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DoubleTree by Hilton Hotel London ExCel

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel London ExCel

Front of property
Reception
In-room safe, desk, laptop workspace, blackout drapes
Bar (on property)
Suite, 1 King Bed, City View | In-room safe, desk, laptop workspace, blackout drapes

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Excel, 2 Festoon Way, Royal Victoria Dock, Newham, London, England, E16 1RH
  • ExCeL Exhibition Centre
    ‪7 min walk‬
  • Westfield Stratford City
    ‪11 min drive‬
  • O2 Arena
    ‪11 min drive‬
  • London (LCY-London City)
    ‪15 min walk‬

Room options

View all photos for Deluxe Room, 1 Queen Bed (Water View)

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Queen Bed (Water View)

  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Queen Bed

  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 1 King Bed (Water View)

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Suite, 1 King Bed (Water View)

  • 581 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Water View)

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 King Bed (Water View)

  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, City View

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Queen Bed, City View

  • City view
  • 334 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Balcony

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Queen Bed, Balcony

  • City view
  • 334 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed with Sofa bed

Room, 1 Queen Bed with Sofa bed | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Queen Bed with Sofa bed

  • 226 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Twin Room (Guest)

In-room safe, desk, laptop workspace, blackout drapes

Twin Room (Guest)

  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room, Accessible, View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room, Accessible, View

  • Water view
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Queen Bed, Balcony

Deluxe Room, 1 Queen Bed, Balcony | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Room, 1 Queen Bed, Balcony

  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room, View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room, View

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Twin Room, Accessible

  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, City View

  • City view
  • 334 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Queen Bed, Accessible

  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Room with Sofa Bed

In-room safe, desk, laptop workspace, blackout drapes

Queen Room with Sofa Bed

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 Queen Bed

View all photos for Twin Room

In-room safe, desk, laptop workspace, blackout drapes

Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for One Bedroom Queen Suite with City View and Balcony

In-room safe, desk, laptop workspace, blackout drapes

One Bedroom Queen Suite with City View and Balcony

  • Sleeps 2
  • 1 Queen Bed

View all photos for One Bedroom Queen Suite with City View

In-room safe, desk, laptop workspace, blackout drapes

One Bedroom Queen Suite with City View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Room

In-room safe, desk, laptop workspace, blackout drapes

Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Queen Room with Water View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Queen Room with Water View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe One Bedroom Suite with Water View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe One Bedroom Suite with Water View

  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom King Suite with City View

In-room safe, desk, laptop workspace, blackout drapes

One Bedroom King Suite with City View

  • Sleeps 2
  • 1 King Bed

View all photos for Accessible Twin Room

In-room safe, desk, laptop workspace, blackout drapes

Accessible Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Queen or Twin Room

In-room safe, desk, laptop workspace, blackout drapes

Queen or Twin Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe King Room with Water View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe King Room with Water View

  • Sleeps 2
  • 1 King Bed

View all photos for Accessible Queen Room

In-room safe, desk, laptop workspace, blackout drapes

Accessible Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Queen Room with Water View and Balcony

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Queen Room with Water View and Balcony

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room with View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room with View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Accessible Deluxe Twin Room with Water View

In-room safe, desk, laptop workspace, blackout drapes

Accessible Deluxe Twin Room with Water View

  • Sleeps 2
  • 2 Twin Beds

Similar properties

Family Room, 1 Queen Bed | In-room safe, desk, laptop workspace, blackout drapes

Hampton by Hilton London Docklands

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, (1001)
The price is $132
per night
$158 total
includes taxes & fees
May 10 - May 11
Hampton by Hilton London Docklands

About this property

DoubleTree by Hilton Hotel London ExCel

4-star hotel in Docklands
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a business center, and conference space.
DoubleTree by Hilton Hotel London ExCel offers 287 air-conditioned accommodations with laptop-compatible safes and safes. Televisions come with pay movies. Bathrooms include complimentary toiletries and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a business center and 2 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 882 square feet (82 square meters) include conference space. This eco-certified hotel also offers a 24-hour fitness center, a terrace, and multilingual staff. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

