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Grand Sapphire Hotel & Banqueting

3.0 star property

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Photo gallery for Grand Sapphire Hotel & Banqueting

Twin Room, Ensuite
Single Room
Exterior
Garden
Deluxe Double Room, Ensuite (Executive)

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk

Explore the area

Map
45 Imperial Way, Croydon, England, CR0 4RR
  • Chessington World of Adventures
    ‪25 min drive‬
  • Big Ben
    ‪28 min drive‬
  • O2 Arena
    ‪34 min drive‬
  • London (LHR-Heathrow)
    ‪70 min drive‬

Room options

View all photos for Double Room, Ensuite

Double Room, Ensuite

Double Room, Ensuite

  • 35.6 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, Ensuite

Twin Room, Ensuite

Twin Room, Ensuite

  • 46 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, Ensuite

Family Room, Ensuite | Miscellaneous

Family Room, Ensuite

  • 54 sq ft
  • Sleeps 4
  • 1 Twin Bed and 1 Double Bed

View all photos for Executive Double Room, Ensuite

Executive Double Room, Ensuite | Bathroom

Executive Double Room, Ensuite

  • 35.6 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room

Single Room

Single Room

  • 37 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double Room, Ensuite (Executive)

Deluxe Double Room, Ensuite (Executive)

Deluxe Double Room, Ensuite (Executive)

  • 35.6 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About this property

Grand Sapphire Hotel & Banqueting

3-star hotel in Waddon
A 24-hour front desk, wedding services, and free self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include multilingual staff assistance. Housekeeping is not available.
Grand Sapphire Hotel & Banqueting offers 40 accommodations.
Grand Sapphire Hotel & Banqueting features multilingual staff and an elevator. Public areas are equipped with complimentary wired and wireless Internet access. Onsite self parking is complimentary.

Grand Sapphire Hotel & Banqueting is a smoke-free property.

Languages

English, French, Hindi, Lithuanian, Polish, Russian

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • Free self parking on site

Conveniences

  • 24-hour front desk

Guest services

  • Multilingual staff
  • No housekeeping service
  • Wedding services

Accessibility

  • Elevator

More

  • Smoke-free property

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Grand Sapphire Hotel Croydon
Grand Sapphire Croydon
Grand Sapphire
Grand Sapphire Hotel
Sapphire & Banqueting Croydon
Grand Sapphire Hotel & Banqueting Hotel
Grand Sapphire Hotel & Banqueting Croydon
Grand Sapphire Hotel & Banqueting Hotel Croydon

Grand Sapphire Hotel & Banqueting Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 308 out of 845 reviews
Rating 8 - Good. 264 out of 845 reviews
Rating 6 - Okay. 131 out of 845 reviews
Rating 4 - Poor. 76 out of 845 reviews
Rating 2 - Terrible. 66 out of 845 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Traveled with group, Business traveler
I didn't get parking space the first day I checked in. From the 2nd day everything went well.
Stayed 2 nights in Jan 2025

8/10 Good

Nsona

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Sajid

Stayed 1 night in Jan 2025

10/10 Excellent

Dean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel with great decor
Stayed 2 nights in Jan 2025

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities
Quiet even thoy there was a wedding at the hotel
Stayed 1 night in Jan 2025

8/10 Good

Zobida

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Stayed 1 night in Jan 2025

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities

All show and not so much go.

No bar. Refused food as there was a function on and was told the kitchen will be too busy. As a paying guest i thought this was poor. Breakfast was strange. A 1.5 litre kettle to boil for your tea or coffee for everyone. Bottled water to fill the kettle. This would be a problem if everyone came down together. Hot dog sausages ??? Hash browns were nice. They say it is a complimentary breakfast. I think they should charge a little extra and improve the breakfast. Some bacon would be good and maybe some pastries. The saying is.."You only get what you pay for" This is true and TBF it was very cheap.
Stayed 1 night in Jan 2025

8/10 Good

Ajibola

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The receptionists were fantastic. Lifts were not working but managed the situation well. Breakfast was spot on. Security was also good. Very quiet also. Overall - 8/10
Stayed 4 nights in Dec 2024

6/10 Okay

Liam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to pay £100 deposit on arrival which was not stated on booking. Lift was of of service. Apart from that good stay
Stayed 1 night in Dec 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay Staff were friendly and very professional Would recommend
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

l
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Neal

Service was good, staff very helpful, complimentary breakfast was excellent Bathroom light sensor wrongly placed as it kept turning off while people in shower which was a bit of nuisance otherwise we enjoyed our stay
Stayed 2 nights in Dec 2024

10/10 Excellent

dheepan

Stayed 1 night in Dec 2024

6/10 Okay

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
It's a nice, pleasant hotel. I am grateful to the hotel for extending my stay for a further few days. The customer service at reception was cold at times, but apart from that, it was decent.

6/10 Okay

Sandra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Ivy

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Kikelomo O

Disliked: Cleanliness, staff & service, property conditions & facilities

Disappointing with variable customer service

When I arrived around 22:43, I was exhausted from a long journey from Cambridgeshire to Croydon. I hoped that I would get a friendly reception and get to my room swiftly, because I had to arrive by 8am for surgery early next morning, Wednesday 20 November 2024. That was the only reason why I had to book a hotel. Usually, I go the same day, but after 1 or 2pm. Therefore, I was shocked when David at reception asked me to email my ID! I showed him my Network railcard. But he said I had to email it, and gave me a Grand Sapphire Hotel and Banqueting business card with its email address. I have never had to do that before, in more than 30 national and international trips and hotels. I made that clear in my email. Bad start. The service was better, though variable, after that. When I returned from painful foot surgery with 2 crutches and exposed bandages, I still had to ask for help. It was not automatic. Then I got help up to my room from a young woman. My room had not been cleaned. Bed not done, bin not emptied. They had only put a new bottle of water on the table, and replaced the miniature bottle of shower gel. I was appalled and reported that to a man at reception. He apologised and said he would inform management. The gentleman at the breakfast buffet the next morning, Thursday 21 November, was helpful, and brought it to my table. Overall, I definitely won’t return to, nor recommend Sapphire & Banqueting. I prefer the good and excellent service in other hotels.
Stayed 3 nights in Nov 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place but for some the location may be bad

Well worth the price the room was a decent size clean & warm I actually had to open a window for a while as it was getting a bit too warm. If like us you are going to Ashcroft Theatre/ Fairfield Hall then it's a bit far out & if coming by train then it's £15 to/from East Croydon Station & the same to the hall so it works out a bit expensive for Taxi's. Located almost opposite the old London airport which had I had the time I would have wandered over to as it may have been interesting.
Stayed 1 night in Dec 2024

10/10 Excellent

Catherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy hotel, very clean, helpful staff!
Stayed 2 nights in Nov 2024

10/10 Excellent

Chris

Stayed 1 night in Nov 2024

10/10 Excellent

Ivano

Stayed 1 night in Nov 2024

8/10 Good

Zobida

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024