. I offered visa debit, Mastercard debit, and even cash. They had my drivers license as well but refused all my options. I ended up not getting to stay at the hotel as they gave me zero options. Called Expedia to help and the hotel wouldn’t answer their calls. Also, they are mid Reno which they don’t tell you when you books. Restaurant was closed and elevators were “acting up” Don’t bother, find somewhere else
Stayed 1 night in Feb 2025

10/10 Excellent

Brian

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing with a kitchenette in it! Newly renovated, very spacious and comfortable. We were disappointed with how tiny and shallow the pool was, and the pool was COLD! It’s a very narrow ce hotel but too pricey considering this is the off-season.
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities

Wait for renovation to be finished.

Hotel is under construction. No advance notice given of this and not in their listing. No restaurant, no pool. Wifi was inoperable and was not told at check in. Card access to door not working so had to knock to be let in as they had the outside doors locked. Room is spacious and bed comfortable.
Stayed 1 night in Feb 2025

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
N9
Stayed 1 night in Jan 2025

6/10 Okay

Stefanie

Liked: Staff & service
Disliked: Amenities
Was disappoint went with this hotel and paid more then another for my son to be able to swim and the pool was closed. Also the bath tub was not clean.
Stayed 1 night in Jan 2025

8/10 Good

Nadine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Other guests' kids were running around all wild in the halls past 10 pm. There should be a noise curfew!
Stayed 1 night in Jan 2025