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The Cumberland, London

4.5 star property

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Photo gallery for The Cumberland, London

Exterior
Gold Family Room | Premium bedding, in-room safe, desk, laptop workspace
Cafe
Gold Family Room | Premium bedding, in-room safe, desk, laptop workspace
Cafe

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

Map
1 Great Cumberland Place, London, England, W1H 7DL
  • Marble Arch
    ‪1 min walk‬
  • Hyde Park
    ‪4 min walk‬
  • Oxford Street
    ‪11 min walk‬
  • London (LHR-Heathrow)
    ‪40 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room | Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room | Premium bedding, in-room safe, desk, laptop workspace

Classic Twin Room

  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive King Room (With Executive Club Lounge Access)

Executive King Room (With Executive Club Lounge Access) | Premium bedding, in-room safe, desk, laptop workspace

Executive King Room (With Executive Club Lounge Access)

  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite (With Executive Club Lounge Access)

Studio Suite (With Executive Club Lounge Access) | Premium bedding, in-room safe, desk, laptop workspace

Studio Suite (With Executive Club Lounge Access)

  • 323 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Twin Room (With Executive Club Lounge Access)

Executive Twin Room (With Executive Club Lounge Access) | Premium bedding, in-room safe, desk, laptop workspace

Executive Twin Room (With Executive Club Lounge Access)

  • 172 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Gold King Park View

Gold King Park View | Premium bedding, in-room safe, desk, laptop workspace

Gold King Park View

  • 226 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room (With Executive Club Lounge Access)

Executive Double Room (With Executive Club Lounge Access) | Premium bedding, in-room safe, desk, laptop workspace

Executive Double Room (With Executive Club Lounge Access)

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Accessible Double

Classic Accessible Double | Premium bedding, in-room safe, desk, laptop workspace

Classic Accessible Double

  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Gold Family Room

Gold Family Room | Premium bedding, in-room safe, desk, laptop workspace

Gold Family Room

  • 226 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Gold King Room

Gold King Room | Premium bedding, in-room safe, desk, laptop workspace

Gold King Room

  • 226 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Star Suite (With Executive Club Lounge Access)

Star Suite (With Executive Club Lounge Access) | Living area | 40-inch LCD TV with digital channels

Star Suite (With Executive Club Lounge Access)

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Single Room

Classic Single Room | Premium bedding, in-room safe, desk, laptop workspace

Classic Single Room

  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Gold Twin

Gold Twin | Premium bedding, in-room safe, desk, laptop workspace

Gold Twin

  • 226 sq ft
  • Sleeps 3
  • 2 Twin Beds

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Room

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  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.0 out of 5, Very Good, (1101)
The price is $170
per night
$202 total
includes taxes & fees
Mar 10 - Mar 11
Thistle London Marble Arch

About this property

The Cumberland, London

Hotel in London City Centre
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and conference space. Change of towels is available on request.
The Cumberland, London offers 900 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. 40-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 4306 square feet (400 square meters) include conference space. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Art Deco hotel also offers multilingual staff, tour/ticket assistance, and coffee/tea in a common area. Concierge services and wedding services can be provided.

The Cumberland, London is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:30 AM and 11:30 AM.
SOUND Cafe - This restaurant specializes in British cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
SOUND Sports Bar - This bar serves brunch and light fare. Happy hour is offered. Open daily.
Costa Coffee - This lobby lounge specializes in British cuisine and serves light fare only. Open daily.

