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Lockport Hotel

2.5 star property

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Photo gallery for Lockport Hotel

Lobby
1 King Bed Executive Nonsmoking | Bathroom | Free toiletries, hair dryer, towels, soap
Pool
Standard Room, 2 Queen Beds | Living area | 34-inch flat-screen TV with cable channels, TV
Blackout drapes, soundproofing, iron/ironing board

Reviews

7.2 out of 10
Good

Popular amenities

  • Gym
  • Pet friendly
  • Laundry
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
515 S Transit Street, Lockport, NY, 14094
  • Lockport Caves
    ‪2 min drive‬
  • Erie Canal Discovery Center
    ‪2 min drive‬
  • Lockport Locks and Erie Canal Tours
    ‪3 min drive‬

Room options

XD

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Blackout drapes, soundproofing, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Blackout drapes, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Hampton Inn Lockport - Buffalo

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.5 out of 5, Wonderful, (658)
The price is $115
per night
$130 total
includes taxes & fees
Apr 10 - Apr 11
Hampton Inn Lockport - Buffalo

About this property

Lockport Hotel

Lockport hotel close to Kenan Center
This smoke-free hotel features a fitness center, a microwave in a common area, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, express check-in, and express check-out are onsite.
Lockport Hotel offers 95 air-conditioned accommodations with coffee/tea makers and hair dryers. 34-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Lockport hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Lockport Hotel features a fitness center, a vending machine, and a fireplace in the lobby. Public areas are equipped with complimentary wireless Internet access. This Lockport hotel also offers laundry facilities, express check-in, and express check-out. Onsite self parking is complimentary.

Lockport Hotel is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Gym

Family friendly

  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 34-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from January 10 2025 to March 31 2025 (dates subject to change):
  • Fitness facilities
  • Laundry facilities
  • Swimming pool
The property will be renovating from January 6 2025 to March 31 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector

Property is also known as

Holiday Inn Lockport Hotel Lockport
Lockport Holiday Inn
Holiday Inn Lockport Hotel
Lockport Hotel Hotel
Lockport Hotel Lockport
Lockport Hotel Hotel Lockport
Best Western Plus Lockport Hotel

Lockport Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 59 out of 179 reviews
Rating 8 - Good. 46 out of 179 reviews
Rating 6 - Okay. 26 out of 179 reviews
Rating 4 - Poor. 25 out of 179 reviews
Rating 2 - Terrible. 23 out of 179 reviews

6.8/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Tanya

Stayed 1 night in Aug 2024

10/10 Excellent

Tara, Massena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Mario

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love all the staff . Always there to help and make your stay like you were at home . Thank you all. For making my family and I a wonderful stay at your beautiful hotel
Stayed 2 nights in Aug 2024

2/10 Terrible

michael

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst hotel I ever seen at the front desk called me a racist and after I drove eight hours to stay at a hotel, me and my son were desperately tired and the lady was telling me no you’re not gonna stay here because I asked her if everything was OK because she was unfriendly and fighting and screaming at a coworker very nasty lady. She should be put away behind bars.
Stayed 1 night in Nov 2024

4/10 Poor

Mariana

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The place was under renovation so there was construction noise. The walls were very thin and we could hear other guests' conversations and TVs. We heard every time someone opened or closed a door, which was a problem late at night and early in the morning. There were no lockers for holding luggage before check-in or after check-out, but staff reluctantly agreed to keep it for us as a one-time courtesy behind the front desk. The positive thing was that the bed was very comfortable.
Stayed 1 night in Oct 2024

6/10 Okay

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Their breakfast ended 45 min early, which disappointed me. The front desk staff was friendly and overall a good value for the money.
Stayed 1 night in Oct 2024

4/10 Poor

christopher, Spartanburg

Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2024

4/10 Poor

Li

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Katerina

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was under renovation when I got there, which I didn't knowvqhen I booked. Changing hotels was not an option, as it was family weekend at my sons school. Hallways were littered with construction debris as was the parking lot. Got some kind of tar paper on my tire, which made it sound like I was getting a flat. Walls were paper thin and I had the pleasure of being within ear shot of work being done even though it was the weekend. Could hear the guys sing and bicker. Heard a couple, who sounded liked they live there hold a conversation in great detail through the walls during the evening. Music blasting till late at night. If construction was to be done while peolple are staying, then it should be in a different part of the hotel then they they place customers. Room itself was fine, bed was comfortable.
Stayed 2 nights in Oct 2024

2/10 Terrible

Yesenia, Hicksville

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool had too much chlorine plus it was oily. The hallways smelled bad and theres hardly any cameras anyone can walk in thru the side doora aince theyre not locked.
Stayed 2 nights in Oct 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Easy to find after a long travel day. Staff very welcoming and friendly. Room spacious and very clean.
Stayed 1 night in Oct 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Beverly

Traveled with family
Liked: Room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

William

Stayed 1 night in Sep 2024

6/10 Okay

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well there was an incidental charge of $150.00 that you are charged at checkin and refunded on check out to your card kinda high seeing most places holiday inn, Hilton, Marriott, only hold $100.00 the staff was very friendly and helpful. It is still under renovation but overall it’s a new I would say it’s a nice place to stay for the price compared to 200 for most other places I would stay again
Stayed 1 night in Sep 2024

8/10 Good

Justin, Cranston

Traveled with partner
Liked: Cleanliness, staff & service
Solid place to stop for the night
Stayed 1 night in Sep 2024

10/10 Excellent

Valerie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Lyle

The hotel is remodeling but is clean. The bed was soft and the room was big. Employees were friendly and helpful
Stayed 2 nights in Sep 2024

8/10 Good

Denise

Traveled with family
Management very helpful and hospitable. Perfect for our weekend getaway.
Stayed 2 nights in Sep 2024

10/10 Excellent

Kristin

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Christine

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this pet friendly room based on some reviews and pictures. Big mistake. When booking online, I reserved anticipating the need for a pet friendly room. Upon arrival, the hotel looked as if was permanently closed. My first thought was, please don't let that be our hotel. It was, evidently they are under construction for a remodel. We were not notified of this. Got inside and had to walk around for several minutes, yelling, "hello!" to find someone to help. Ironically the lady who came to help, opted to answer the phone first, and was rolling her eyes while being extremely rude to the person on the other end. She checked us in, we went to check out our room and were greeted by the smell of urine. We checked the room out, while there wasnt any evidence of bedbugs on the mattress, they were very yellow and stained. We went to check out the pool and other common areas, not being able to access the pool, our key cards weren't working, we peeked in the window to see cloudy water and lots of black sentiment in the pool. On the way through the lobby the clerk stopped us and said that we were going to have to pay an additional fee per night because we had our pet, I had already made that arrangement for the pet when I booked. We ended up leaving, but not after being told that we would still be charged for the night, even though we had been there less than 30 minutes and the the hotel was basically empty. Here we are 5 days later and no refund at all.
Stayed 3 nights in Sep 2024

10/10 Excellent

Donald

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Desk attendants were very nice and the rooms were fine, understanding that the hotel is going through renovations/construction and conversion to be a Hilton. Breakfasts are pretty minimal as far as selection, but better than nothing. The hotel housed several people that were displaced by a fire and lost their home. That impressed me greatly that someone involved had a heart.
Stayed 2 nights in Sep 2024

6/10 Okay

sue

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms were very clean but the property needs to be updated
Stayed 1 night in Sep 2024

10/10 Excellent

Lelo

Stayed 1 night in Aug 2024

10/10 Excellent

Matias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024