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DoubleTree by Hilton Hotel London ExCel

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel London ExCel

Daily buffet breakfast (GBP 19.5 per person)
Front of property
Reception
Suite, 1 King Bed, City View | In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
$114
includes taxes & fees
Aug 31 - Sep 1

Explore the area

View in a map
Excel, 2 Festoon Way, Royal Victoria Dock, Newham, London, England, E16 1RH
  • ExCeL Exhibition Centre
    ‪3 min walk‬
  • O2 Arena
    ‪6 min drive‬
  • Westfield Stratford City
    ‪10 min drive‬
  • London (LCY-London City)
    ‪14 min walk‬

Room options

View all photos for Deluxe Room, 1 Queen Bed (Water View)

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Queen Bed (Water View)

9.0 out of 10
Wonderful
(2 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Queen Bed

8.6 out of 10
Excellent
(44 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 1 King Bed (Water View)

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Suite, 1 King Bed (Water View)

  • 581 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Water View)

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed (Water View)

9.0 out of 10
Wonderful
(2 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, City View

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Queen Bed, City View

  • 334 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Balcony

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Queen Bed, Balcony

  • 334 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed with Sofa bed

Room, 1 Queen Bed with Sofa bed | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Queen Bed with Sofa bed

8.6 out of 10
Excellent
(18 reviews)
  • 226 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Twin Room (Guest)

In-room safe, desk, laptop workspace, blackout drapes

Twin Room (Guest)

9.2 out of 10
Wonderful
(10 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room, Accessible, View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room, Accessible, View

8.0 out of 10
Very good
(1 review)
  • 258 sq ft
  • Water view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Queen Bed, Balcony

Deluxe Room, 1 Queen Bed, Balcony | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Queen Bed, Balcony

10.0 out of 10
Exceptional
(3 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room, View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room, View

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Twin Room, Accessible

8.0 out of 10
Very good
(1 review)
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, City View

  • 334 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Queen Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Room with Sofa Bed

In-room safe, desk, laptop workspace, blackout drapes

Queen Room with Sofa Bed

  • Sleeps 3

View all photos for Twin Room

In-room safe, desk, laptop workspace, blackout drapes

Twin Room

  • Sleeps 2

View all photos for One Bedroom Queen Suite with City View and Balcony

In-room safe, desk, laptop workspace, blackout drapes

One Bedroom Queen Suite with City View and Balcony

  • Sleeps 2

View all photos for One Bedroom Queen Suite with City View

In-room safe, desk, laptop workspace, blackout drapes

One Bedroom Queen Suite with City View

  • Sleeps 2

View all photos for Queen Room

In-room safe, desk, laptop workspace, blackout drapes

Queen Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Deluxe Queen Room with Water View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Queen Room with Water View

  • Sleeps 2

View all photos for Deluxe One Bedroom Suite with Water View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe One Bedroom Suite with Water View

  • Sleeps 2

View all photos for One Bedroom King Suite with City View

In-room safe, desk, laptop workspace, blackout drapes

One Bedroom King Suite with City View

  • Sleeps 2

View all photos for Accessible Twin Room

In-room safe, desk, laptop workspace, blackout drapes

Accessible Twin Room

  • Sleeps 2

View all photos for Deluxe King Room with Water View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe King Room with Water View

  • Sleeps 2

View all photos for Accessible Queen Room

In-room safe, desk, laptop workspace, blackout drapes

Accessible Queen Room

  • Sleeps 2

View all photos for Deluxe Queen Room with Water View and Balcony

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Queen Room with Water View and Balcony

  • Sleeps 2

View all photos for Deluxe Twin Room with View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room with View

  • Sleeps 2

View all photos for Accessible Deluxe Twin Room with Water View

In-room safe, desk, laptop workspace, blackout drapes

Accessible Deluxe Twin Room with Water View

  • Sleeps 2

Similar properties

Reception

Hampton by Hilton London Docklands

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, 1,008 reviews
Hampton by Hilton London Docklands

