We loved the staff at the bar, reception and restaurant....fantastic service! The breakfast was lovely with quality sausages and bacon, nice cup of tea! Loved option of ordering latte from the dining room with the waitress as the coffee is not so good. The room we stayed in was okay, clean but could be made sooooo much better just if some love and care was spent fixing the minor problems in the room you can see. All need is maintenence man to fix cracked wall, cover old leak marks with paint, sand filler on bathroom door, new silicone on sink/shower cubicle, fill cracks and lick of paint! Someone has done botch job on fixing leg of dressing table and paint mark on chair in room needs removing! It would take half a day to fix all this and make it perfect! Just need good maintenance person! Employ a good 2 or 3 maintenance men/ women and hotel would be beautiful. Minor but numerous little visual issues letting hotel down. Staff are 5* . Ignore bad reviews on this hotel, well worth it!