DoubleTree by Hilton Hotel London ExCel has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7 AM and 11 AM.
DoubleTree by Hilton Hotel London ExCel has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Filipino, French, German, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 15 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 882 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 9 floors
  • Banquet hall
  • Built in 2003
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Pay movies
  • TV

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property will place a credit card authorization for GBP 50 for any bookings where payment for the stay will be made on site instead of at the time of booking.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 35 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 77 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.95 per person
  • Self parking fee: GBP 15 per night
  • Pet fee: GBP 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Ramada Hotel London Docklands
Ramada London Docklands
DoubleTree Hilton Hotel London ExCel
DoubleTree Hilton London ExCel
DoubleTree by Hilton Hotel London ExCel Hotel
DoubleTree Hilton Hotel ExCel
DoubleTree by Hilton Hotel London ExCel London
DoubleTree by Hilton Hotel London ExCel Hotel London

DoubleTree by Hilton Hotel London ExCel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 494 out of 1002 reviews
Rating 8 - Good. 292 out of 1002 reviews
Rating 6 - Okay. 120 out of 1002 reviews
Rating 4 - Poor. 49 out of 1002 reviews
Rating 2 - Terrible. 47 out of 1002 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Giuseppina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Friendly,clean
Stayed 1 night in Jan 2025

6/10 Okay

Ian

Stayed 2 nights in Jan 2025

10/10 Excellent

Chunxiang

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good, but it is a little bit confusing to walk from station to hotel.
Stayed 2 nights in Dec 2024

6/10 Okay

james

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Do not eat here..

Service in restaurant is beyond dreadful I was sat at a table.. then after 25 mins i walked out.. I was.bored sick, not asked if i wanted a drink.. or a starter or anything.. was ore like 45 mins to be fair... This hotel has a poor restaurant.. eat out!
Stayed 2 nights in Oct 2024

10/10 Excellent

Levine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2025

10/10 Excellent

Nene

Stayed 1 night in Dec 2024

10/10 Excellent

NAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

MARC

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good choice to see Anna voyage but other than that a bit too far out
Stayed 2 nights in Jan 2025

8/10 Good

Samia

Traveled with partner
The staff were nice and helpful regarding the stay. And the overall it was good, would recommend for others.
Stayed 2 nights in Dec 2024

8/10 Good

George

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

toby

Traveled with family
Disliked: Cleanliness
The shower was dirty, one of the receptionists cut me off when I was speaking to them on the phone - the gentleman who checked me in was lovely and helpful and daisy who I spoke to at check out was really nice. When we got to the room I noticed there was already a hole in the wall so I notified someone on reception so that I didn't get charged for it and he just completely dismissed my comment so I notified daisy upon check out who acknowledged it and made note of it on the system which should have been done when I first reported it. The bathroom was not very clean and the non slip mat had dried blood or something on it
Stayed 1 night in Dec 2024

10/10 Excellent

BASIT

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Dec 2024

10/10 Excellent

Babatunde

Stayed 2 nights in Dec 2024

8/10 Good

Marion

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked breakfast Too far out from central London Noisy bed Noisy air con Good shower
Stayed 3 nights in Dec 2024

10/10 Excellent

Boluwatife

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing experience

Amazing experience
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding service

Excellent service. It was my little boy’s birthday and the staff made him feel very special.
Stayed 1 night in Dec 2024

6/10 Okay

Amna

Stayed 2 nights in Dec 2024

10/10 Excellent

steven

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so polite and friendly and allowed me and my travelling companion to check in earlier than the set time
Stayed 4 nights in Oct 2024

10/10 Excellent

Victoria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotels spacious , friendly, very comfortable and clean! I would highly recommend s staying here.
Stayed 1 night in Dec 2024

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel to stay, staff are exceptional they will go to any means to provide a number one service to you so if you want to 1st Class Customer service then look no further we have been 5 or 6 times and every time it gets better and better, thanks
Stayed 4 nights in Dec 2024

10/10 Excellent

Chao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024