About this property

DoubleTree by Hilton Hotel London ExCel

4-star hotel in Docklands
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a business center, and conference space.
DoubleTree by Hilton Hotel London ExCel offers 287 air-conditioned accommodations with laptop-compatible safes and safes. Televisions come with pay movies. Bathrooms include complimentary toiletries and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a business center and 2 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 882 square feet (82 square meters) include conference space. This eco-certified hotel also offers a 24-hour fitness center, a terrace, and multilingual staff. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

DoubleTree by Hilton Hotel London ExCel has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7 AM and 11 AM.
DoubleTree by Hilton Hotel London ExCel has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 15 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 19.50 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 882 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 9 floors
  • Banquet hall
  • Built in 2003
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Pay movies
  • TV

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property will place a credit card authorization for GBP 50 for any bookings where payment for the stay will be made on site instead of at the time of booking.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 35 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 77 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 19.5 per person
  • Self parking fee: GBP 15 per night
  • Pet fee: GBP 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Ramada Hotel London Docklands
Ramada London Docklands
DoubleTree Hilton Hotel London ExCel
DoubleTree Hilton London ExCel
DoubleTree by Hilton Hotel London ExCel Hotel
DoubleTree Hilton Hotel ExCel
DoubleTree by Hilton Hotel London ExCel London
DoubleTree by Hilton Hotel London ExCel Hotel London

DoubleTree by Hilton Hotel London ExCel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 504 out of 1005 reviews
Rating 8 - Good. 282 out of 1005 reviews
Rating 6 - Okay. 126 out of 1005 reviews
Rating 4 - Poor. 48 out of 1005 reviews
Rating 2 - Terrible. 45 out of 1005 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Neil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Noisy

Stayed 1 night in May 2025

10/10 Excellent

Chrisme

Stayed 1 night in May 2025

8/10 Good

Damian

Stayed 2 nights in Mar 2025

4/10 Poor

Roxanne

Traveled with family
Disliked: Property conditions & facilities, room comfort

Poor, waste of money, extremely overcharged

Check-in was fine. Room was disappointing. Paid around £680 for 2 nights. Toilet paper disintegrates when you use it, and as a women it was disgusting every time I had to use the loo. I don't even know what they call their pillows, it's ridiculous. Their coffee bags are basically for show as the coffee just leaks out (then they charge you around £10 for 2 flat whites out of the breakfast coffee machine). The restaurant is overpriced and most of the food just tastes microwaved. Really poor.
Stayed 2 nights in May 2025

10/10 Excellent

David

Stayed 2 nights in May 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Mukul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy stay

It was very convenient and efficient
Stayed 3 nights in May 2025

10/10 Excellent

Halimah

Traveled with family
Liked: Amenities
We enjoyed our stay at the hotel. Staff were polite and courteous.
Stayed 1 night in May 2025

10/10 Excellent

Allan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Kasima

Stayed 1 night in May 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Steph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Stayed for a night to go to a concert at the O2. Cracking location! Only took 14 mins door to door. We had a twin room. The room was spacious and the beds bigger than a standard single. Lovely bathroom and amenities with the added bonus of really good fresh cookies! The little shop was crazy expensive (£6.99 for Doritos/biscuits) but overall a fab hotel!
Stayed 1 night in May 2025

10/10 Excellent

Fowzie

Stayed 1 night in Apr 2025

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities

Really good hotel and parking.

Good location. Close to docklands railway but hilton yse feather pillows and duvets as default. For people with alergies this is a nighmare especially when checking after housekeeping have finished. The bed didnt feel sturdy but the room was very spacious and well appointed.
Stayed 1 night in May 2025

10/10 Excellent

Aditya

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was great except the first receptionist that checked us in - she was very rude. Buffet staff and cleaning staff were very friendly and helpful.
Stayed 2 nights in May 2025

10/10 Excellent

Darryl

Stayed 1 night in Apr 2025

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Jess

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Gareth

Stayed 2 nights in Apr 2025

8/10 Good

Gareth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Adenikeh

Stayed 2 nights in Feb 2025

10/10 Excellent

Klemen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Congress trip

Litter too cold room, in the shower water pressure middle strong, Clean room, smell ok, everything working. Breakfast was english😂.
Stayed 2 nights in Apr 2025

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple

Good room, with a great view of the thames Nice facilities and great customer service
Stayed 4 nights in Apr 2025