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Randolph House Hotel, Trademark Collection by Wyndham

3.0 star property

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Photo gallery for Randolph House Hotel, Trademark Collection by Wyndham

Exterior
Lobby
Property amenity
Dining
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Breakfast included
  • Housekeeping
  • Pet friendly
  • 24/7 front desk
  • Free WiFi
$85
includes taxes & fees
Sep 22 - Sep 23

Explore the area

View in a map
441 Electronics Pkwy, Liverpool, NY, 13088
  • Destiny USA
    ‪4 min drive‬
  • New York State Fairgrounds
    ‪10 min drive‬
  • St. Joseph’s Health Amphitheater at Lakeview
    ‪10 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Roll-in Shower)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Mobility Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 1 Double Bed, Hearing Accessible, Non Smoking (Bathtub Grab Bars)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Deluxe Room, 2 Double Beds, Non Smoking | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Suite, 1 Double Bed, Non Smoking (1 Bedroom, Parlor Suite)

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

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About this property

Randolph House Hotel, Trademark Collection by Wyndham

3-star Liverpool hotel with free breakfast
Along with a 24-hour business center, this smoke-free hotel has a microwave in a common area and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, a 24-hour front desk, and a computer station.
Randolph House Hotel, Trademark Collection by Wyndham offers 198 air-conditioned accommodations with complimentary bottled water and hair dryers. Beds feature down comforters. A pillow menu is available. Premium cable television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
A computer station is located on site and wired and wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a 24-hour business center and 3 meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 30000 square feet (2700 square meters) include conference space. This business-friendly hotel also offers a terrace, barbecue grills, and a vending machine. Complimentary uncovered self parking is available on site, along with a car charging station.

Randolph House Hotel, Trademark Collection by Wyndham is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 30,000 square feet of conference space
  • Computer station

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • In a state park
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Thursday, Friday, Saturday, and Sunday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge
  • Dining venue(s)
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn 37
Holiday Inn 37 Hotel
Holiday Inn 37 Hotel Syracuse-Liverpool-Exit
Holiday Inn Syracuse-Liverpool-Exit 37
Holiday Inn Syracuse-Liverpool-Exit 37 Hotel
Ramada by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37
Trademark Collection by Wyndham Liverpool/Syracuse
Holiday Inn Syracuse Liverpool Exit 37 an IHG Hotel
Randolph House Hotel, Trademark Collection by Wyndham Hotel
Randolph House Hotel, Trademark Collection by Wyndham Liverpool

Randolph House Hotel, Trademark Collection by Wyndham Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 246 out of 934 reviews
Rating 8 - Good. 270 out of 934 reviews
Rating 6 - Okay. 177 out of 934 reviews
Rating 4 - Poor. 121 out of 934 reviews
Rating 2 - Terrible. 120 out of 934 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Liked: Cleanliness
Hotel was clean, room was spacious, staff were courteous. Room was very affordable for the area. It seems they have a pool but it’s currently out of commission. Only “complaint” is breakfast really consists of some apples and pop tarts but honestly it was very nice considering what I paid.
Stayed 1 night in May 2025

2/10 Terrible

PRASHANT

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Worst stay ever Hotel recentley open after previously closed and no phone or security door lock from.inside Sink is so messy and glue marks from contractor
Stayed 1 night in May 2025

2/10 Terrible

Alicia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I never got to stay all rooms weren’t ready I need a refund
Stayed 1 night in May 2025

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Im jusy going to make a list. -checked in and there was already issues. They never asked what card we want charged. After telling them 3 times my husbands card is to be charged they still tried charging mine -they gave us a double bed instead of a king because they "over booked" and the room wouldnt be ready. This would of been nice to know prior to our arrival. We would of just went somewhere else -the room was completely muggy and hot. The AC didnt work. -the bathroom smelt so bad and was so dirty. There was hair everywhere on the floor. -toilet lid was left up and when i filled the bathtub it had dirt and hair floating in it and wouldnt drain. We also had no hot water so we couldnt take showers. No one wanted to help us and the manager never contacted us. And of course its not letting me upload photos
Stayed 1 night in May 2025

6/10 Okay

Dan

Traveled with partner
Disliked: Cleanliness
The hotel was not very clean. Our bathroom floor was dirty and needed to be mopped. The elevator floors needed a vacuum. The king size bed reserved was unavailable, had to settle for two double beds
Stayed 1 night in May 2025

2/10 Terrible

Vicente

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Silvia

Liked: Staff & service, property conditions & facilities
Decent clean and affordable place.
Stayed 1 night in May 2025

4/10 Poor

Benoit

Stayed 1 night in May 2025

6/10 Okay

Caroline

Liked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

Samuel, worcester

Traveled with family
It was very nice for the 1 night stay The room was nice and the beds very comfortable and overall nice and clean
Stayed 1 night in May 2025

8/10 Good

Troy

Stayed 3 nights in May 2025

4/10 Poor

Ravindra, Bridgewater

Stayed 1 night in May 2025

6/10 Okay

Stella

Traveled with partner
Liked: Cleanliness
The stay was okay for the price. The room smelled very strong of marijuana when we arrived. The fan in the bathroom did not work and one of the lights in the room did not work. Besides that, it was fine for an overnight stay.
Stayed 1 night in May 2025

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place, great value

Clean room, well appointed, soft bed, nice TV, desk, bathroom was on the small side.
Stayed 1 night in May 2025

6/10 Okay

Aurelia

Stayed 1 night in May 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for the price

Availability was quick and had a king bed on the 5th floor where it was super quiet.
Stayed 3 nights in May 2025

8/10 Good

Linda

Stayed 1 night in May 2025

4/10 Poor

Sarah

Disliked: Property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

Stephen

Disliked: Property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

andrew

Liked: Cleanliness, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
First of all the staff at the front desk worked great and it's nothing on them. The hotel seems like it was a rebrand of an older hotel. first thing I noticed walking in the lobby was the adjacent indoor pool that was empty. I took a cold shower thinking there was no hot water only for it to get warm as I was ready to get out. They apologized for the air conditioning not working which was fine since it was 50° out.
Stayed 1 night in May 2025

2/10 Terrible

Julie M

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Front Desk gave me the wrong room card and I walked in on other guests sitting & lying in their beds. I got the correct key/room. It was extremely hot so I turned the ac to 65 degrees to cool the room. My other guests came and we left for my daughter’s SU Graduation. We returned about midnight and the room was still a very hot 80 degrees. I called the front desk and they said the ac was not working and offered us fans. I said it was not acceptable. Front Desk said talk to the Manager in the morning. I did and she was the same person that checked in in. I explained the situation. She said it was a soft opening and that she had told me when I checked in that the ac wasn’t working and offered me fans. I told her she did not and it was a lie. I told her I was calling Corp Office to resolve since she would not. I called. They apologized, said they would open a case and send me an email to that effect. As of today I have not received an email.
Stayed 1 night in May 2025

2/10 Terrible

Elizabeth

Stayed 1 night in May 2025

6/10 Okay

Marcia

Liked: Staff & service
Signage not obvious. Rooms are dated. Facility seems abandoned.
Stayed 2 nights in May 2025

2/10 Terrible

Alex

Stayed 1 night in May 2025