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The Cumberland, London

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Cumberland, London

Exterior
Cafe
Cafe
Gold Family Room | Premium bedding, in-room safe, desk, laptop workspace
Gold Family Room | Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
1 Great Cumberland Place, London, England, W1H 7DL
  • Marble Arch
    1 min walk
  • Prezzo
    1 min walk
  • Marble Arch Underground Station
    1 min walk
  • London (LHR-Heathrow)
    40 min drive

Room options

View all photos for Classic Double Room

Classic Double Room | Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room | Premium bedding, in-room safe, desk, laptop workspace

Classic Twin Room

  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive King Room (With Executive Club Lounge Access)

Executive King Room (With Executive Club Lounge Access) | Premium bedding, in-room safe, desk, laptop workspace

Executive King Room (With Executive Club Lounge Access)

  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite (With Executive Club Lounge Access)

Studio Suite (With Executive Club Lounge Access) | Premium bedding, in-room safe, desk, laptop workspace

Studio Suite (With Executive Club Lounge Access)

  • 323 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Twin Room (With Executive Club Lounge Access)

Executive Twin Room (With Executive Club Lounge Access) | Premium bedding, in-room safe, desk, laptop workspace

Executive Twin Room (With Executive Club Lounge Access)

  • 172 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Gold King Park View

Gold King Park View | Premium bedding, in-room safe, desk, laptop workspace

Gold King Park View

  • 226 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room (With Executive Club Lounge Access)

Executive Double Room (With Executive Club Lounge Access) | Premium bedding, in-room safe, desk, laptop workspace

Executive Double Room (With Executive Club Lounge Access)

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Accessible Double

Classic Accessible Double | Premium bedding, in-room safe, desk, laptop workspace

Classic Accessible Double

  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Gold Family Room

Gold Family Room | Premium bedding, in-room safe, desk, laptop workspace

Gold Family Room

  • 226 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Gold King Room

Gold King Room | Premium bedding, in-room safe, desk, laptop workspace

Gold King Room

  • 226 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Star Suite (With Executive Club Lounge Access)

Star Suite (With Executive Club Lounge Access) | Living area | 40-inch LCD TV with digital channels

Star Suite (With Executive Club Lounge Access)

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Single Room

Classic Single Room | Premium bedding, in-room safe, desk, laptop workspace

Classic Single Room

  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Gold Twin

Gold Twin | Premium bedding, in-room safe, desk, laptop workspace

Gold Twin

  • 226 sq ft
  • Sleeps 3
  • 2 Twin Beds

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Restaurant
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4.0 out of 5, Very Good, (1026)
The price is $188
per night
$226 total
includes taxes & fees
Jan 6 - Jan 7
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About this property

The Cumberland, London

Hotel in London City Centre
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and conference space. Change of towels is available on request.
The Cumberland, London offers 1019 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. 40-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 4306 square feet (400 square meters) include conference space. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Art Deco hotel also offers multilingual staff, tour/ticket assistance, and coffee/tea in a common area. Concierge services and wedding services can be provided.

The Cumberland, London is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:30 AM and 11:30 AM.
SOUND Cafe - This restaurant specializes in British cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
SOUND Sports Bar - This bar serves brunch and light fare. Happy hour is offered. Open daily.
Costa Coffee - This lobby lounge specializes in British cuisine and serves light fare only. Open daily.

Languages

Arabic, Croatian, Dutch, English, Filipino, French, German, Greek, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (GBP 60 per day); reservations required
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Costa Coffee
  • SOUND Cafe
  • SOUND Sports Bar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17 meeting rooms
  • 4,306 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Grab bar near toilet (24 inches high)
  • Handrails in stairways (35 inches high)
  • Raised toilet seat (24 inches high)
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 8 floors
  • Art Deco architecture
  • Built in 1929
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 20 per person
  • Airport shuttle fee: GBP 130 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: GBP 60 per day(1312 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Cumberland Guoman
Cumberland Guoman Hotel
Cumberland Guoman Hotel London
Cumberland Guoman London
Cumberland Hotel Guoman
Guoman Cumberland
Guoman Cumberland Hotel
Guoman Hotel Cumberland
Hotel Guoman Cumberland
Cumberland Hotel London
Cumberland Hotel
Cumberland London
The Cumberland Hotel London
Great Cumberland Place Hotel London
Great Cumberland Place Hotel
Great Cumberland Place London
Hotel Great Cumberland Place London
London Great Cumberland Place Hotel
Hotel Great Cumberland Place
The Cumberland a Guoman Hotel
The Cumberland
Great Cumberland Place London

