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Sandman Hotel & Suites London Downtown

2.5 star property

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Photo gallery for Sandman Hotel & Suites London Downtown

Relax in this stylish room with a large window, comfortable sofa, and flat-screen TV.
Compact kitchen with microwave, refrigerator, and dining area.
Enjoy a comfortable stay with a flat-screen TV, microwave, and refrigerator, plus a desk, sofa, and lamp.
Two large beds with white linens and wooden headboards, a desk with a chair, and a framed picture adorn this stylish room.
Welcome to our lobby, featuring a reception desk, flat-screen TV, and a beautiful potted plant.

Reviews

7.4 out of 10
Good

Popular amenities

  • Housekeeping
  • Pet friendly
  • Laundry
  • Air conditioning
  • Parking available

Explore the area

Map
374 Dundas St, London, ON, N6B1V7
  • London Convention Center
    ‪6 min walk‬
  • Victoria Park
    ‪8 min walk‬
  • Budweiser Gardens
    ‪15 min walk‬
  • London, ON (YXU-London Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(34 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Junior Suite, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(15 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking

8.4 out of 10
Very good
(39 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(48 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Executive Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(14 reviews)
  • Sleeps 4
  • 1 King Bed

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About this property

Sandman Hotel & Suites London Downtown

Hotel in Downtown London
Self parking, a business center, and conference space are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Sandman Hotel & Suites London Downtown offers 109 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 32-inch LCD televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and complimentary newspapers in the lobby. Parking is available onsite for a surcharge.

Sandman Hotel & Suites London Downtown is a smoke-free property.

A complimentary full breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, French, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CAD 18.08 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 28.25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 35 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Self parking fee: CAD 18.08 per day
  • Pet fee: CAD 28.25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Suites Downtown Hotel London
Holiday Inn Express Suites Downtown London
Holiday Inn Express Suites Downtown

Sandman Hotel & Suites London Downtown Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 367 out of 1270 reviews
Rating 8 - Good. 397 out of 1270 reviews
Rating 6 - Okay. 269 out of 1270 reviews
Rating 4 - Poor. 122 out of 1270 reviews
Rating 2 - Terrible. 115 out of 1270 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Donald

Liked: Staff & service, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was at a good location, clean and easy parking
Stayed 1 night in Apr 2025

4/10 Poor

Donald, Carleton Place

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Avoid if you have young children or are traveling alone - the location of this hotel is a "busy area" of London
Stayed 1 night in Apr 2025

4/10 Poor

Andrew

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Madison

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property was in a convenient location, and it was a nice bonus to have a little pub right across from the hotel! The breakfast was also fantastic—great variety and quality. However, I was disappointed that bottled water wasn’t available for purchase and was only offered on two floors—one of which was sold out. It would’ve been more convenient if water was accessible to all guests, regardless of which floor they were on.
Stayed 1 night in Apr 2025

8/10 Good

Christopher

Stayed 1 night in Mar 2025

8/10 Good

Terry, Brampton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Located downtown wjth convenient parking. Alot of people without homes hanging around the property
Stayed 1 night in Apr 2025

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, room comfort
The room was clean. Bed comfortable. Ac worked well. Shower was excellent. Staff were amazing. Friendly and helpful. I was surprised to have to pay for parking. That wasn’t obvious when I booked the room. The lamp by the bed did not work and the plugs didn’t either. Which makes it hard to plug in phones. Lap tops etc. the bathroom fan is so loud and could not be turned off if you wanted light. There were many homeless or displaced adults around but they have to live somewhere. No one bothered me.
Stayed 2 nights in Apr 2025

2/10 Terrible

Elizabeth

I had a confirmed reservation at the hotel here in London, Ont. However, with a walker, supporting me, I was told by the check-in clerk that I was not allowed in the Hotel. There was no way I would be allowed to stay. I showed him my printed confirmation. I had flown from New York, where I spent almost a month, to Toronto, where I spent two weeks, then took a bus to London.
Stayed 6 nights in Apr 2025

6/10 Okay

Laura

Liked: Cleanliness, amenities, property conditions & facilities
I didn’t like that we had to pay for parking
Stayed 1 night in Apr 2025

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2025

10/10 Excellent

JC

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of homeless people makes it a bit uncomfortable being outside
Stayed 1 night in Apr 2025

10/10 Excellent

Ian

Stayed 1 night in Mar 2025

10/10 Excellent

Maya

Stayed 1 night in Apr 2025

8/10 Good

Benjamin

Stayed 1 night in Apr 2025

8/10 Good

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, parking was unexpected at a cost, breakfast could have a few more options But overall it was okay for what we needed it for
Stayed 2 nights in Apr 2025

8/10 Good

Ruth Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Ruth

Stayed 3 nights in Mar 2025

10/10 Excellent

Carl

Metal

Wonderful staff . Great location!
Stayed 1 night in Apr 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

2/10 Terrible

Kapil, Caledonia

Stayed 4 nights in Mar 2025

8/10 Good

Joumana

Liked: Cleanliness, staff & service, property conditions & facilities
The location is close by the hospitals. The homeless people when you leave the hotel are not looking safe.
Stayed 1 night in Mar 2025

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel to stay at. It is very clean and the staff were nice. It’s a great place to stay if you have an even to go to in the downtown area.
Stayed 1 night in Mar 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean
Stayed 1 night in Mar 2025

10/10 Excellent

Lorretta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025