Languages

Arabic, Croatian, Dutch, English, Filipino, French, German, Greek, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (GBP 60 per day); reservations required
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Costa Coffee
  • SOUND Cafe
  • SOUND Sports Bar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17 meeting rooms
  • 4,306 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Grab bar near toilet (24 inches high)
  • Handrails in stairways (35 inches high)
  • Raised toilet seat (24 inches high)
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 8 floors
  • Art Deco architecture
  • Built in 1929
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 20 per person
  • Airport shuttle fee: GBP 130 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: GBP 60 per day(1312 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Cumberland Guoman
Cumberland Guoman Hotel
Cumberland Guoman Hotel London
Cumberland Guoman London
Cumberland Hotel Guoman
Guoman Cumberland
Guoman Cumberland Hotel
Guoman Hotel Cumberland
Hotel Guoman Cumberland
Cumberland Hotel London
Cumberland Hotel
Cumberland London
The Cumberland Hotel London
Great Cumberland Place Hotel London
Great Cumberland Place Hotel
Great Cumberland Place London
Hotel Great Cumberland Place London
London Great Cumberland Place Hotel
Hotel Great Cumberland Place
The Cumberland a Guoman Hotel
The Cumberland
Great Cumberland Place London

The Cumberland, London Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 432 out of 784 reviews
Rating 8 - Good. 201 out of 784 reviews
Rating 6 - Okay. 91 out of 784 reviews
Rating 4 - Poor. 27 out of 784 reviews
Rating 2 - Terrible. 33 out of 784 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Sigalit Lerer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Veronique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fab decor and atmosphere
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Tariq

Very good location, rooms are small.
Stayed 5 nights in Nov 2024

10/10 Excellent

Caitlin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is brilliant. It is so clean and the staff are so helpful. When they knew it was a birthday celebration they left a card and bottle of champagne in the room. Thanks for a lovely stay!
Stayed 1 night in Nov 2024

10/10 Excellent

Sengul

Stayed 1 night in Nov 2024

8/10 Good

Omar

Liked: Cleanliness, staff & service
Good location
Stayed 6 nights in Nov 2024

10/10 Excellent

Patrick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 3 nights in Nov 2024

8/10 Good

Ragnheidur

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Eric

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great area of London. Good lobby with a fun vibe.
Stayed 3 nights in Nov 2024

2/10 Terrible

Kirk

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Great comfort, poor experience.
Turned up after paying on the app. Offered an upgrade, charged us for the whole stay again. Got into the upgraded room - dirty knickers were left in the room and only one towel for both of us. Got to breakfast and wasn’t on the system that we were entitled to breakfast and tried to charge us again.
Stayed 1 night in Nov 2024

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 7109 was lovely but some horrendous fan noise kept me awake. Couldn’t work it out where it came from. Poor quality windows too
Stayed 1 night in Nov 2024

10/10 Excellent

Heli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for central London. Good value for money. Very safe. Clean and nice ambiance
Stayed 1 night in Nov 2024

10/10 Excellent

Tricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay.
Such a lovely stay, made to feel very welcome and special. Room was very comfortable, we had food in the evening i. The Sounds Cafe which was gorgeous and service good. Close the Marble Arch tube station so if needing to travel around this made it very convenient.
Stayed 1 night in Nov 2024

6/10 Okay

Kurt

Stayed 2 nights in Nov 2024

6/10 Okay

Peter

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

JESSICA, new york

Traveled with family
Liked: Staff & service, property conditions & facilities
Thks
Stayed 3 nights in Nov 2024

10/10 Excellent

Stacey, Lehi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by Marble Arch red line, but kind of a sketchy neighborhood with lots of homeless. The hotel itself is great.
Stayed 6 nights in Nov 2024

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic 2 night stay
Trip to London with friends for big birthday celebrations. Hotel had sparkling wine and chocolates in our room on arrival with a lovely card and message on the mirror. Very nice touch. Room was a gold king and we had a pull out bed. Very comfortable but a bit of a squeeze with 3 big bags but we managed to make it work for 2 nights and we weren't tripping over anything. Location just around corner from marble arch tube station and Oxford Street is perfect. Both the Luton and Stansted Airport buses stop about a 3 minute walk from the hotel so extremely handy if you want to travel that way. Any staff we met were really friendly and I really liked the extra security of the keycards controlling which lift to get into for all guests. Possibly a thing in other hotels but I haven't seen it before. Would definitely come back highly recommend
Stayed 2 nights in Nov 2024

10/10 Excellent

Rafina

Stayed 1 night in Nov 2024

4/10 Poor

Priscilla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Naser

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024