The Cumberland, London Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 367 out of 657 reviews" "
Rating 8 - Good. 166 out of 657 reviews" "
Rating 6 - Okay. 73 out of 657 reviews" "
Rating 4 - Poor. 24 out of 657 reviews" "
Rating 2 - Terrible. 27 out of 657 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Yang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Place was clean and michael in reception was great.
Stayed 1 night in Sep 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything.
Stayed 3 nights in Sep 2024

10/10 Excellent

Katrina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was always friendly and informative. The food was excellent; especially the breakfast buffet.
Stayed 6 nights in Sep 2024

6/10 Okay

D

Disliked: Cleanliness
Stayed 2 nights in Jun 2024

4/10 Poor

Iain

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Noisy Room - Nice location
The room was very small but clean, however there was a mystery door in the middle of the room, which was locked and I found out when I get back at nighttime that it must be access to some sort of ventilation shaft! The noise was like tying to sleep next to a boiling kettle! So, I contacted the hotel via their app, as per their instruction, at midnight to report this. I got a reply at 5am offering to move me to another room! I’d obviously managed to get to sleep by then!
Stayed 1 night in Sep 2024

8/10 Good

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good one night stay.
Hotel downstairs is stunning. Really funky with all the art work around. Nice reception and lounge area. Band in the evening was excellent. Food in the restaurant was average. Location great for getting to MoCo Musuem and Frameless, reason I chose the hotel. Staff very friendly. Only downside was the room lacked any wow factor. However, comfy bed and very quiet.
Stayed 1 night in Sep 2024

10/10 Excellent

TOM

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice restaurant on site and excellent morning breakfast .
Stayed 1 night in Sep 2024

4/10 Poor

Dennis

Traveled with group
This is a wildly expensive Hotel. We stayed one night and moved the next day to a much nicer one for almost half the price. Do not spend $400 for a night here.
Stayed 1 night in Aug 2024

2/10 Terrible

Hadeel, KUWAIT

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no good service
Stayed 13 nights in Aug 2024

8/10 Good

Thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel several times and the service, food and the fabulous staff have always been excellent. One question, what air freshener do you use ? 😊
Stayed 1 night in Aug 2024

8/10 Good

TOM

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The lobby has a "unusual and slightly offensive" smell. Everyone on our tour commented on this. One night we sat at the bar and despite the fact there were 5 bartenders standing around, not one acknowledged us for over 10 minutes so we got up and left for a local pub.
Stayed 1 night in Aug 2024

6/10 Okay

Wanas

Traveled with family
Reception smells like sewer
Stayed 8 nights in Aug 2024

10/10 Excellent

Melissa Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Tuyet-Nga

Liked: Amenities
Clean, convenient to Marble Arch metro stop & Hyde Park
Stayed 1 night in Aug 2024

10/10 Excellent

Tamizharasy

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location. Very close to Oxford Street and Hyde Park. Friendly staffs. Clean and lovely room. Comfortable beds.
Stayed 3 nights in Aug 2024

6/10 Okay

Gina

Stayed 4 nights in Aug 2024

6/10 Okay

Rhonda

Stayed 3 nights in Aug 2024

4/10 Poor

Christine

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location of the property was very crowded and sidewalks were super busy. The lobby smelled of sewage, which wasn’t very welcoming. The front desk reception workers were super kind and helpful. Elevator situations were slow and chaotic. Rooms were small, outdated, and felt unclean. Comforter had large stain when we turned down. When we called to get it fixed, the lady originally said it wasn’t possible to get a new one until morning but eventually we did get a new one.
Stayed 3 nights in Aug 2024

10/10 Excellent

Lesley

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location! Awesome guest services and helpful concierge. I’d definitely stay here again.
Stayed 1 night in Aug 2024

10/10 Excellent

Yamillette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in a very busy area right across from Marble Arch. Great restaurants, pubs and shopping nearby. Easy access to the tube and the bus to explore the major historic/cultural sites. Would stay there again. The hotel staff was great!
Stayed 5 nights in Jul 2024

2/10 Terrible

Luis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I got bed bugs. Told the concierge and she didnt even change us to a different room. I had higher expectations.
Stayed 6 nights in Jul 2024

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Love the decor quality, cleanliness, and service! Restaurant food was pretty good also!
Stayed 4 nights in Jul 2024

2/10 Terrible

imran, Fremont

Stayed 1 night in Aug 2024