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Mercure Haydock Hotel

3.5 star property

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Photo gallery for Mercure Haydock Hotel

Exterior
Bar (on property)
Fitness facility
Garden
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot Tub
  • Parking available
  • Pool
  • Bar
  • Gym
  • Air conditioning

Explore the area

Map
Penny Lane, Haydock, St Helens, England, WA11 9SG
  • Haydock Park Racecourse
    ‪11 min walk‬
  • Gulliver's World - Warrington
    ‪12 min drive‬
  • Knowsley Safari Park
    ‪21 min drive‬
  • Liverpool (LPL-John Lennon)
    ‪38 min drive‬

Room options

View all photos for Privilege, Room, 1 Double Bed

Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Privilege, Room, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Desk, iron/ironing board, free cribs/infant beds, free rollaway beds

Standard Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

Desk, iron/ironing board, free cribs/infant beds, free rollaway beds

Standard Twin Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 Double Bed

Desk, iron/ironing board, free cribs/infant beds, free rollaway beds

Junior Suite, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Desk, iron/ironing board, free cribs/infant beds, free rollaway beds

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Haydock M6 Jct23 by IHG

  • Pool
  • Spa
  • Pet friendly
  • Parking included
4.2 out of 5, Very Good, (1003)
The price is $84
per night
$101 total
includes taxes & fees
May 15 - May 16
Holiday Inn Haydock M6 Jct23 by IHG

About this property

Mercure Haydock Hotel

Hotel in Haydock
An indoor pool, a restaurant, and a health club are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. Housekeeping is available on request.
Mercure Haydock Hotel offers 137 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

In addition to an indoor pool, Mercure Haydock Hotel provides a health club, a hot tub, and a sauna. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities consist of a business center and meeting rooms. This business-friendly hotel also offers a vending machine, a garden, and concierge services. Parking is available onsite for a surcharge.

Mercure Haydock Hotel is a smoke-free property.

Continental breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Beechers Restaurant - This restaurant serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10 per night)

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 16.50 for adults and GBP 8.25 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Beechers Restaurant

Things to do

  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • No elevator

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 16.50 for adults and GBP 8.25 for children
  • Self parking fee: GBP 10.00 per night
  • Pet fee: GBP 15.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: GBP 10 per person and includes use of: swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
The listed Facilities Fee is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Thistle Haydock Hotel St Helens
Thistle Haydock St Helens
Mercure Haydock Hotel St Helens
Mercure Haydock Hotel Newly Refurbished St Helens
Mercure Haydock St Helens
Mercure Haydock
Mercure Haydock Newly Refurbished St Helens
Mercure Haydock Hotel Hotel
Mercure Haydock Hotel St Helens
Mercure Haydock Hotel Hotel St Helens

Mercure Haydock Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 333 out of 843 reviews
Rating 8 - Good. 239 out of 843 reviews
Rating 6 - Okay. 126 out of 843 reviews
Rating 4 - Poor. 66 out of 843 reviews
Rating 2 - Terrible. 79 out of 843 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Stayed 1 night in Jan 2025

4/10 Poor

Michael

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, room comfort

Below average tired and dated.

Room was freezing cold. Even with heating set to 30 degrees. The hotel is starting to like tired and dated. Noticed bedding was dirty when got into bed!
Dirty bedding
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort

nice but cold

staff helpful, food tasty but not a lot of choice, room nice but very cold - heating worked eventually but very low power and noisy
Stayed 2 nights in Jan 2025

6/10 Okay

Oliver

Business traveler
Liked: Cleanliness, room comfort

May once have been 4 star, but feeling tired now

This hotel feels a little tired around the edges . Slightly dated furnishings and chips/stains to the bath . The bed was comfortable but the room was quite cold , even with the heating set up to full blast . Breakfast was good (and a nice surprise for me because i forgot i booked it!) It shpuld be made clearer that there is a £10 up charge per visit to use the pool , very steep in my opinion given that the mens sauna was out of action, steam room underpowered , and rhere were kids swimming lessons i the pool meaning the guests using the facilities were cramped up to one side of the pool!
Stayed 1 night in Jan 2025

10/10 Excellent

Paul, Skelmersdale

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice bright spacious hotel with lovely rooms and plasant staff. Breakfast was decent too. We only had a quick overnight stay.
Stayed 1 night in Jan 2025

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great, Great, Great

Great find, great value, great service. What more is there to say!
Stayed 1 night in Jan 2025

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Very satisfied
Stayed 1 night in Jan 2025

2/10 Terrible

martin

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor old glory

Looks like it's going through some refurbishments with paint splashed on the walls. The heating didn't work and was offered a fan heater. They were aware of the issues, but didn't contact me prior to arrival and left it for me to find. out. no offer of compensation.
Stayed 1 night in Jan 2025

4/10 Poor

Carol

Stayed 1 night in Jan 2025

10/10 Excellent

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good lounge areas for meeting up with groups. Rooms dated and need refresh
Stayed 4 nights in Dec 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

BYO teabags!

Enjoyable stay, friendly staff but for the love of all that is holy, please change the tea bags in the rooms. There are no words to describe how bad they are. To call them tasteless is probably a compliment! Describing them as ' English Breakfast Tea' is an insult to the English, English Breakfast and Tea!
Stayed 1 night in Dec 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Emily

Stayed 1 night in Nov 2024

4/10 Poor

Iwan

Stayed 2 nights in Nov 2024

2/10 Terrible

Iwan

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort

Terrible stay

I am very disappointed with my recent stay at this hotel. Firstly, I was charged £10 to use the swimming pool, despite already paying £130 per night for the room. This charge feels excessive and was not clearly disclosed on the Hotels.com website. Had I known about this additional fee, I would not have booked the hotel. More concerning, however, was the lack of heat in my room. On the first night, the heating system was broken, and the room was so cold that I had to wear a jumper and socks just to stay warm. I reported this issue to reception and requested a heater for the second night. While a small heater was provided, it didn’t work. I returned to reception, and they gave me a replacement heater. Unfortunately, this heater was also too small to make any real difference, and I spent a second night unable to sleep properly because of the cold. I raised my concerns with reception, but my complaints were not addressed satisfactorily. This experience was far below the standard I expected, and I feel let down by both the facilities and the customer service.
Stayed 1 night in Nov 2024

6/10 Okay

Peter, St Albans

Business traveler
Liked: Staff & service, amenities
This suited me for a work event at Haydock Park, a 2/3 minute drive away. From the outside the hotel looks welcoming, as were the staff at reception. However, it is well overdue a refurb, the rooms were especially cold, with the heater set at its highest still inadequate. It did snow lightly during the evening but I would expect a warmer room. The evening bar meal (chicken burger), wasn’t great. It was ordered at 8pm, having just arrived at the hotel after a long drive. It was quite burnt and mostly left. The restaurant area also felt tired, carpets, decor, etc. and the breakfast was only passable. Ideal location for the racecourse, but little else would entice me back.
Stayed 1 night in Nov 2024

10/10 Excellent

Tanya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Peter

Traveled with group
Liked: Cleanliness
Stayed 1 night in Nov 2024

8/10 Good

Trevor

Liked: Property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Kel

Stayed 1 night in Oct 2024